Customer Reviews for Round Up City Plumbing LLC
(U-Haul Neighborhood Dealer)

142 reviews

818 Airport Rd   Pendleton, OR 97801

(541) 612-3624

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(541) 612-3624

818 Airport Rd
Pendleton, OR 97801

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick,friendly service.

trent W. 
Rating:
5.0

Customer did not leave a comment.

earl D. 
Rating:
5.0

Customer did not leave a comment.

Nicolle V. 
Rating:
5.0

Friendly and very helpful. Easy process.

Eric M. 
Rating:
3.0

Customer did not leave a comment.

Jacob F. 
Rating:
5.0

Clean the windows .. .

Christine T. 
Rating:
5.0

Customer did not leave a comment.

Magdalena C. 
Rating:
3.0

I chose this location because I thought they were open on Sat. I just parked the trailer in the back yard next to other trailers, gates were open. If you need help or can not check in on your phone I would not use this location on a weekend.

Leslee A. 
Rating:
5.0

Great location with easy access! Chris was super helpful and professional. He asked if the auto transport trailer work well for us and if we noticed if there was anything that needed some attention.

Richard M. 
Rating:
5.0

The service was great at this location. U-Haul has all kinds of stickers in the van on how to save gas. If you want to help conserve on gas. Next time you buy a vehicle's. You to make sure they have cruise control. Cruise control helps conserve on gas and wearing on the vehicle.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
3.0

I was completely lied to when I did the reservation online and used my debit card to pay for the amount it showed. The amount it showed at that time was 49.00 and that's what I assumed I was paying . But it actually cost me 105. 00 that is fraud the amount I agreed to pay is not the amount y'all charged and If not resolved I'll be hiring an attorney. That's false advertising, deceptive, and just plan dishonest. I've never had a problem with u- haul in the past but I also was not mislead by u haul in the past . I do hope you will resolve this because I really don't want to take it any farther over your mistake. Thank you. Lester tate

Lester T. 
Rating:
1.0

The staff is rude and assume by looking at people they can not afford their services. I was treated like I could not afford to keep the uhaul as long as I did and they also assumed I would not bring it back and threatened me multiple times to call the police and report it stolen even though I kept in contact with them and tried through the app but it didn't work and I called uhaul. They were very judgemental and I will never refer anyone one to their uhaul service or their plumbing service. You know for ever 1 bad experience that person will tell 10 people about it. I plan to tell 20. I forgot to mention them trying to hunt me down and ask my old neighbors who hate me questions about me. They followed us to Abby's Pizza where they proceeded to shout out across the restaurant about how I stole their truck and shouting out how expensive it will be (like I didn't know it was a $29.99 a day truck. They were a prime example of how you shouldn't judge a book by its cover. The funny part is I know I make more than the guy who harassed me over email and phone. Well the jokes on them. They should be thanking me for renting it that long they made alot of $$ off it and it was returned better looking than I received it. With more gas than I got it with. So eat crow Round up city plumbing and I think I deserve an apology or I hope they learn something from this like " don't assume someone is poor by what they wear.", Also they should treat people the way they would want their grandmother or mom treated. Also people tell more people about a bad experience than a good one. I hope they eat their Humble pie tonight and wash it down with a glass of crow. I'm not getting on Uhaul this is directly directed to Round up city plumbing. I have used Uhaul numerous times and had no problems except for this experience but it was Round up city plumbing who insulted, degrated, embarrassed and defamed my character.

Dani H. 
Rating:
5.0

Good job

Viktor K. 
Rating:
5.0

Customer did not leave a comment.

JERIMIAH J. 
Rating:
5.0

Customer did not leave a comment.

Aimee S. 
Rating:
5.0

Customer did not leave a comment.

Shena F. 
Rating:
5.0

Customer did not leave a comment.

ricck D. 
Rating:
1.0

Truck was not ready in Pendleton as scheduled. Lost 4 hours of moving time due to having to get truck further away. Furthermore, no dolly or appliance dolly as reserved.

