Customer Reviews for Roundup Self Storage
(U-Haul Neighborhood Dealer)

113 reviews

580 Mill Creek Rd   Bishop, CA 93514

(760) 232-4735

Location Hours

  • Mon-Fri: 3 pm - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(760) 232-4735

580 Mill Creek Rd
Bishop, CA 93514

Services at this Location:

Location Hours

  • Mon-Fri: 3 pm - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022: Closed
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Nothing wrong with this pick up but U-Haul didn't put the truck where it was supposed to be. I had to drive 80 miles out of my way at my expense to get the truck.

Adam E. 
Rating:
2.0

Worker was kind but we got the oldest looking truck in the lot, cold air was blowing in through everything, the seats and the room in the front felt more cramped than my Kia Soul. Also, we sweeped the u haul after seeing we could save 25 bucks from a sign inside our uhaul only to be told that our payement is not going to be adjusted. It felt like I was tricked into doing free labor.

Unhye R. 
Rating:
5.0

Customer did not leave a comment.

MARGUERITE E M. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
4.0

Customer did not leave a comment.

Alfred R. 
Rating:
5.0

Very friendly owner. Facility was nice and clean with great 24/7 access. Felt safe and secure.

Paul K.  |  Overall Experience 
Rating:
5.0

Manager nice and helpful. Very professional operation. Great place.

janice c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO B. 
Rating:
5.0

Very friendly and helpful, got me on my way quickly and with all of the information that I needed.

PADRAIC M. 
Rating:
4.0

Trailer needs legstand when disconnected

DAVID P. 
Rating:
1.0

This particular drop off does not have an on-site person….. ever. The drop off place has no cell service to log the return got charged an extra day because of it. I was refunded that extra charge after 45 minuets on hold with customer care. I will never rent from uhaul again.

ANNETTE B. 
Rating:
4.0

Customer did not leave a comment.

Craig F. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

Read contract thoroughly before signing.

JEFFERY DEAN C. 
Rating:
3.0

Not open as stated. Rural location we self checked in rental via cell phone.

Robert P. 
Rating:
5.0

Nothing you were awesome.

Lourdes S. 
Rating:
5.0

Jeff was very helpful and friendly and the facility was fantastic, I only moved because I found a unit closer to home.

Rachel B.  |  Overall Experience 
Rating:
5.0

I was met by the owner (?) who was pleasant and very helpful. The building was easily identifiable with many vehicles parked in front, and the signage was excellent and helpful.

Karl W. 
Rating:
5.0

Customer did not leave a comment.

Pete A. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY LAURENCE S. 
Rating:
5.0

Customer did not leave a comment.

Janice H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cameron E.  |  Overall Experience 
Rating:
5.0

A great facility for storage. The unit was clean, well lit, secure, and conveniently located. The only drawback was the cost of the unit ($120/mo for a 10x10). If the price was lower, I would have rented much longer. Despite this, thanks for providing a safe storage facility in Bishop.

Matt W.  |  Overall Experience 
Rating:
5.0

The whole experience with Jeff was great.

MANES E. 
Rating:
5.0

Customer did not leave a comment.

Shvin P. 
Rating:
5.0

Jeff was a pleasure to work with. Very friendly and helped accommodate all my needs. Highly recommend this location for storage and Uhaul

JEFF B.  |  Overall Experience 
Rating:
5.0

This guy is great. He takes care of things quickly and even at later hours. He has lots of space. He is friendly on the phone. The facility is clean.

Christopher R. 
Rating:
5.0

This place has the greatest view to put you in a good mood whether you're leaving your items behind or picking them up. Always felt safe and secure. Staff is super friendly and only a walk or phone call away. It seems they have storage units to fit all your needs, small ones for hobbies, medium ones for the extras around the house or huge ones to fit your whole house in while waiting for your next home. Pricing is reasonable and set ups are a breeze. Did I mention the view? Simply gorgeous.

Ramona A.  |  Overall Experience 
Rating:
5.0

I would recommend this facility 5 stars

Brian H.  |  Overall Experience 
Rating:
4.0

Hard to plan a move without being sure the equipment will be available until 2 days before your move date. I understand the small town limits availability. Otherwise a good experience.

Reed T. 
Rating:
5.0

Customer did not leave a comment.

Anna F. 
Rating:
5.0

Sweep out back of truck,

Darrel W. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

Very small location but the gentleman working there was very nice and helpful

Claudine B. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

More equipment availability

Robert B. 
Rating:
5.0

Jeff provided great customer service!

