Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My only issue was the condition of the truck. The brakes & shocks were terrible.
Daniel R
Rating:
5.0
All good
John C
Rating:
5.0
Great service. Good availability of vehicles. Convenient location.
David R
Rating:
5.0
Customer did not leave a comment.
cory W
Rating:
5.0
Excellent customer service
Milton G
Rating:
5.0
Customer did not leave a comment.
Thai L
Rating:
5.0
Great experience! Thank you so much!
Sherri P
Rating:
3.0
Customer did not leave a comment.
Kathy R
Rating:
3.0
Customer did not leave a comment.
Alexis L
Rating:
5.0
Customer did not leave a comment.
Mai H
Rating:
5.0
Customer did not leave a comment.
Sheryl P
Rating:
4.0
Customer did not leave a comment.
Susan B
Rating:
4.0
Customer did not leave a comment.
RODNEY N
Rating:
5.0
Customer did not leave a comment.
torre t
Rating:
5.0
Customer did not leave a comment.
RANDEL S
Rating:
5.0
Customer did not leave a comment.
Alton S
Rating:
5.0
Everything was smooth.
Todd T
Rating:
5.0
Excellent place. Great people. Friendly and helpful. Would definitely recommend and I will use again.
James K
Rating:
3.0
Customer did not leave a comment.
Zeidan T
Rating:
5.0
Customer did not leave a comment.
James V
Rating:
5.0
Customer did not leave a comment.
misti s
Rating:
5.0
Customer did not leave a comment.
Austin M
Rating:
5.0
Customer did not leave a comment.
SWADE H
Rating:
4.0
Customer did not leave a comment.
MARLENE M
Rating:
5.0
Customer did not leave a comment.
Denise H
Rating:
5.0
Customer did not leave a comment.
Steven b
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
2.0
Took an hour to do the self serve pick up. Then once it worked I opened the lock box and the wrong key was in there. Kind of a mess to pick it up but once we got it it was fine.
Lacey S
Rating:
5.0
They have been very helpful to me renting the uhaul .
Susan B
Rating:
4.0
Customer did not leave a comment.
AYODELE F
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
3.0
Customer did not leave a comment.
Roberto B
Rating:
5.0
Customer did not leave a comment.
Erin R
Rating:
5.0
Customer did not leave a comment.
Rebecca R
Rating:
4.0
Great
Sonya F
Rating:
5.0
The employees at this location are extremely friendly and go above and beyond to help customers.
SUSAN B
Rating:
5.0
Customer did not leave a comment.
Franklin S
Rating:
4.0
Customer did not leave a comment.
NOEL J
Rating:
5.0
Customer did not leave a comment.
Victoria K
Rating:
5.0
Quick friendly service and staff.
Donna L
Rating:
5.0
The best customer service! Thank you for making what could have been a very stressful situation, so much better!
michael w
Rating:
5.0
Customer did not leave a comment.
Latricia W
Rating:
3.0
The 15ft truck needed some TLC, seats were torn.
David Y
Rating:
5.0
Customer did not leave a comment.
Paul T
Rating:
5.0
Customer did not leave a comment.
Whitney B
Rating:
5.0
Customer did not leave a comment.
Jenneal R
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
5.0
Customer did not leave a comment.
BillClaudia R
Rating:
5.0
Customer did not leave a comment.
Raul V
Rating:
1.0
We were quoted a price over the phone, we got there within 30 minutes and the price was $100 more. The Nevada, Wylie, and Lavon stores were $100 less. Also my son was asked for four phone numbers. After the third he started to walk out, but the man said he could do it. He never signed any papers. Being disgusted my son left and discovered the $100 discrepancy later.
Ethelyn N
Rating:
5.0
Customer did not leave a comment.
Brenda J
Rating:
5.0
Customer did not leave a comment.
reba a
Rating:
5.0
Customer did not leave a comment.
Whitney I
Rating:
5.0
NOTHING,I WAS WELL SATISFIED.
JOHN L
Rating:
5.0
Customer did not leave a comment.
Melinda W
Rating:
4.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
Adrian R
Rating:
5.0
Customer did not leave a comment.
Michael R
Rating:
4.0
Ratchet mechanisms for tire tie-downs need to be maintained. They were very difficult to attach and remove.
PETER E
Rating:
3.0
Customer did not leave a comment.
Meghan F
Rating:
4.0
Be able to log into your account and see your rentals more than just one hour before the scheduled time!
Mason W
Rating:
3.0
I was unclear on the additional fees. So I paid double of what I initially agreed to.
Nicole C
Rating:
5.0
The guys there were very friendly and professional. Thank you
gregory w
Rating:
4.0
Trailer jack needs grease and hook on rear chain needs rubber to keep from falling off chain
Robert T
Rating:
3.0
The truck had 175,000 miles on it. Was filthy and smelled of cigarette smoke. I had already been moved to this location from another and this location was further away. When i got vehicle it needed gas as it was below a quarter of a tank. Causing further delay in my rental. This truck needs to be removed from the fleet.
Tanya H
Rating:
5.0
Customer did not leave a comment.
QUINTIN C
Rating:
5.0
Customer did not leave a comment.
AUSTIN C
Rating:
5.0
Customer did not leave a comment.
Gabriella G
Rating:
3.0
Be aware that local residents may drop off uhaul trucks there as opposed to going into big cities to drop off
CARLENE C
Rating:
5.0
Customer did not leave a comment.
Lance B
Rating:
5.0
Friendly, helpfull staff. Professional.
Carla M
Rating:
5.0
Customer did not leave a comment.
Wendy B
Rating:
1.0
This was the worst customer service experience I’ve ever had to deal with! They refused to check my truck in because I didn’t have a paper contract, that was never provided to me. The location I rented from only offered me an emailed receipt or a paper receipt. I choose the emailed receipt since we are now in the 21st century! They refused to check in the vehicle or give me a receipt. They told me we got the key and it’s not their problem and I had to call U-Haul. So I had to take more time out of my busy moving schedule to deal with checking in my truck with U-Haul.
The staff at this location was extremely rude and pushy. Very unprofessional. They made me and my wife feel extremely uncomfortable. I would suggest to pull your trucks and product from this location if you want to protect your U-Haul reputation and integrity!
Tony S
Rating:
5.0
Mr. Robbie and his son, Chris are wonderful. They were there at this location in Royce City. The first time that I had to bring a pick up equipment and drop off equipment
Reginia D
Rating:
3.0
The equipment ordered on the rental agreement was not available at this location and I was not told it wasn’t available until time for pick up. Do not recommend renting additional equipment online as they do not tell you if it will be available at that location or not. I was not happy with this service by u-haul.
Logan D
Rating:
1.0
Man at the front desk was rude and deceptive, did not explain the equipment rental process, miles, fees, handed me the keys to the truck and told me to go look it over but don't git anything when your backing it out.
Michelle S
Rating:
3.0
Customer did not leave a comment.
Cherie E
Rating:
5.0
Customer did not leave a comment.
CHRIS B
Rating:
1.0
Stop the U-Haul service!!!
Eric R
Rating:
5.0
Customer did not leave a comment.
Douglas R
Rating:
4.0
Customer did not leave a comment.
Michael J
Rating:
5.0
CUstomer service was outstanding. Chris and his dad were easy to deal with, helpful and kind.