Jason T. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
4.0

Speed up the check out process.

Tony J. 
Rating:
5.0

Customer did not leave a comment.

Kimberlee S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea H. 
Rating:
5.0

My original pickup location was WESTERN RADIATOR 1008 SE Court Pl, Pendleton, OR 97801 They did NOT have my truck available. I do not remember the serial # or truck #, but it did not match the only 26" truck at this location. After an hour on hold with customer service, all they could tell me is they can assure me that the truck was at this location was here and to check around the back side of the building. Western Radiator is small. It would be pretty hard to hide a 26" truck. She also mentioned that the other truck was already rented out to someone else, or not yet returned. My phone was dying so I had to drive home during the hour I was on the phone waiting on hold so I could charge my phone. I asked the lady if she could stay on the phone with me during the 5 to 7 minute drive it would have taken me to drive down there, just so she could stay on the line with me so I can double check for a magical missing truck. She said no, and she would end the call if I drove down there. Great, so I drive back down there and to no one's surprise, my truck wasn't there. Cue another hour on hold. Someone finally answers, and I tell her everything that's going on. She's offers a relocation or a reschedule. I can't reschedule due to the time off my friend and I had taken to get me moved. I ask her if there are any trucks within 100 miles, and she says there aren't any within 20 miles. I told her I said 100, so she checks again - and still no. Keep in mind I rented this truck a MONTH ago and there's now not one within 100 miles of me. I had to settle for a 20" truck, which was at Round Up City Plumbing LLC 818 Airport Rd Pendleton, OR 97801. It's dark out now, the app isn't accepting any of the pictures until it finally did (probably 5 to 8 minutes per attempt, for a total of 15+ minutes just to upload the face and drivers' license.) After FOUR and a half hours, we're finally driving off with our truck. YAY! Except, it's too late in the day now and other people we had asked to help us pack boxes and furniture now can't help. My friend and I get as much done as we can, but we could only pack for about an hour and a half before it got too late and we had to stop due to him having a babysitter. Our only option now is to ask our other help to come back in the morning (Sunday 12/19) and do all of our packing AND moving in the same day. Ideally, we would have been packed the night before and drove off first thing in the morning at 10am. Instead, we're now leaving at 1:45PM. 3 hours and 45 minutes late, when the night before we wasted 4 and a half hours attempting to get our 26" rental truck and having to settle for a 20". The lady told me the night before that I would be compensated appropriately. I would be refunded the difference of not receiving my furniture pads or dolly, and also be given a $50 credit for uhaul not having my truck. She said I can expect the call tomorrow, on Sunday. Not only did the refund not equal the total of the sum of the pads + dolly and getting a smaller truck, but it has now been two days and no one contacted me for the $50 credit. The total cost of the furniture pads and dolly was $80. I was refunded $73. I don't know how this adds up. It doesn't end there. We finished unloading really late in the day, especially when we have a 220 mile drive back home. We get to the uhaul dropoff, and the app wouldn't even take a picture of the odometer and fuel. We spent probably 15 minutes trying. After the debacle we dealt with the day prior, I decided that we're just going to leave and I'll have to call customer service. Again. I spend approximately 80 minutes on hold before the lady that answered told me I would have to call the location before 12pm so I don't get charged an extra day. I told her this doesn't make sense, my contract had to be updated to 5pm and I'm given 48 hours. She said that doesn't matter, it says 12pm. Okay, that's fine, it's now Monday and the owner of U-Haul Storage of Gresham 704 NE Hogan Dr Gresham, OR 97030 closed my account out for me at 7AM so I didn't have to call. However, checking my email, I noticed that my prior order no longer exists, and somehow it got put into the driver's name, instead of mine, the one who rented and paid for the uhaul. This makes sense why the lady I spoke to regarding the dropoff wouldn't speak to me until I verified my email. All in all, terrible experience. And I have more to move in roughly 3 or 4 weeks and I'm going to be looking elsewhere for a moving truck unless I get refunded the appropriate amount and given some form of apology.

