Uhaul could do a considerably better job at having their rentals closer to selected pick-up location, or offer a refund for miles driven to retrieve a trailer. I reserved a trailer a MONTH in advance and was to drive approx. 5 miles to get it, until rental date... 20 miles one way to get the reserved trailer. -POOR business Uhaul, poor. In regards to my pick-up location; I appreciate the customer service at this location. They understood Uhaul added 30+ miles onto my retrieval of this trailer and apologized. **Uhaul should pay for miles that I had to drive in access of where I chose a pick-up location** This location loaded my trailer for me, informed me of typical noises that occur with this trailer and updated my return location to be much more convenient than the one Uhaul assigned to me.Leora B.
Customer Reviews for Royse City Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BYRLE D.
Customer did not leave a comment.JOHN M.
Customer did not leave a comment.Jen B.
Customer did not leave a comment.gary M.
Customer did not leave a comment.Georgia Y.
Customer did not leave a comment.Ben W.
Customer did not leave a comment.Jesus B.
Very helpful and quick.George S.
All went well. Truck worked great with no issues. I loved that we were able to return early when it wasn't normal business hours. We didn't expect that to happen and was nice to go ahead and return it early.Tammy P.
It would've been fine ever get an order right first timeHERMAN S.
Great experience! Easy checkout and checkin. Friendly staff. Great equipment. Simple process!Richard P.
Customer did not leave a comment.Cathrine M.
This location was fine but the first location I rented from who gave my truck away costing me over $500 and moving fees I would never recommend u-haul and has ruined my experience with this company I will never rent a single vehicle from U-Haul again. You guys only offer me 50 bucks for your screwup. If someone makes a reservation weeks in advance I suggest you call them before you give their truck away the day before.Ryan G.
U-haul continues to be the worst large scale company I have ever dealt with. No truck was available for my scheduled appointment, drove up and was informed that the guy didn't plan on dropping my scheduled truck off until that night. Was told to try other U-haul locations. Gave above average to the location because the working staff were pretty good guys, but if I could rate U-haul as a company I would give a zero out of ten.Michael S.
The employees were kind and helpful. The trailer was not clean. I had to vacuum the inside of the trailer before use.CALEB G.
Customer did not leave a comment.Courtnie W.
Excellent service very nice man there is more they could have doneBelinda R.
This was by far the worst experience I have ever had with uhaul. My reservation was changed three times and I ended up going out of my way to get a truck. No blankets, doles or even straps to secure my things. May things got damaged because they were not strapped. I had to move out of my house yesterday and couldn't get a moving truck last minutes with another company. Very poor customer service and no regard for customers like me. I hope I never need your service againDelphine C.
Customer did not leave a comment.David N.
Customer did not leave a comment.Pierre N.
Customer did not leave a comment.Jason T.
Customer did not leave a comment.Robert M.
Lock box code did not workBilly T.
Customer did not leave a comment.Massud R.
Ordered Dollie's (2) didn't get any, called customer service they said they had none all the way to Dallas I ordered in advance so you should have gotten them to the location you switched me to , or at least original location. Hardware store was amazing , but def uhaul fail ! I pre ordered them for move , at a minimum you should have told me so I could go buy one at lowes ! Made moving horrendous not having itEric S.
Did not have the equipment they allowed me to pay for.Jonathan L.
Customer did not leave a comment.Bart W.
Customer did not leave a comment.Guy L.
No one called to tell me that the dolly that I needed wasn't in stock until after I picked up the truck and had to call myself. The guy mentioned that he was aware of this the day before picking up the truck but yet no one reached out.Regine C.
Customer did not leave a comment.Brenden L.
Customer did not leave a comment.ROBERT R.
My reservation was changed, through no fault of my own. I received verbal authorization to drop off at a location of my choice, then I was charged for changing the location!!! That is theft, and it is not right.Brian H.
The pick up was easy as could be. Great staff at location.Jaime E.
Customer did not leave a comment.Daniel C.
Not a lot of interaction with this location. Employee did what was needed and was quick and efficient.LONNIE S.
Gas was near empty. Poor Customer Service. Lock on back of Uhaul that they did not know combination for, and I had to sit and wait while they made several calls. No pre-inspection for truckKristen R.
Customer did not leave a comment.Stephen S.
My problems had nothing to do with the location, it's the fact that neither the automated pick up and drop off process (the software) just plain didn't work.Michael M.
Customer did not leave a comment.Dave C.
friendlier customer serviceChristy S.
Customer did not leave a comment.Dave C.