Bryan T. 
Rating:
5.0

I was very pleased with this location. Ease in drop off.

Pamela W. 
Rating:
2.0

There were no personnel at the drop off location. It was in a remote area quite isolated. It was not even in the town of Bishop as I expected. Further, the staffing hours we're not known to me until I was at the location. Fortunately, I was able to contact you all via telephone and the agent on the phone a story helpful and walked me through your self drop off process

Brad E. 
Rating:
5.0

Jeff is a good person and super friendly. so I think it is a good place for you to rent a team in case you are moving.

Gabriel O. 
Rating:
4.0

Customer did not leave a comment.

Matt K. 
Rating:
5.0

Customer did not leave a comment.

Don T. 
Rating:
5.0

Very friendly service and the truck was great.

Linda C. 
Rating:
2.0

Owner made no apparent modifications to account for social distancing or COVID-19. Truck did not gas up and I had to return it for a different truck.

Sami A. 
Rating:
5.0

Great place to rent a U-Haul. Real nice owner.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
3.0

The outside of the trailer was dirty , like it had been through wet muddy roads . There was a bolt at the front of the trailer , that was coming out , the wheel well was ripped and the trailer looked awful . I needed it so u took of . When I got home and opened it , it was filthy . I didn't have a broom , all my suitcases and ice chests got so dirty from the floor . I was very disappointed.

Penny T. 
Rating:
5.0

Manager is outstandingly helpful and flexible.

Jane R. 
Rating:
5.0

Customer did not leave a comment.

Penny T. 
Rating:
5.0

Customer did not leave a comment.

JENNY H. 
Rating:
3.0

Consider renting hitches

Bob G. 
Rating:
5.0

Customer did not leave a comment.

Alicia S. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
2.0

impossible to get an uber from this location. had to wait an hour plus to get a cab to pick me up and there is no where to sit while waiting.

Corydon H. 
Rating:
5.0

Customer did not leave a comment.

EDMUND S. 
Rating:
5.0

We were pleased with the service and the ease to pick it up and drop it off - thank you!

Rich B. 
Rating:
5.0

Both Morgan and Jeff were very polite and easy to work with.

Rick B. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Brant M. 
Rating:
5.0

Jeff at the uhaul there did everything and more to make my experiance top notch

Tim P. 
Rating:
5.0

Jeff at the uhaul there did everything and more to make my experiance top notch

Rating:
5.0

Jeff is great to work with.

CHRISTOPHER B.  |  Overall Experience 
Rating:
1.0

Drop off location is charging me for fuel. I had it filled to a 1/4 a tank and i am being charge for 3/16 of a tank. The owner of the Bishop, CA uhaul sent me pictures proving it is at a 1/4 tank. I am disputing these charges and i DO NOT authorize this additional charge.

sara A. 
Rating:
4.0

never used the office since everything can be done online would be better if it was fenced with a coded access gate staff is great

JOHN R.  |  Overall Experience 
Rating:
5.0

The owner was awesome and accommodating.Everything was great but I feel cheated with my 1 day extension.My driver got sick so I extended for 1 day.We replaced the gas that was used which if i remember right was 42 gallon? I Think it was about $72 at a minimart in ridgecrest.I was told that the 1 day would only cost me $29 and I now have a $71 or 72 charge from UHAUL.Greatly disappointed.

Ma. Cher Lynne D. 
Rating:
4.0

Great and easy to work with.

STEVEN D.  |  Overall Experience 
Rating:
5.0

Easily accessible

CONNIE A.  |  Overall Experience 
Rating:
1.0

Several issues. First there was no drop off in the town I moved to so I had to drive it back south an hour and uhaul did not cover the miles. The truck was due at 11am, and on top of that I called to talk to the worker there and said i'd Like to meet with them at 11 to take care of any overage charges. When I got there, there was no one I called and the person just said sorry I'm not there leave the keys. I wanted to pay cash or put on a different card than the one used to reserve, I let them know that. I never received a call back nor an email stating I owed. I even filled the gas above what was in the contract. A month later I get a charge for about $50 and when I call them they said there was a $14 balance I never paid and they added $30 late fee, and charged the card I didn't want to pay on. My phone number is listed in the contract, that's how they pull up your account. I should have been contacted for being charged. I would have never ignored the fee's if I knew, who wants to pay an extra $30. And all in I'm upset because they charged the wrong card and caused me fees because someone was too lazy to meet me at my appointment time and let me pay the bill. Use another moving company if you can. Not happy

sarah R. 
Rating:
3.0

My ticket stated the truck needed to be dropped of by 0800. But if I had known there was only a drop box and no actual human there to confirm drop off, I would not have rushed to get the truck to the location by 0800. Also, the online "drop off service" agaim was unable to detect my location and was essentially useless.

