Nothing. The front desk gal was down to Earth and knew the UHaul website's weaknesses (non-loading scanner for license) and how to get around them. Great experience.
STEPHANIE H
Customer Reviews for Round Up City Plumbing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had scheduled my pickup in Walla Walla and I had to make a 2.5 hour round trip to pick up the equipment. I had scheduled my pickup on Saturday and was forced to pick up the equipment early because the place in Pendelton is closed on the weekends. Worst experience I have had trying to get equipment. No excuse for it not to be in Walla Walla as I had requested. Why does this happen?
PAUL DI need to explain both trucks need service. One vibrated which says wheel alainment. The other one had afew little problems. They are new so it's just miner service. Otherwise love the professional service. Use many times for my business.
JOSE VNothing you guys are freaking awesome!!
Darcinae TThis was an easy local drop off location.
ROBIN MBrandon was excellent
Philisity GKeep doing what you are doing I appreciate you guys.
JOEL FEverything was as it should be
JOHN SThe app didn't work. I couldn't log in online. And had to just end up calling and doing it over the phone
Jeff GThe lot was a bit crowded with Uhauls. Not sure where other Uhauls would park. But easy after hours drop off.
DANIEL FHelpful, clean and polite. No complaints.
Betty BGreat service from this location. Thank you!
Jorge VThe windshield was covered in bugs and there was food under the seats. The brakes were really warped so stopping was difficult.
Molly HLocation/Employee was friendly and helpful. They were experiencing network issues with the U-Haul website. It took nearly two hours to get checked in, waiting the payment to go through. Overall they were very user friendly and helpful.
Colton CExcellent customer service, close to our destination, ample parking. Would highly recommend.
Andrew BTerrible customer service. I paid the initial almost 130 dollars then I get randomly charged another 130 when I returned the truck in great condition. Absolutely terrible never will be coming back
Laikyla APut sound dampeners in the lobby. There were 2 men talking in the lobby and the sound of them just talking was so loud I literally had to scream my answers to the guy at the register. It is really bad.
Becky RClean and friendly business.
JEFF FThe guy was eyesight impaired, sounds like he good read odometer ok. Again bullshit
John vExcellent customer service
Toni FThe entire process was great. Thanks
Russell MExcellent customer service, courteous, explained terms of the rental well.
David GNo improvement needed. Instructions were clearly stated. Prices were fair. My needs were respected and fulfilled. The owner/employee was professional and personable. The location and equipment were exceptionally clean and well maintained.
Cynthia JAs we say down there in Johnny Reb land, it ain’t broke, don’t fix it.
Charles KVery easy and accessible. System was down when I went to drop off but it didn’t cause me any issues
Dwayne TThe location itself was fine, but Uhaul as a company, screwed this reservation up at every turn and cost me a lot of money. I will never use them again and that is why I said no to the recommend question.
James AThe employee at this location was kind and thorough.
Michael CCustomer service was great!
Denise HWe had a great experience. The truck was ready and clean when we arrived. Staff was very friendly and helpful. Our only complaint would be how steep the ramp was. It would be nice if the ramp would extend further out so it would be less of an incline. Otherwise great experience.
Jarred HEveryone there was great and it was easy to pickup.
Don KGreat job extremely easy to use
Devin HEasy drop off, helpful staff. No complaints.
wayne tParking lot was awful small, steep and hard to figure out where to park. Backing out onto a street that folks traveled seemingly over the speed limit was a bit scary.
Wanda MThe location and personnel were great, but I don’t appreciate being asked to turn the truck in to a different location and then being charged for extra mileage on the truck. This is ridiculous and I will not be using uhaul in the future because of this.
Barbara MThe truck needed an alignment and new driver door. Those are only bad thing about the truck. Your web page for set is a joke. Rook over an hr to get set up. Then we didn't get to keep for 48hrs like we were told.
Joseph SWonderful and so helpful!!
Samantha HThe attendant basically told us that he was legally blind and couldn't really help us check the truck in. He was interested in telling all about himself and that he was a graduate of Oregon State and that he was raised on a small farm in M-F. I was wondering what all that had to do with us checking in the truck, He was nice though.
Arne SThe person running this location was outstanding. Had a site handicap and in spite of that was really personable and helpful.
Jim QMobile check in was a bit of a task
Dallas RTruck was really dusty and the window was caked with bugs. Other than that it was fine
Alexis RGet the destination drop off verified
DONN WDrop off seven days a week.
James DVery easy to return and very knowledge what to do.
Elgelita WBrandon was very personable and helpful. Everything worked well.
Roger TBrandon is amazing and always kind.
Jeffrey HI was told if I returned in 24 hours I would get a days credit. I was charged over 30.00 for 5 gallons of fuel when it was the same level. I was told I would receive a call from someone in 72 hours to resolve this issue and no call. No credit. And still charged for fuel.
Vanessa WOnly thing the Uhaul manager didn’t do that he said he would was send me the location at the Uhaul in Great Falls, since there are 3 of them.
David PDrop-off was 100% better than pick-up. It took about 2 minutes. The gentleman that helped me was professional and knowledgeable.
Danny CQuick,friendly service.
trent w