Great experience
Pamela J
Customer Reviews for Route 50 Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved the U-Haul for Saturday 06/07/25, drove 45 miles to pick it up and the guy was locking up (before closing time @5pm) and said we could not rent it due to systems being down. Had to drive back the next day and as I get there they were renting it to someone else and told me I was late. I was never given a specific time to be there to pick it up. After a little back and forth argument with everyone we were finally able to rent the trailer.
ASHLEY SThe whole process was easy but the fuel part was a pain. Theres no way to guess the correct amount of fuel when it’s 7/8ths or something and the fuel gauge doesn’t show that. Please fix this as it has probably caused multiple people headaches
DALTON CIt was definitely somewhat of a pain, to verify everything when you are there to pick up a truck. I think that should done before you ever arrive. But overall very good experience
Jason CWe had a great experience.
ADA REverything went like a clock running on time and smoothly start to finish including a store in hocking port Ohio that didn’t know till an hour before they were going to receive it that afternoon but they were great about it
ROGER BTried to take my rental away from me, even called uhaul to say he didn't trust the vehicle I would be loading. Said he wasn't responsible for what I loaded. I agreed. And I left. Very very poor professionalism. Would never recommend this place.
Ed KThey told us the wrong ball size, which we called ahead to ask and also asked when we got there. The worker attached the 4x8 trailer to the hitch, we pulled out of the parking lot and about a half mile down the road it came off the hitch because the ball was too small because they didn't know what size we needed. The worker didn't crisscross the chains. We had to get it back on and find out what size ball we needed.
Jeffery HVery very sweet people. We're big city folks and not used to the exceptional service! THANK YOU and your hard work is appreciated!
trista cMake sure all the lights work and there are no nails in the tires.
David Veverything went good
Sunny MEverything was great 👍
elizabeth bMost of this is the clerk. He was the only one there, and uhaul wasn't the only priority. He might have been having a bad day.
Andrew NI believe your mileage rate is to high.
Tonya BEverything and everyone was fantastic
Gary WThe staff was very friendly and helpful. Answered all our questions, Wasn't at all bothered by them Equipment was easy access and no hassle in pick up or dropping off. Highly recommend. Will be a repeat customer.
JUANITA SI rented one of the big uhals and they first truck's engine light came on and jerked really bad just driving 100 feet up the road so I turned around and went back to the store and told them of the issues, they called head quaters in Columbus and told them about the situation and asked if we can switch my rental from one truck to another and it took some hoops and made sure I wasnt being charged twice and finally everything was worked out. The next day when I returned it I was told I was being charged for 2 days! I had asked why the man from the previous day said I had 24 hour to return. This would've been at noon, I returned it in by 1147. Well the women talked to the man from yesterday and he said oh yes its returned on time. So I wasnt over charged. Other then a few min communications and truck issues the experience wasnt awful and it was a neat experience driving a big truck.
brettney cHard to improve perfection
John MEasy check in and check out. Staff very polite and efficient. Answered all of my questions.
LORI bTHIS location was fantastic! However, the overall experience was very poor. We had been notified to pick up the truck at completely different location (Frankfort,Ohio). When no one sent us the code and no one was at the location (after driving all the way there), we had to be rerouted to Bainbridge, which is a fairly far drive. Overall, we were over an hour behind due to the negligence of Uhaul. It was very disappointing. However, the staff at Route 50 Express could not have been more kind and helpful.
Curtis RA quick in and out experience to get us started
Kevin FFantastic service. Great customer service. Would use again.
teresa dVery nice people and everything was clean. Will definitely use again and will recommend to everyone
chase kThere was no catalytic converter on the truck and for a five hour drive made it deafening.offer credit for an early return.
Marianne SThe drop off Location was 45 mins away from Where I was!!!!..... When There was 3 locations within 15 miles either way From me!!!!!..... Cost me $25 more in gas, extra mileage, & went an hour more in the OPPOSITE DIRECTION than I was going!!!!....I was late for a Special event because It was so far out of my way to return... VERY FRUSTRATED!!!...& UPSET!!!! NOT THE DROP OFF LOCATIONS FAULT, BUT U-HAUL'S FAULT!!!!!!
Jay WEverything went smooth. From pick up point in Bainbridge Ohio to my drop off point in Charlotte NC. Get at both places. Fast & courteous ! Thank you !
DONALD MVery helpful… offered to help with preparations in any way needed.
Jeff PLight didn't work couldn't really use trailer was a waste of money
Jeremy SFast friendly service here!
Steven CA+++ ALL AROUND..
HARRY SI booked a 10foot uhaul and was on time to pick up. Uhaul was not there because previous renter had not return yet. I had to end up going with a 20 ft and was not compensated at all. While renting the uhaul I reserved an appliance dolly and they had none for me to get. I had to call around to friends and family to search for one. This moving experience was the worst and will not go thru uhaul again. Will not recommend either. I just looked at my receipt and had to pay more for something else than what I reserved. Not happy
angela hA++
Shelly Jvery efficent and knowledge
Sue RI will be renting again in the near future
BRANDON KSort of took long to check out due to cell phone/internet service cutting in and out on their phone app.
Raymond WPerfect day. Perfect size. Only took one trip. Dan was phenomenal at customer service
Carolyn AGood people
George W