N/A - did an after hours drop off. There was lots of room to park the truck which was helpful, however, parking spaces for truck return could be clearly indicated since we were just left to guess where to leave it.
Erika F
Customer Reviews for RSG Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excelent van very clean and safe to drive.
yisel nIt was bit hard to find any empty parking place.
nirav pThe process was not streamlined. There were a lot of issues and the wait time for assistance was very long. I was happy to have a bigger truck assigned to me at the price of the other to offset the issues. The customer service rep was very helpful, when I finally got help
Sarah BGood place for when you are late or don't have time so it will suit you well
Carlos JConvenient location to drop off the truck after hours.
paula pThere was very little room to park a 15’ truck and the location is in a badly lit and lonely area, not the most friendly for after hours pick up. Also; I had ask upon booking for the truck to be returnable in Burlington and Uhaul did not not deliver….both representative over the phone and pick up location clerk were completely unhelpful in solving this.
LUARA GThe lock box was not easily found. I had to call customer service to get the code and I was told there were two lock boxes and my key was in the lower box. There were not two boxes and the one that was there was not easily found.
Stephen GSelf truck checkout was terrible to use. Had to call customer support to get the truck. Lost 1.5 hours of time to that
Adam MKeep up the good work!
ROMA LKeys were not left at the lockbox. I had to wait an extra hour to get the truck.
Wale Mthe online check in takes longer.tham an im person check in and is not preferrable as it took time out of the moving schedule
glen gWhen I picked up the vehicle it smelled like urine. Opened the windows but the smell was always there. I wanted to return the truck but I was in predicament. And I had no choice but to continue. Don’t think I would rent from u-haul again
John BReservation was for pick up Burlington Walkers and Mainway. We were sent to Hamilton for pick up and truck had less than 1/8 of a tank(almost empty)
Randy HParking should be paved and marked for U-Haul trucks.
Muhammad H