Customer Reviews for Roy Mart
(U-Haul Neighborhood Dealer)

Rating:

1.0

Have the proper equipment. An applicance doly as well as a utility doly.

Rating:

3.0

The people I had to deal with speak very poor English. When I called to confirm that I had ordered moving blankets and a furniture dolly with the truck rental. They were not in the truck on pick up. We had to wait for them to find them and this took up to 1 1/2 hour later. They are poor communicators and this is very frustrating. They say a lot of yeses but no results. Will not go back there.

Rating:

1.0

I had a very bad experience with U-Haul and I will never ever recommend them or advise anybody to use them in any way at any time I had gotten a quote once and when I picked up the vehicle that quote was twice as much and they would not honor it they said it representative would should not have told me that quote but the representative did in fact give me that quote then when I pick the vehicle up it was picked up with only a half a tank of fuel in it so Upon returning it as I was fueling up the the tank the gas gauge stuck and I couldn't get an accurate reading and then it went unstuck it said it was full when I returned the vehicle to the depot and explain this to them they told me I had to call the office which I did and then they had to do an investigation two days later they call me back and said that's they do not return fuel value to any customer even though I had put a half a tank too much in it and basically they're just deciding to keep my money and too bad for me so yeah no U-Haul sucks

Rating:

4.0

Very quick and responsive to direct questions

Rating:

1.0

Absolutely disgusting how they treat customers and the go around we had with them. All it seemed to be was arguing and disappointment. Ended up paying more than we should’ve overall too. I will be contacting U-Haul for a partial refund because that was absolutely ridiculous.

Rating:

5.0

That location was great for us. We would recomend this business for anyone in this area .

Rating:

3.0

No dolly I'm very disappointed in the experience, but that was due to Uhaul not Roymart

Rating:

4.0

Good and kind person

Rating:

3.0

The tire had a leaky stem valve and rim was in rough shape. Gentlemen was good to deal with otherwise

Rating:

2.0

The vehicle was filthy, caked on mud all over outside, sand inside can and box. No gas and only credit for $55. At $2/litre that wasn’t going to get me to the next town.

Rating:

5.0

This was our first time using this service and we’re very happy

Rating:

3.0

Vehicles for two moves in last two months were less than stellar. Both were not clean on pickup. Both had vehicle maintenance/services due/lights on. People were nice but.....

Rating:

5.0

Nothing the gentleman that helped me was fantastic and went above and beyond to make my rental experience seamless.

Rating:

4.0

Please make the rental agreement more streamlined. There is to many questioned asked! I know the the online system is nice and is easy to pound the questions out but I don’t think they are relevant to the use of the equipment. Back in the day one could just f