Customer Reviews for Round Up City Plumbing LLC
(U-Haul Neighborhood Dealer)

240 reviews

818 Airport Rd   Pendleton, OR 97801

(541) 612-3624

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

Services at this Location:

Contact Us

(541) 612-3624

818 Airport Rd
Pendleton, OR 97801

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 7/4/2025: Closed
  • 9/1/2025: Closed
  • 11/27/2025: Closed
  • 11/28/2025: Closed
  • 12/25/2025: Closed
  • 1/1/2026: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Nothing. The front desk gal was down to Earth and knew the UHaul website's weaknesses (non-loading scanner for license) and how to get around them. Great experience.

STEPHANIE H 
Rating:
5.0

I had scheduled my pickup in Walla Walla and I had to make a 2.5 hour round trip to pick up the equipment. I had scheduled my pickup on Saturday and was forced to pick up the equipment early because the place in Pendelton is closed on the weekends. Worst experience I have had trying to get equipment. No excuse for it not to be in Walla Walla as I had requested. Why does this happen?

PAUL D 
Rating:
5.0

Customer did not leave a comment.

ELWOOD R 
Rating:
5.0

I need to explain both trucks need service. One vibrated which says wheel alainment. The other one had afew little problems. They are new so it's just miner service. Otherwise love the professional service. Use many times for my business.

JOSE V 
Rating:
5.0

Customer did not leave a comment.

Resham S 
Rating:
5.0

Nothing you guys are freaking awesome!!

Darcinae T 
Rating:
5.0

This was an easy local drop off location.

ROBIN M 
Rating:
5.0

Brandon was excellent

Philisity G 
Rating:
5.0

Customer did not leave a comment.

ERIC S 
Rating:
5.0

Keep doing what you are doing I appreciate you guys.

JOEL F 
Rating:
4.0

Customer did not leave a comment.

ANNA T 
Rating:
5.0

Everything was as it should be

JOHN S 
Rating:
1.0

The app didn't work. I couldn't log in online. And had to just end up calling and doing it over the phone

Jeff G 
Rating:
5.0

Customer did not leave a comment.

MADISON J 
Rating:
5.0

The lot was a bit crowded with Uhauls. Not sure where other Uhauls would park. But easy after hours drop off.

DANIEL F 
Rating:
4.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

Helpful, clean and polite. No complaints.

Betty B 
Rating:
3.0

Customer did not leave a comment.

Wayne S 
Rating:
5.0

Great service from this location. Thank you!

Jorge V 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
5.0

The windshield was covered in bugs and there was food under the seats. The brakes were really warped so stopping was difficult.

Molly H 
Rating:
5.0

Customer did not leave a comment.

Cole V 
Rating:
3.0

Location/Employee was friendly and helpful. They were experiencing network issues with the U-Haul website. It took nearly two hours to get checked in, waiting the payment to go through. Overall they were very user friendly and helpful.

Colton C 
Rating:
5.0

Customer did not leave a comment.

Dana V 
Rating:
5.0

Excellent customer service, close to our destination, ample parking. Would highly recommend.

Andrew B 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
5.0

Customer did not leave a comment.

Betty P 
Rating:
5.0

Customer did not leave a comment.

Tom L 
Rating:
4.0

Customer did not leave a comment.

Russell M 
Rating:
1.0

Terrible customer service. I paid the initial almost 130 dollars then I get randomly charged another 130 when I returned the truck in great condition. Absolutely terrible never will be coming back

Laikyla A 
Rating:
5.0

Put sound dampeners in the lobby. There were 2 men talking in the lobby and the sound of them just talking was so loud I literally had to scream my answers to the guy at the register. It is really bad.

Becky R 
Rating:
5.0

Clean and friendly business.

JEFF F 
Rating:
1.0

The guy was eyesight impaired, sounds like he good read odometer ok. Again bullshit

John v 
Rating:
5.0

Customer did not leave a comment.

Pam D 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Customer did not leave a comment.

Katherine D 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
5.0

Excellent customer service

Toni F 
Rating:
5.0

The entire process was great. Thanks

Russell M 
Rating:
5.0

Customer did not leave a comment.

Curtis B 
Rating:
5.0

Excellent customer service, courteous, explained terms of the rental well.

David G 
Rating:
5.0

Customer did not leave a comment.

maureen k 
Rating:
5.0

No improvement needed. Instructions were clearly stated. Prices were fair. My needs were respected and fulfilled. The owner/employee was professional and personable. The location and equipment were exceptionally clean and well maintained.

Cynthia J 
Rating:
5.0

As we say down there in Johnny Reb land, it ain’t broke, don’t fix it.

Charles K 
Rating:
5.0

Customer did not leave a comment.

RICHARD F 
Rating:
5.0

Very easy and accessible. System was down when I went to drop off but it didn’t cause me any issues

Dwayne T 
Rating:
1.0

Customer did not leave a comment.

heather l 
Rating:
3.0

Customer did not leave a comment.

