The store manager misreported the out-mileage by 100 miles. As we drove away we recognized the error. We took a photo and immediately called the store owner to make him aware. His immediate reaction was defensive and combative in nature. Furthermore, upon drop off, when we asked questions about the receipt, he abruptly referred us to UHAUL and said that he can’t help us. Even if this is the case, his professionalism was a complete disgrace to the UHAUL brand.
CARMELINA V
Customer Reviews for Rt 8 Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements needed. Friendly and helpful staff...will definitely use Rt 8 Auto Service again for our U-Haul needs! Thanks!
RICHARD HJustin was polite and respectful...good man
DAVID DThey were closed during the drop off process so any answers wouldn’t be representative of my thoughts. Just remember you made put an answer. If shop was closed how do I know if the personnel is helpful??
DENNIS APlease include windshield ice scrapers with rentals in the winter.
JULIE KThe app was not accepting info at pick up or drop off, the chat feature didn’t work and I had to call customer service. Customer service was very helpful and the rental was completed.
Randy KNothing already A1!
MICHAEL MWent above and beyond what was expected!
EDWARD Enot much to improve on the drop off process. It was quick and easy
Ed RReturning the truck via the app was a significant challenge
Kim RJustin provided exceptional service!
Kenneth Wone of the nicest, cleanest locations i have ever been too.
david mConvenient location
Bryan TGreat experience! Highly recommend Rt 8 Auto to rent a truck/trailer + have your personal car inspected and serviced.
DAN IThe guy who checked us out was very friendly.
Daniel CThe employees at this location. That handle the U Haul business, we’re exceptionally helpful. Kept me informed of anything that I needed to know. They were also made me feel comfortable with this rental transaction. I would unequivocally rent from this location should the need arise.
Daniel BThere was a lot of time spent attempting to follow the mobile pick-up instructions and the lockbox was difficult to open.
Rebecca CThe truck I drove had some serious steering issues. The steering was very delayed and very loose. I felt very uncomfortable driving it, and I drive trucks all the time. I would be shocked if I was the first person to comment on that particular tricks steering. I likely will not be using uhaul again unfortunately, and I have used you guys TONS of times… It simply was a dangerous vehicle and not worth the money. Feel free to reach out with a refund.
Matthew OEverything was ready to go, easy check in / check out on Sunday. Thank you Mike Rohm
MICHAEL RCouldn't ask for a better experience. Fast, friendly, and efficient.
FRED HLock boxes did not have the correct keys. Truck assigned did not have requested equipment.
AARON PRt 8 Auto is the best, I won’t go anywhere else!
Joseph DThe guys at rt 8 Auto service are awesome!! I would not deal with anyone else they are always friendly and helpful
laurie wExcellent Service. Friendly staff.”
KARL AGreat service, super friendly staff. Very helpful.
Terrance HToo small and very hard to find at night for drop off
John GBusiness owner was fantastic. The U Haul app would not load and fortunately the repair shops owner was around to check me out. He was friendly and very accommodating. The U Haul app leaves much to be desired.
Jonathon RThe rate going to Oklahoma was overwhelming just for a 6x12 trailer
richard wSuper friendly and no issues.
Stuart CI had absolutely no problem with the vehicle. The only thing that I would recommend is when customers request vehicles for one-way trips and they are of significant distance that you try to locate vehicles that actually have cruise control cuz I drove 1200 mi without a cruise control which made it very difficult
Claude GIt all went very well. No problems at all. I will come back again.
bob sunfortunately road construction made it a challenge to get in and out. but that isn't the location's fault. workers were helpful as they could be and very nice.
todd p24/7 pick up is a hassle, harder than just dealing with a person.
Michael Bpickup 24/7 did not work, mainly the fault of the app, not the location. Truck had very loud exhaust leak that was quite annoying for a 5 hour drive.
Brian HNo improvement needed ! This location was excellent as well as the people.
TIMOTHY JI was able to drop off my truck a day earlier than expected without any problems.
Karen WThe guys were so friendly and helpful made sure my car was fully operational to haul the trailer and were very friendly and professional
laurie w