Customer Reviews for Roundup Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Roundup Self Storage

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Alicia S. on

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Customer did not leave a comment.

Mark M. on

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Corydon H. on

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impossible to get an uber from this location. had to wait an hour plus to get a cab to pick me up and there is no where to sit while waiting.

EDMUND S. on

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Rich B. on

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We were pleased with the service and the ease to pick it up and drop it off - thank you!

Rick B. on

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Both Morgan and Jeff were very polite and easy to work with.

Angela D. on

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Brant M. on

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Tim P. on

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Jeff at the uhaul there did everything and more to make my experiance top notch

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Jeff at the uhaul there did everything and more to make my experiance top notch

CHRISTOPHER B. on

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Jeff is great to work with.

sara A. on

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Drop off location is charging me for fuel. I had it filled to a 1/4 a tank and i am being charge for 3/16 of a tank. The owner of the Bishop, CA uhaul sent me pictures proving it is at a 1/4 tank. I am disputing these charges and i DO NOT authorize this additional charge.

JOHN R. on

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never used the office since everything can be done online would be better if it was fenced with a coded access gate staff is great

Ma. Cher Lynne D. on

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The owner was awesome and accommodating.Everything was great but I feel cheated with my 1 day extension.My driver got sick so I extended for 1 day.We replaced the gas that was used which if i remember right was 42 gallon? I Think it was about $72 at a minimart in ridgecrest.I was told that the 1 day would only cost me $29 and I now have a $71 or 72 charge from UHAUL.Greatly disappointed.

STEVEN D. on

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Great and easy to work with.

CONNIE A. on

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Easily accessible

sarah R. on

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Several issues. First there was no drop off in the town I moved to so I had to drive it back south an hour and uhaul did not cover the miles. The truck was due at 11am, and on top of that I called to talk to the worker there and said i’d Like to meet with them at 11 to take care of any overage charges. When I got there, there was no one I called and the person just said sorry I’m not there leave the keys. I wanted to pay cash or put on a different card than the one used to reserve, I let them know that. I never received a call back nor an email stating I owed. I even filled the gas above what was in the contract. A month later I get a charge for about $50 and when I call them they said there was a $14 balance I never paid and they added $30 late fee, and charged the card I didn’t want to pay on. My phone number is listed in the contract, that’s how they pull up your account. I should have been contacted for being charged. I would have never ignored the fee’s if I knew, who wants to pay an extra $30. And all in I’m upset because they charged the wrong card and caused me fees because someone was too lazy to meet me at my appointment time and let me pay the bill. Use another moving company if you can. Not happy

Marlene F. on

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My ticket stated the truck needed to be dropped of by 0800. But if I had known there was only a drop box and no actual human there to confirm drop off, I would not have rushed to get the truck to the location by 0800. Also, the online "drop off service" agaim was unable to detect my location and was essentially useless.

Alane D. on

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Clarke H. on

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DAN R. on

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You were friendly and helpful. Thank you

Kevin L. on

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David B. on

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Dwight A. on

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No one present at drop off location despite being there during business hours it’s been almost 24 hours still no drop off acknowledgement I had to call

Daniel A. on

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Kenneth B. on

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there was not a dolly in the truck, I should not be charged for the dolly.

SHARO R. on

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Perhaps add pick up truck choices!

jim L. on

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Tim T. on

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Angelo M. on

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Was a little concerned about location dropping of but it went ok remote area but was ok

John R. on

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JANE R. on

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Jeff got me a 10-ft truck when needed on very short notice, coming in to check me out on a Sunday morning. The truck behaved fine, and I got the building materials I needed from Reno. It was all easy and excellent.

STEPHANIE A. on

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Amir B. on

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Marla S. on

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