Customer Reviews for RPS Pack & Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RPS Pack & Ship

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Luis D. on

Rating:

The whole online process to find and reserve the appropriate truck was easy. Pick up at the store was fast and smooth. The afterhours return online with the Uhaul app was a blast: simple step by step guidance, input and final bill. Actually, it was fun! Great experience all the way through. Highly recommend.

paulette renea P. on

Rating:

friendly service; quick; clean thank you!

ARTURO A. on

Rating:

Excellent customer services

Larry V. on

Rating:

Blake, the woman who helped me at the counter, was excellent. Highly recommend this location.

Victor C. on

Rating:

Make sure they have enough blankets. We ordered 12 and they only had 10.

ARTURO A. on

Rating:

Customer did not leave a comment.

franco P. on

Rating:

The U Haul app did no work as it did not recognize my location even though i was next to the van and my phone locator was turned on. Luckily the person at the agency ( Great guy but not familiar with the App ) arrived but I wasted 30 minutes and was late. When I returned the van I had to dissemble the key from the key chin and drop it in the lock box as I could not access ut via the app. I feel I cant count on U Haul and will look for a different provider in the future as this was not a nice experience

Maria A. on

Rating:

Pending case revision regarding charge for service. Location manager said it was ok to drop truck after 7 hours requested since store was going to be closed anyway. He stated 7 to 24 hours was the same rate. Right now I am being charged twice for everything! Not fair.