Roach motel. Clerk took my I.D and credit card in the back for a long time out of site after I had already paid and checked in online. Then they charged me an extra $30. They marked the gas was at a Quarter tank but when I left the parking lot it was just above empty to the point I thought wouldn’t even make it to the gas station.
John V
Customer Reviews for Royal Inn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Over charged and workers don’t seem to have knowledge on the U-Haul program
Cameron AI left feeling completely satisfied with the service I received. It's rare to find such attentive staff who truly go the extra mile for their guests.
HASAN AI was concerned that I tire indicator light was on, however it appeared to run fine. Also there was a small chip in the windshield
SANDRA RCharged us extra fees and charged for the safe move insurance even though I declined it.
REBECCA WDidn’t spend time inside office since it was a drop off.
Marilyn OThey need to make sure they discuss the coverages. Coverage was added that I didnt want without me knowing causing me to wait for my refund.
KAREN F