Customer Reviews for Royse City Hardware
(U-Haul Neighborhood Dealer)

317 reviews

816 S FM 548   Royse City, TX 75189
(I-30 and Fm 548)

(972) 635-8272

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 1 pm - 4 pm

Services at this Location:

Contact Us

(972) 635-8272

816 S FM 548
Royse City, TX 75189
(I-30 and Fm 548)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 4 pm
  • Sun: 1 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Aaron W. 
Rating:
4.0

The pickup process was good, and issue with U-haul software check-in was evident while trying to pickup the trailer. Was a good experience.

Paul P. 
Rating:
1.0

This past week I used UHaul from this location for a moving truck, and a trailer. I had great service getting both. However I had an issue with my own pick up. Because of that, I wasn't sure how I would get the trailer returned. I looked at the paperwork to see if there was information on what to do if you need help. I found the number for this location that said call with questions or help. So I called them to see if they could assist getting the trailer returned. However the only comment from the owner was “I don't know what you wanted me to do about it”. He also added “I will continue to charge you until you return it”. Thankfully I was able to get another pick up to return it. But I was extremely disappointed in the response from the owner of the store. I will not be returning nor recommending them in the future.

Cory K. 
Rating:
4.0

Your uhaul app is absolute garbage

Nicholas D. 
Rating:
4.0

Customer did not leave a comment.

Carey B. 
Rating:
3.0

The staff was not very helpful or friendly.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Nice people

JEPHINE B. 
Rating:
4.0

The gentlemen at the store were very helpful, but the online check in experience was not. It doesn't feel easy or straightforward which creates some tension.

Andrea P. 
Rating:
4.0

My truck did not have an appliance dollie and pads as I requested. We were able to go back and get the pads, but they did not have the plliance dollie as requested.

Susanne Z. 
Rating:
2.0

Poor customer service. The phone pick up option does not really apply as I still had to go to the counter and ask for the keys. Guy kept saying the system was down. I tried to explain I had already verified everything but still proceed to call the supervisor.

CLAUDIA S. 
Rating:
5.0

These guys were great.

tammy B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
4.0

The Rep assisting with reservations could explain the different steps and make recommendations to help the customer know what to expect regarding the process and pickup of the rental.

Anita J. 
Rating:
5.0

Very helpful and professional.

David A. 
Rating:
5.0

Very helpful and nice!

Vickie L. 
Rating:
5.0

Great service. Nice guys.

HOPE H. 
Rating:
5.0

Royse City Hardware is great! They can help u in a lot of ways!

GAYLEN W. 
Rating:
5.0

The man at the checkout was super nice and very quick. Best pick up I've had.

Robert T. 
Rating:
3.0

Items need to be cleaned and ready for next customer. They allowed mud to dry all over the back of the floor of the truck.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

Vicky D. 
Rating:
5.0

I was able to get my moving job done. Thanks for great service.

Alan R. 
Rating:
5.0

The dolly I paid for was not in the truck.

haley S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Bridgett A. 
Rating:
1.0

The equipment failed during use. The door would not close properly on the trailer.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

10/10

Zayla B. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Excellent job!

April P. 
Rating:
5.0

Customer did not leave a comment.

Debbie V. 
Rating:
4.0

Customer did not leave a comment.

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

Latishia W. 
Rating:
5.0

All good

MARK R. 
Rating:
5.0

Customer service was great everything went smooth and great!

Jose A. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
3.0

Customer did not leave a comment.

Paula S. 
Rating:
3.0

Customer did not leave a comment.

Jeffery C. 
Rating:
5.0

Customer did not leave a comment.

NYREE N. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
5.0

Ours was an after hour drop off, but the location was well lit and easy to finalize the return.

KYLE L. 
Rating:
4.0

Customer did not leave a comment.

Marty B. 
Rating:
5.0

Customer did not leave a comment.

Nehemiah K. 
Rating:
5.0

Good guys

franklin H. 
Rating:
5.0

All was great!

DOUGLAS V. 
Rating:
1.0

Representative was rude, not professional at all, talked bad about the company to every customer and was confrontational. I am in customer service and manage 40 coworkers and I would never allow anyone to represent my company with this individuals attitude.

