Customer Reviews for RPS Pack & Ship

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RPS Pack & Ship

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Daniel C. on

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Customer did not leave a comment.

maria B. on

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Luis D. on

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The whole online process to find and reserve the appropriate truck was easy. Pick up at the store was fast and smooth. The afterhours return online with the Uhaul app was a blast: simple step by step guidance, input and final bill. Actually, it was fun! Great experience all the way through. Highly recommend.

paulette renea P. on

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friendly service; quick; clean thank you!

ARTURO A. on

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Excellent customer services

Larry V. on

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Blake, the woman who helped me at the counter, was excellent. Highly recommend this location.

Victor C. on

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Make sure they have enough blankets. We ordered 12 and they only had 10.

ARTURO A. on

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Customer did not leave a comment.

franco P. on

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The U Haul app did no work as it did not recognize my location even though i was next to the van and my phone locator was turned on. Luckily the person at the agency ( Great guy but not familiar with the App ) arrived but I wasted 30 minutes and was late. When I returned the van I had to dissemble the key from the key chin and drop it in the lock box as I could not access ut via the app. I feel I cant count on U Haul and will look for a different provider in the future as this was not a nice experience

Maria A. on

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Pending case revision regarding charge for service. Location manager said it was ok to drop truck after 7 hours requested since store was going to be closed anyway. He stated 7 to 24 hours was the same rate. Right now I am being charged twice for everything! Not fair.

Michael E. on

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robert R. on

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Rodolfo A. on

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The representative who assisted me, (a lady) was very pleasant and demonstrated good customer service skills.. But, unfortunately, the cargo van was dirty and smelled really bad

Ana B. on

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Kenneth C. on

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Customer service is very poor will never rent another uhual overnight manager Crystal was very unprofessional worst experience ever

JOHN F. on

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Keep up the good work !!

Bree S. on

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The employee's service was very pleasant and nice, but the previous customer who had the cargo van was almost a half hour late returning it (and made us late for our appointment). The customer said she filled the tank up, but she truly did not-- she also just verbally gave the mileage to the person at the counter and that was that. Now when I returned the vehicle, a different employee at the counter, left, checked the fuel levels as well as the mileage to confirm this for herself to enter into the system. We won't be returning to this location because we believe it ended up costing us much more due to certain oversights (fuel+mileage etc.) not to mention being late for our appointment because of the customer. We understand that this wasn't under the employee's control, but there was no $ penalty for the late customer and no checking of the vehicle before handing it over to us.

Ernesto R O. on

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Very Good service Excellent location, very convenience

NICOLAS J. on

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The truck I have rent got problem's: - low tire pressure - oil change message too Not serious to rent a truc with this type of problem> It s very dangerous for our security!

Ruslan I. on

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When I returned my truck I was accused of trying to trick them. The lady who was the owner of the location gave me a terrible attitude.

marco R. on

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Fernando L. on

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NATALIE K. on

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Personnel at the puck up site were helpful, courteous. There was an issue however with the web site in that initial reservation did not go through to the pick up site and there were duplicate reservations triggered with another location. Fortunately problems were resolved and the overall experience was a good one.

ALICIA G. on

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Great service!!!

JEFFERY T. on

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ELENA C. on

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The lady who took care of us was very helpful, friendly and knowledgeable, so the rental went very smoothly. I would definitely recommend this location to others.

RICARGO U. on

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I had a very bad experience at this location. I would not recommend anyone to go there at all. The customer service there is piss poor!!!