Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was quick and easy. Good customer service.
Kevin M
Rating:
1.0
I rented the truck to travel from Fate, TX to Springtown, TX, going through Dallas downtown traffic. Unfortunately, the truck’s air conditioning was not working properly, making the drive extremely uncomfortable, especially with the heavy traffic and long distance.
I’ve rented U-Haul equipment several times in the past without any issues and have always taken good care of the trucks and returned them in excellent condition. Because of that, I expect the same level of care and maintenance from U-Haul — vehicles that are fully functional and in good working order.
This time, the experience was disappointing. Driving in those conditions without proper A/C created a significant hardship. I would appreciate if U-Haul could review this situation and offer some form of compensation for the inconvenience caused.
VICTOR R
Rating:
5.0
Everything was great!
Merrill H
Rating:
5.0
Customer did not leave a comment.
Lasandra W
Rating:
5.0
Super easy drop off.
MICHAEL O
Rating:
3.0
Truck was old in the air conditioner didn’t work and for some reason it was taking way too much gas. I have rented about nine trucks in the past few months and never had this issue.
joseph g
Rating:
5.0
Keep up the good work
Rodger W
Rating:
5.0
Customer did not leave a comment.
David F
Rating:
5.0
Great hometown service! They went above and beyond to help us get everything we needed and the process was painless!
george P
Rating:
3.0
Customer did not leave a comment.
hector C
Rating:
5.0
Everything was great. Fast, clear and clean.
Vitalii S
Rating:
5.0
Fast service
ADAN F
Rating:
5.0
I was in and out with no problems
JOSEPH S
Rating:
5.0
Driver seat belt receiver was broken. You could not plug it in. We had to use the middle seat belt plug and then listen to the alarm for the entire drive.
Angel M
Rating:
4.0
Customer did not leave a comment.
Rinu V
Rating:
5.0
Customer did not leave a comment.
KEITH T
Rating:
5.0
Customer did not leave a comment.
scott R
Rating:
5.0
Customer did not leave a comment.
ALEXANDREA W
Rating:
1.0
The owner enter in my credit card wrong and my bank denied the payment. So now I have to deal with this. Call to speak with him about he was very rude. To me. The truck spell like control substance.
DEBBIE C
Rating:
4.0
Customer did not leave a comment.
ROBERT K
Rating:
5.0
Customer did not leave a comment.
Clint M
Rating:
3.0
Customer did not leave a comment.
Fred T
Rating:
5.0
No comments
HERBERT W
Rating:
5.0
No delays, great service
RAIMUNDO R
Rating:
5.0
Customer did not leave a comment.
Viviana C
Rating:
3.0
My only issue was the condition of the truck. The brakes & shocks were terrible.
Daniel R
Rating:
5.0
All good
John C
Rating:
5.0
Great service. Good availability of vehicles. Convenient location.
David R
Rating:
5.0
Customer did not leave a comment.
cory W
Rating:
5.0
Excellent customer service
Milton G
Rating:
5.0
Customer did not leave a comment.
Thai L
Rating:
5.0
Great experience! Thank you so much!
Sherri P
Rating:
3.0
Customer did not leave a comment.
Kathy R
Rating:
3.0
Customer did not leave a comment.
Alexis L
Rating:
5.0
Customer did not leave a comment.
Mai H
Rating:
5.0
Customer did not leave a comment.
Sheryl P
Rating:
4.0
Customer did not leave a comment.
Susan B
Rating:
4.0
Customer did not leave a comment.
RODNEY N
Rating:
5.0
Customer did not leave a comment.
torre t
Rating:
5.0
Customer did not leave a comment.
RANDEL S
Rating:
5.0
Customer did not leave a comment.
Alton S
Rating:
5.0
Everything was smooth.
Todd T
Rating:
5.0
Excellent place. Great people. Friendly and helpful. Would definitely recommend and I will use again.
James K
Rating:
3.0
Customer did not leave a comment.
Zeidan T
Rating:
5.0
Customer did not leave a comment.
James V
Rating:
5.0
Customer did not leave a comment.
misti s
Rating:
5.0
Customer did not leave a comment.
Austin M
Rating:
5.0
Customer did not leave a comment.