Marlene F. 
Rating:
5.0

Customer did not leave a comment.

Alane D. 
Rating:
5.0

Customer did not leave a comment.

Clarke H. 
Rating:
4.0

You were friendly and helpful. Thank you

DAN R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
2.0

No one present at drop off location despite being there during business hours it's been almost 24 hours still no drop off acknowledgement I had to call

Dwight A. 
Rating:
4.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

there was not a dolly in the truck, I should not be charged for the dolly.

Kenneth B. 
Rating:
5.0

Perhaps add pick up truck choices!

SHARO R. 
Rating:
5.0

Customer did not leave a comment.

jim L. 
Rating:
5.0

Customer did not leave a comment.

Tim T. 
Rating:
3.0

Was a little concerned about location dropping of but it went ok remote area but was ok

Angelo M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Jeff got me a 10-ft truck when needed on very short notice, coming in to check me out on a Sunday morning. The truck behaved fine, and I got the building materials I needed from Reno. It was all easy and excellent.

JANE R. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE A. 
Rating:
5.0

Customer did not leave a comment.

Amir B. 
Rating:
5.0

Customer did not leave a comment.

Marla S. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Jeff was efficient and effective while being neighborly. Can't do much better than that.

CHRIS S. 
Rating:
5.0

I called to make a pick up time, he stayed a few minutes after his scheduled time to leave to accommodate me. That was a very nice thing to do and I greatly appreciated it.

Michael M. 
Rating:
1.0

I return the truck after filling it up with gas to the exact level that it was that when I got the truck. The young lady that checked me in must've missed read the gas gauge. My receipt shows 30 some dollars in gas and $30 service charge. I am extremely upset over this. I got screwed out of $60 when I followed all the rules !

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

JEFF M. 
Rating:
5.0

Customer did not leave a comment.

KARL S. 
Rating:
5.0

Everyone was super nice and they made it really easy. We had moved from Philadelphia to Mammoth Lakes and the 18 wheeler could not get into the town. Needed a U-Haul ASAP and they accommodated us super great!

MIKAEL R. 
Rating:
5.0

Uhaul has been great and reliable for 30ys for me. Roundup Self Storage was very accommodating for renting a Uhaul truck, and it was a good location.

JANE J. 
Rating:
5.0

Customer did not leave a comment.

alex J. 
Rating:
5.0

Came in early to help rent a trailer even though they weren't open! Saved my but , they were quick, kind and very helpful.

GREGORY M. 
Rating:
5.0

A pleasure doing business with Roundup

Roger A. 
Rating:
5.0

Nothing needed to be done at this location. Jeff and Morgan were extremely helpful and very professional in their conduct and i really appreciate it. will be back again.

gary B. 
Rating:
5.0

Customer did not leave a comment.

DIRK A. 
Rating:
4.0

Pick-up and drop off were very quick and easy. Location is easy to get to and has plenty of room to maneuver around.

Josh P. 
Rating:
4.0

Process could have moved a little quicker. The location was unaware of my drop off location and although they already had my card on file they required extra assurance and had to speak with my mother where I was moving to. I have rented other uhauls before and never had this asked of me and was not warned prior to the visit.

olivia K. 
Rating:
4.0

Customer did not leave a comment.

CARLOS C. 
Rating:
3.0

Customer did not leave a comment.

Hillary M. 
Rating:
2.0

20 miles out of my way to drop off out of town, with no one around. Had to get picked up too. I had one right down the street, but got some bs about them being full.

SCOTT M. 
Rating:
5.0

Very friendly personal thank you.

RUTH R. 
Rating:
5.0

Great customer service.

MELINDA D. 
Rating:
5.0

Jeff and Monica were both super friendly and helpful, equipment worked great, I'm planning to use them again! Thanks!

STEVE S. 
Rating:
5.0

Nothing, service was excellent!

Donna F. 
Rating:
5.0

Customer did not leave a comment.

TIM W. 
Rating:
5.0

The staff has been exceedingly helpful and courteous. I have no complaints at this time.

BRANDON G. 
Rating:
3.0

Customer did not leave a comment.

RICO M. 
No reviews have been submitted for this location.

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