Overall, it was a very pleasant experience renting our U-Haul from RTS. The location was easy to find, with visible signage posted at the entrance to the lot on Tryon, and the office was nice as well. They had these really comfortable and cool looking chairs in there. When we got the truck, it was the cleanest U-Haul we had ever been in; makes me want to take my own car in for detailing! 5-star experience all around!
GEORGE B
Customer Reviews for RTS Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I mixed up the driveways
April MOne or two more signs of where to go would be helpful. The person managing the trucks was friendly, efficient, and explained everything well! Super easy pick up and drop off
MIRIAM LThey were closed when I dropped off the rental
CLARENCE AN/A
TRESHON CWhen i picked up the vehicle, it had 1/8 tank of gas. I was assured by the operator that I would not be charged if it was not dropped off full. I now have an extra charge and have to go through a bunch of BS to try to get it back.
Charles GWell l rented a car trailer but break system wasn't functioning and i found that after 500 miles away when I picked up the car. And I don't think that was this location fault. It cause me been very late because I had to drive way below speed limit 55 mph. That's why I didn't have a good experience with equipment.
ERSAN TThe location is a bit hidden behind other larger buildings in a big parking lot.
JOHN CThe couple at the RTS and their beautiful dogs are a joy and always very accommodating and prepared when I arrive. They do need an outdoor trash can to clean out the truck when returning, but other than that, the location is excellent! They are the only Uhual dealership that I will ever use. There is never a line, and they make doing business comfortable and most saliently FAST!
SHONTAE IThe truck was leaking arrived to my location soaking wet.
HUMBERTO RExcellent service from general manager
KENIA AVery helpful and professional
SONIA HNothing. You guys were great. 5 stars across the board.
JAMONTE NVery professional and great service thank you
QUINCY SThe service was great!
FELICIA HA very easy process to rent and return the equipment.
MICHAEL BNone
NURY PThey tried to convince me to bring the truck back early so they could rent it to someone else. I hadn’t even finished packing it to move and it was the day that I had just picked the equipment up. Very rude and distasteful. I received two phone calls and a text that’s harassment. I will never rent from them and will make sure to let anyone I know of this.
Shytonia BThere was a dent in the frame and the lady didn’t say anything about it. She was extremely nice.
Jason MThe location is in off the road, so I had pass it, driving a 26' ft and a hitch it wasn't easy turning around. The lady (owner) drove to my rescue assist with turning me a round and I follow her to the location. Job well done 😊
Trecy-Ann RThe app was not working at this location and we needed to walk down the road to get the pictures to upload. Perhaps better internet access at this location is needed.
Glen NWonderful customer service and care. I will use them again. Thanks
Gwen JAll services were excellent and customer service was exceptional. The only suggestion is to have more of each size vehicle available as to offer more options.
Keller POverall great, thanks!
Ray PVery good experience. Very nice people.
Gates MHard to find. Written directions may be helpful to find location. Apple Maps was a couple blocks off. Google maps had location but a little tricky to find correct enterance
Thomas W