Customer Reviews for Royal Auto Body & Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Royal Auto Body & Sales

Overall rating:

Amin K. on

Rating:

The Father is very different of the son. I booked the Cargo Van online and called Royal Auto-body in one day before pick up that I will come around 10.30 am. Next day they called me at 10:48 am said if I will not come in 15 minutes they will rent the Van. I was surprised as I already paid online. Another issue when returning the Van, Father said there is damage on the side of the Van, I was surprised then after checking he changed his words that these are black dirt around the stickers on the side of the van (exactly 24/7). I was shocked and very upset and he said I have to pay extra $25 for cleaning. I took a tissue and cleaned it in front of him, still insisting. We had a very sharp conversation, I said I will not pay and I need a report from UHaul. After one hour of noise and talk as both were speaking in their language (not English) this was ended and I only paid what I should pay. It is a family owned small shop 10 X 20 feet with very unprofessional practice, asking for extra money by any means.

Tyler K. on

Rating:

The staff has no idea how to use your system. And when asked if they could fill out the paper work so I could get my deposit back they said you don't need to be here.... Now 2-3 days later I'm being given an email stating that my deposit/refund will be given back to me in the form off a CHECK... IN ONE WEEK! PLEASE TEACH THEM HOW TO USE YOUR SYSTEM also my signature isn't on any of the return paper work so not sure how this is proper at all?!

Jazz S. on

Rating:

I dropped off the truck after the establishment was closed.