Bobby G 
Rating:
4.0

Customer did not leave a comment.

Christina G 
Rating:
4.0

Customer did not leave a comment.

Jared T 
Rating:
4.0

The location itself was fine, but Uhaul as a company, screwed this reservation up at every turn and cost me a lot of money. I will never use them again and that is why I said no to the recommend question.

James A 
Rating:
4.0

The employee at this location was kind and thorough.

Michael C 
Rating:
5.0

Customer did not leave a comment.

Devin H 
Rating:
5.0

Customer service was great!

Denise H 
Rating:
5.0

We had a great experience. The truck was ready and clean when we arrived. Staff was very friendly and helpful. Our only complaint would be how steep the ramp was. It would be nice if the ramp would extend further out so it would be less of an incline. Otherwise great experience.

Jarred H 
Rating:
5.0

Everyone there was great and it was easy to pickup.

Don K 
Rating:
5.0

Great job extremely easy to use

Devin H 
Rating:
5.0

Customer did not leave a comment.

TARA P 
Rating:
5.0

Easy drop off, helpful staff. No complaints.

wayne t 
Rating:
3.0

Parking lot was awful small, steep and hard to figure out where to park. Backing out onto a street that folks traveled seemingly over the speed limit was a bit scary.

Wanda M 
Rating:
5.0

Customer did not leave a comment.

Darrin B 
Rating:
3.0

The location and personnel were great, but I don’t appreciate being asked to turn the truck in to a different location and then being charged for extra mileage on the truck. This is ridiculous and I will not be using uhaul in the future because of this.

Barbara M 
Rating:
5.0

The truck needed an alignment and new driver door. Those are only bad thing about the truck. Your web page for set is a joke. Rook over an hr to get set up. Then we didn't get to keep for 48hrs like we were told.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Kevin V 
Rating:
5.0

Customer did not leave a comment.

Veva B 
Rating:
5.0

Customer did not leave a comment.

THOMAS H 
Rating:
5.0

Customer did not leave a comment.

Timothy A 
Rating:
5.0

Customer did not leave a comment.

Deborah M 
Rating:
5.0

Customer did not leave a comment.

Greg P 
Rating:
5.0

Wonderful and so helpful!!

Samantha H 
Rating:
5.0

Customer did not leave a comment.

Kenny A 
Rating:
5.0

Customer did not leave a comment.

JULIE S 
Rating:
2.0

The attendant basically told us that he was legally blind and couldn't really help us check the truck in. He was interested in telling all about himself and that he was a graduate of Oregon State and that he was raised on a small farm in M-F. I was wondering what all that had to do with us checking in the truck, He was nice though.

Arne S 
Rating:
5.0

The person running this location was outstanding. Had a site handicap and in spite of that was really personable and helpful.

Jim Q 
Rating:
4.0

Mobile check in was a bit of a task

Dallas R 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
4.0

Customer did not leave a comment.

tom r 
Rating:
5.0

Truck was really dusty and the window was caked with bugs. Other than that it was fine

Alexis R 
Rating:
5.0

Customer did not leave a comment.

Anna O 
Rating:
5.0

Customer did not leave a comment.

Chris W 
Rating:
5.0

Customer did not leave a comment.

michael h 
Rating:
4.0

Customer did not leave a comment.

Paul K 
Rating:
5.0

Get the destination drop off verified

DONN W 
Rating:
5.0

Drop off seven days a week.

James D 
Rating:
5.0

Customer did not leave a comment.

Ara G 
Rating:
5.0

Very easy to return and very knowledge what to do.

Elgelita W 
Rating:
5.0

Brandon was very personable and helpful. Everything worked well.

Roger T 
Rating:
3.0

Customer did not leave a comment.

Nathanial M 
Rating:
5.0

Brandon is amazing and always kind.

Jeffrey H 
Rating:
1.0

I was told if I returned in 24 hours I would get a days credit. I was charged over 30.00 for 5 gallons of fuel when it was the same level. I was told I would receive a call from someone in 72 hours to resolve this issue and no call. No credit. And still charged for fuel.

Vanessa W 
Rating:
4.0

Customer did not leave a comment.

Daryl M 
Rating:
3.0

Customer did not leave a comment.

Mindy H 
Rating:
4.0

Customer did not leave a comment.

Jonathan C 
Rating:
5.0

Customer did not leave a comment.

Philip R 
Rating:
5.0

Customer did not leave a comment.

JARED W 
Rating:
4.0

Only thing the Uhaul manager didn’t do that he said he would was send me the location at the Uhaul in Great Falls, since there are 3 of them.

David P 
Rating:
5.0

Customer did not leave a comment.

Jason R 
Rating:
5.0

Drop-off was 100% better than pick-up. It took about 2 minutes. The gentleman that helped me was professional and knowledgeable.

Danny C 
Rating:
5.0

Quick,friendly service.

trent w 
Rating:
5.0

Customer did not leave a comment.

earl d 
No reviews have been submitted for this location.
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