John K. 
Rating:
5.0

Even this location was surprised that we were getting charged extra when we filled up tank, when we didn't pick it up full.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Great Customer Service!

Brendan L. 
Rating:
5.0

Customer did not leave a comment.

SHAUN M. 
Rating:
5.0

Brandon was an ABCD (Above and Beyond the Call of Duty) representative for UHaul...He took extraordinary time to explain to me how everything would work. He was an invaluable source of information. A gem to work with.

Martha C. 
Rating:
5.0

My only complaint is that they charged me extra for a few miles but I left a fair bit of extra gas in the vehicle but didn't get any credits for that

Candice A. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAH J. 
Rating:
5.0

Overall U-Haul experience was not good. Pickup locations were changed without letting me know and poor instructions were given over the phone. Very frustrating experience. The location I picked up the U-Haul was actually very good. The last lady I talked to on the phone was very helpful. The first person named Adam was not helpful. I would rate my overall experience as poor. I'm not sure I will use U-Haul in the future.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Sally F. 
Rating:
5.0

Brandon was very helpful and made the whole rental experience very easy!

Nancy B. 
Rating:
4.0

Customer did not leave a comment.

Terri B. 
Rating:
5.0

Very clean and super easy to pull in a drop off.

Patrick D. 
Rating:
5.0

The truck that I rented was perfect for the job. Thank you:)

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Cassidy H. 
Rating:
5.0

Customer did not leave a comment.

JUDY ANN E. 
Rating:
3.0

I will never use Uhaul again because of My experience. The truck was rented out and not returned until 20 min after I was supposed to pick it up. It smelled of cigarettes and rotten something...made all of my movers sick! Cigarette butts all over the back! I felt bad for the place I picked it up from but they didn't seem to manage them well. The person before me who literally was late, dropped it off and hoped I'm his friends car...his card did not run. I did the pre check in and still it took 30 min, after we aeee already 20 min behind! It sucked! Then the trucks lock kept sticking and I had to wait 90 min af my house to get help and couldn't go pick up my car. Also let me tell you the first rental time we had got rescheduled bc of some Auto issue wirh the uhaul on our first rental. I will not be using uhaul again! Not bc of where I picked it up but just because of how my experience went. Worst ever!!!

Jennifer M. 
Rating:
2.0

Stop changing the original contract and agreement. I was told 3 different places to deliver the vehicle, one of which was another 3 hours drive which I could not do. I am 71 and was really upset about the changes made without talking to me first.

Vickie B. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
4.0

Customer did not leave a comment.

Joseph N. 
Rating:
3.0

Was charged way more to much $$

Danielle M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK EUGENE D. 
Rating:
5.0

Customer service was amazing at this location. The gentleman that helped me was very knowledgeable and took the time to explain the process and costs. I would highly recommend this location for all of your uhaul needs in Pendleton!

Tabatha D. 
Rating:
5.0

Customer did not leave a comment.

PATRICK EUGENE D. 
Rating:
5.0

Customer did not leave a comment.

Ara G. 
Rating:
5.0

Customer did not leave a comment.

Edmund V. 
Rating:
5.0

Customer did not leave a comment.

Lori H. 
Rating:
5.0

Great service!

Toni H. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

I had to travel 80 miles to pick the trailer up. There were 7 locations closer.

Scott R. 
Rating:
5.0

Customer service was excellent. Called a few times with questions and talked with Brandon. He was very knowledgeable. Thank you Brandon for being honest and helpful. My only complaint with Uhaul itself is it needs cruise control on its vehicles. A cross country move would have been much more comfortable with that feature. We used a 15 ft model.

Jill D. 
Rating:
5.0

The young man at the front desk was very helpful!!

Marlene H. 
Rating:
5.0

Customer did not leave a comment.

DONALD DOUGLAS H. 
Rating:
4.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEROY F. 
Rating:
4.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
4.0

Customer did not leave a comment.