Ronald W. 
Rating:
4.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

The guys in Royse City were helpful and great to do business with.

Forrest C. 
Rating:
5.0

Great and fast service.

Misael M. 
Rating:
5.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

The truck was received with a bent frame or alignment issue. It road somewhat sideways when going straight which cause it to catch the wind more than it should.

Nathaniel C. 
Rating:
5.0

Customer did not leave a comment.

Micah T. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
5.0

Owner was great. Personable and gave great advice.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Art D. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie D. 
Rating:
5.0

Nothing this location is the best.

Howard S. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Thanks Royse City Hardware, Excellent CS

Lowell M. 
Rating:
5.0

Everything was great!!!

Lana F. 
Rating:
5.0

Friendly service.

Riley B. 
Rating:
5.0

Customer did not leave a comment.

SIMON S. 
Rating:
5.0

Very friendly and fast. Thank you

Sacorria F. 
Rating:
4.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Ronnie and his wife were very helpful and friendly.

John M. 
Rating:
5.0

Customer did not leave a comment.

PETER K. 
Rating:
1.0

The guy's that work there were rude not if it was that we're black Americans. Me and my wife tried to make light of them taking their Sarcasm Remarks.

LaShonda J. 
Rating:
5.0

Customer did not leave a comment.

vickie L. 
Rating:
5.0

Nothing. Keep up the good work. Thank you for your help with this move.

Matt V. 
Rating:
4.0

These guys were great. The first truck we got had a broken windshield wiper so they immediately switched us into another one. This one had a headlight that was out and there was really nothing they could do about it as most places were already closed. So I called uhaul and they had someone come out and fix it. It took less than 2 hours from discovery to repair. We were good to go the next day. Also, Royse City Hardware called to check on us. I really appreciated that. Two thumbs up!!

Teena H. 
Rating:
5.0

Customer did not leave a comment.

William V. 
Rating:
1.0

The older gentleman that checked me out when returning the U-Haul had a terrible attitude and was no help whatsoever. I will be calling customer service as well to let y'all know how bad of an experience this was. I will never use U-Haul again, and I'll make sure and let my family and friends know of this experience too.

Brittani S. 
Rating:
5.0

Robbie was most helpful and patient with me as I am a woman who doesn't normally rent trailers and am unfamiliar with what was needed on my part. He took time out of his day to explain to me the proper procedures for hook-up and returning the trailer after hours. He was very helpful and professional.

Karen R. 
Rating:
5.0

Customer did not leave a comment.

Burke S. 
Rating:
5.0

Uhaul has NO business sending me txt msgs after 6 hrs stating my rental is due back. Only AFTER I returned the trailer did I learn it was nonsense and that my rental was for 24hrs like i thought i paid for. Very very poor decision on uhauls behalf. Its deceptive. I will rent from your competitor to finish my project now. Waste of my $$$.

Chuck T. 
Rating:
4.0

Customer did not leave a comment.

Laura F. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Very friendly and helpful

Cody K. 
Rating:
4.0

The employee was very helpful. He helped me with anything he could. Very common sense employee. Good vervice!

tony L. 
Rating:
5.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Rob and associate were friendly and very helpful. Thank you both.

edward S. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
3.0

Customer did not leave a comment.

Lan nhi N. 
Rating:
4.0

Customer did not leave a comment.

Walter M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
1.0

Customer did not leave a comment.

Shondea S. 
Rating:
5.0

Customer did not leave a comment.

ANNE M. 
Rating:
3.0

U-Haul computer system was down and paperwork had to be completed manually. Took forever.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

Glenn C. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
5.0

Very pleasant and knowledgeable.

Terrie S. 
Rating:
5.0

Great customer service

jonathan P. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Nichole H. 
Rating:
5.0

Customer did not leave a comment.

Chanel G. 
Rating:
5.0

Customer did not leave a comment.

Edwin S. 
Rating:
5.0

We will continue to use our neighborhood store.

Scott L. 
Rating:
5.0

Fast and friendly service.

Nichole H. 
No reviews have been submitted for this location.

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