SWADE H
Rating:
4.0
Customer did not leave a comment.
MARLENE M
Rating:
5.0
Customer did not leave a comment.
Denise H
Rating:
5.0
Customer did not leave a comment.
Steven b
Rating:
5.0
Customer did not leave a comment.
Mark D
Rating:
2.0
Took an hour to do the self serve pick up. Then once it worked I opened the lock box and the wrong key was in there. Kind of a mess to pick it up but once we got it it was fine.
Lacey S
Rating:
5.0
They have been very helpful to me renting the uhaul .
Susan B
Rating:
4.0
Customer did not leave a comment.
AYODELE F
Rating:
5.0
Customer did not leave a comment.
Michael F
Rating:
3.0
Customer did not leave a comment.
Roberto B
Rating:
5.0
Customer did not leave a comment.
Erin R
Rating:
5.0
Customer did not leave a comment.
Rebecca R
Rating:
4.0
Great
Sonya F
Rating:
5.0
The employees at this location are extremely friendly and go above and beyond to help customers.
SUSAN B
Rating:
5.0
Customer did not leave a comment.
Franklin S
Rating:
4.0
Customer did not leave a comment.
NOEL J
Rating:
5.0
Customer did not leave a comment.
Victoria K
Rating:
5.0
Quick friendly service and staff.
Donna L
Rating:
5.0
The best customer service! Thank you for making what could have been a very stressful situation, so much better!
michael w
Rating:
5.0
Customer did not leave a comment.
Latricia W
Rating:
3.0
The 15ft truck needed some TLC, seats were torn.
David Y
Rating:
5.0
Customer did not leave a comment.
Paul T
Rating:
5.0
Customer did not leave a comment.
Whitney B
Rating:
5.0
Customer did not leave a comment.
Jenneal R
Rating:
5.0
Customer did not leave a comment.
Stephanie M
Rating:
5.0
Customer did not leave a comment.
BillClaudia R
Rating:
5.0
Customer did not leave a comment.
Raul V
Rating:
1.0
We were quoted a price over the phone, we got there within 30 minutes and the price was $100 more. The Nevada, Wylie, and Lavon stores were $100 less. Also my son was asked for four phone numbers. After the third he started to walk out, but the man said he could do it. He never signed any papers. Being disgusted my son left and discovered the $100 discrepancy later.
Ethelyn N
Rating:
5.0
Customer did not leave a comment.
Brenda J
Rating:
5.0
Customer did not leave a comment.
reba a
Rating:
5.0
Customer did not leave a comment.
Whitney I
Rating:
5.0
NOTHING,I WAS WELL SATISFIED.
JOHN L
Rating:
5.0
Customer did not leave a comment.
Melinda W
Rating:
4.0
Customer did not leave a comment.
Joseph P
Rating:
5.0
Customer did not leave a comment.
Adrian R
Rating:
5.0
Customer did not leave a comment.
Michael R
Rating:
4.0
Ratchet mechanisms for tire tie-downs need to be maintained. They were very difficult to attach and remove.
PETER E
Rating:
3.0
Customer did not leave a comment.
Meghan F
Rating:
4.0
Be able to log into your account and see your rentals more than just one hour before the scheduled time!
Mason W
Rating:
3.0
I was unclear on the additional fees. So I paid double of what I initially agreed to.
Nicole C
Rating:
5.0
The guys there were very friendly and professional. Thank you
gregory w
Rating:
4.0
Trailer jack needs grease and hook on rear chain needs rubber to keep from falling off chain
Robert T
Rating:
3.0
The truck had 175,000 miles on it. Was filthy and smelled of cigarette smoke. I had already been moved to this location from another and this location was further away. When i got vehicle it needed gas as it was below a quarter of a tank. Causing further delay in my rental. This truck needs to be removed from the fleet.
Tanya H
Rating:
5.0
Customer did not leave a comment.
QUINTIN C
Rating:
5.0
Customer did not leave a comment.
AUSTIN C
Rating:
5.0
Customer did not leave a comment.
Gabriella G
Rating:
3.0
Be aware that local residents may drop off uhaul trucks there as opposed to going into big cities to drop off