Johanna H. 
Rating:
4.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
4.0

Customer did not leave a comment.

JERLEEN K. 
Rating:
5.0

This is my favorite U-Haul place in my area now. Super friendly and helpful, patient and Brandon explained the process thoroughly. The family whom helped me move had definitely said they would be utilizing them in future too. Made the move super easy.

Stephanie W. 
Rating:
5.0

Customer did not leave a comment.

Doran H. 
Rating:
5.0

Brandon was so helpful with my return got me backed in and disconnected right away, made it very easy.

MELANIE H. 
Rating:
3.0

MAKE IT EASIER to make a return. I never got a text or email had no wayto prove i returned it early.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Perfect

philip C. 
Rating:
5.0

Great place!

Rodney B. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Superb Service!!! Great people

Cliff P. 
Rating:
4.0

We had a problem with paperwork but we got it resolved

mary L. 
Rating:
5.0

Dan and his assistant were wonderful in getting the trailer hooked up and provided excellent customer service. If we ever need a uhaul again, we will definitely use this location!

Lisette U. 
Rating:
4.0

Customer did not leave a comment.

Darrell S. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
1.0

I rented a unit to pick up at the airport location using my phone. I was in the line with someone for about 35 minutes and the system did not function correctly and was very difficult to sign in and get access to the truck. Then, the lock did not open, again more phone calls just to be told that I needed to move 50 miles to get another unit. I landed at the airport and did not have a way to travel 50 miles the guy in the phone said I will try to get someone and call you back. NEVER did. After trying several times the lock opened. I guess it was missing lubrication. Finally when we get into the truck, the first thing I noticed is that the tank of gasoline was not full, it showed a little more than half the tank, also the truck was very dirty and has what it appears to be vomit in the floor ( we sent picture). This is critical, with the COVID-19 concerns it is. unbelievable that the company is not taking care of making sure the trucks are clean. OVERALL a nightmare experience

Gabino G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

It's great the way it is

David C. 
Rating:
3.0

Customer did not leave a comment.

Lori F. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

Stanley B. 
Rating:
5.0

Customer did not leave a comment.

mayra M. 
Rating:
4.0

We had 3 flat tires. 1st flat out in the middle of nowhere Yukon Canada Alcan(4 degrees outside) Without any cellphone service to call your help number. We had to stop cars give them the information and ask them to call your emergency line. Waited 3 hours. Both tires replaced 3rd flat in the middle of nowhere 60 miles from Teslin No cell phone service, in the dark, blizzard conditions-2 degrees With a small (lighter powered) air compressor we filled the tire 4 times To make it to Teslin. Got cell Service,called your emergency line. Blizzard conditions 15 below. Repair guys would come from Whitehorse 3-4 hours away. Your customer service guy said get a hotel and we will reimburse you (not yet) Our experience was about as bad as it could be

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
3.0

Customer did not leave a comment.

Leanne F. 
Rating:
5.0

The experience was fine. Except for the fact we had to pay for two days, when we actually used the truck for less than one day. There are cameras that show when a truck is returned. I've never had to pay for a full weekend, just because the specific location is closed. Thank You

Cliff P. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
4.0

The price that I reserved this equipment for was not the same when I went to pick it up it was $75 - $80 more I was not happy with that at all.

Patti G. 
Rating:
5.0

Service was very professional and efficient- even on short notice, without advance reservations! Special kudos to the mgr who went out of his way to give me a great deal! Highly recommend this dealership!

Caleb T. 
Rating:
4.0

The location and service were great. The only problem I found was the pricing. Just about 1 dollar per mile is ridiculous. I see why that wasn't mentioned when I was reserving the truck online. That and the poor fuel mileage turned my 85 mile drive into a $320 loss.

Tony F. 
Rating:
1.0

Customer did not leave a comment.

Steven Q. 
Rating:
5.0

Friendly staff and very helpful.

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Cindy U. 
No reviews have been submitted for this location.

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