Customer did not leave a comment.Edgar Y.
The customer care and service at this location IS EXCELLENT!!!Hindra V.
Customer did not leave a comment.Nicholas W.
Customer did not leave a comment.ALAN P.
Once again, the return process did not work. Do. Ot advertise something so broken. In fact this was the worst overall rental in my life. It is sad that you do not have competition to make you do better.George S.
To begin with, I had opted to pick up through the app/contactless. This location had all their trucks out front ready to go, except mine, so I could not locate my truck without going inside. The owners of this location laughed when I told them I was using the app and then were incredibly rude and argumentative through the entire experience. They did not have the appliance dolly or furniture pads and told me they weren't even on my reservation. When I tried to show my confirmation they told me it didn't matter and I should just try the U-Haul location a mile away for everything I needed. I went outside and called the location they indicated and he didn't have the right size truck, so he told me to checkout at Royse City Hardware and just swing by and he'd have the dolly and furniture pads. When I went back inside the proprietors had cancelled my reservation and I had to start the entire process from scratch. The entire reason I used the app was to avoid COVID exposure and because I was short on time. I would never use this location again as the owners were offensive and demeaning.Kevin D.
Customer did not leave a comment.Vanita J.
Customer did not leave a comment.Nilsson D.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Tytianna N.
Have a bigger supply of boxes.STEVEN B.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Bruce M.
Customer did not leave a comment.Angel L.
Customer did not leave a comment.Brandi L.
Make the app a little user friendlier.Scott M.
Customer did not leave a comment.Brent M.
Check my stuff in when I turn it in. I returned the car tower on Monday morning and when I turned the truck in on Thursday night it still hadn't been checked in. I was already gone from the return site Tuesday to the next client and I eneded up being charged for those daysJOAQUIN W.
They are great to work with. Easy experience.Steve P.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.GEORGE P.
Customer did not leave a comment.Steve P.
Customer did not leave a comment.Aaron W.
The pickup process was good, and issue with U-haul software check-in was evident while trying to pickup the trailer. Was a good experience.Paul P.
This past week I used UHaul from this location for a moving truck, and a trailer. I had great service getting both. However I had an issue with my own pick up. Because of that, I wasn't sure how I would get the trailer returned. I looked at the paperwork to see if there was information on what to do if you need help. I found the number for this location that said call with questions or help. So I called them to see if they could assist getting the trailer returned. However the only comment from the owner was â€œI don't know what you wanted me to do about itâ€. He also added â€œI will continue to charge you until you return itâ€. Thankfully I was able to get another pick up to return it. But I was extremely disappointed in the response from the owner of the store. I will not be returning nor recommending them in the future.Cory K.
Your uhaul app is absolute garbageNicholas D.
Customer did not leave a comment.Carey B.
The staff was not very helpful or friendly.Kenneth K.
Customer did not leave a comment.Daniel C.
Nice peopleJEPHINE B.
The gentlemen at the store were very helpful, but the online check in experience was not. It doesn't feel easy or straightforward which creates some tension.Andrea P.
My truck did not have an appliance dollie and pads as I requested. We were able to go back and get the pads, but they did not have the plliance dollie as requested.Susanne Z.
Poor customer service. The phone pick up option does not really apply as I still had to go to the counter and ask for the keys. Guy kept saying the system was down. I tried to explain I had already verified everything but still proceed to call the supervisor.CLAUDIA S.
These guys were great.tammy B.
Customer did not leave a comment.Donald M.
The Rep assisting with reservations could explain the different steps and make recommendations to help the customer know what to expect regarding the process and pickup of the rental.Anita J.
Very helpful and professional.David A.
Very helpful and nice!Vickie L.
Great service. Nice guys.HOPE H.
Royse City Hardware is great! They can help u in a lot of ways!GAYLEN W.
The man at the checkout was super nice and very quick. Best pick up I've had.Robert T.
Items need to be cleaned and ready for next customer. They allowed mud to dry all over the back of the floor of the truck.Jeff T.
Customer did not leave a comment.Vicky D.
I was able to get my moving job done. Thanks for great service.Alan R.
The dolly I paid for was not in the truck.haley S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.Bridgett A.
The equipment failed during use. The door would not close properly on the trailer.Richard H.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.Paula C.
Excellent job!April P.
Customer did not leave a comment.Debbie V.
Customer did not leave a comment.Amanda W.
Customer did not leave a comment.Latishia W.
All goodMARK R.
Customer service was great everything went smooth and great!Jose A.