Customer Reviews for Ruddys Rental & Party

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Ruddys Rental & Party

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XAI V.
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I have rent with uhaul lots of time and have never been ask a lot of questions. I went to this location had had the worst experience customer service.

DESIREE S.
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Blaine was great both on pickup and return. I appreciated his customer service and willinigness to stay a few minutes late to help me with the trailer return, as I was unsure I would be able to lift the trailer off by myself.

lawrence E.
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Blaine was excellent to work with

Kristina F.
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Staff was completely rude and did not explain anything. I would not recommend this location to anyone unless you want your moving experience to be even more stressful.

Chad D.
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Customer did not leave a comment.

Kim B.
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In stock and ready when i got there. Check in was just as easy and painless a process. Thanks Ruddy's.

matthew C.
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Customer did not leave a comment.

TERESA T.
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This was further away to pickup, then where I reserved in cambridge closer to my needs, cost me more on nonwasted miles to get where I planned to drive less for, I am Greatful to be able to get that $50 bucks credit toward that deal and saved alot on money thanks.

David C.
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Blaine was extremely helpful and great to do business with. Highly recommended, thank you!

Debbie D.
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Everything was great. Blaine was very helpful, considerate and funny! We will definitely use the service again

Matthew S.
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Customer did not leave a comment.

Jeffrey M.
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Waited 90 minutes to complete the rental checkout.

richard S.
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Very simply give the employee Blaine a big compliment for being a U Haul representative that values a customer, and an employee that goes "above and beyond" in dealing with his customers. Blaine is the main reason I would recommend Ruddy's to others.

John P.
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Great Customer Service. Very thorough and helpful.

William P.
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Actually have truck at location reserved at instead of adding fifteen miles on to someone's bill

TAMMY S.
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Helpful. Saved me money!!!!!

Demaris N.
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Customer did not leave a comment.

Bradley W.
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Bob was kind and very helpful.

Juris Z.
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Customer did not leave a comment.

Bradley P.
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Nothing Ruddys rental did an excellent job!!

Matthew A.
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Customer did not leave a comment.

Trevor N.
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Customer did not leave a comment.

Katherine T.
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Customer did not leave a comment.

Ryan F.
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No improvements needed, thank you! :)

Michael V.
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Customer did not leave a comment.

Alex S.
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I was told on Thursday when I picked up the trailer that I had to return it by 4pm on the following Saturday. I returned the trailer at the scheduled location at 7:30 pm on Friday, 20 hours and 30 minutes BEFORE the return by time. I was then charged an extra $31 for an extra day. I will write bad reviews everywhere I can and tell everyone I know to be aware of this scam you call a rental service.

sue S.
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Wiper blades not good and could not get wiper fluid to come out. The day we used the truck needed fluid and blades. There was a misunderstanding regarding fill for gas after the guy apparently was having a bad day and just kept drilling us about what we were told when we picked up van. This was due to gas gauge broken

Nicole A.
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Great service! Highly recommended!!

James S.
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Customer did not leave a comment.

Sarah W.
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Staff was friendly and helped get trailer hooked up. The trailer itself was quite dirty. It wasn't a huge issue for what I was hauling since it was all in bins. I did get a flat tire and that was not a great experience. We ended up waiting over 4 hours from the first phone call about it to having someone there to repair it!!

steven L.
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Instead of being able to come in and pick up my 20' moving Van I spent 4 hours Saturday morning going from place to place Because the Van I reserved didn't come back. I was told by u-haul that there would be a van available in Forest Lake once I got there they said they didn't have one and they sent me backup to my home town of North Branch. Once there they had the Van and for some reason none of my credit cards or debit card would work. I left there and went to the original Ruddy's rental to see if the other Van had come back in and it had not and the only thing they had available was a 10' Van where I ended up using it and having to take multiple trips to do what would have taken one trip in a 20' Van. Now I'm gonna be charged twice the amount that I would have been charged if I had the proper size moving Van

Jerome D.
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Customer did not leave a comment.

colleen marie A.
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Great customer service!

Sara C.
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Blaine, the gentleman working at Ruddy's, went so far above and beyond that I could not recommend him higher. He is an absolutely huge asset to that business and any businesses, such as U-Haul, operating out of Ruddy's. Please ensure that Blaine receives proper and well-earned recognition. Thank you!

Rebecca C.
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Excellent individual who helped us in North Branch

domonic T.
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Customer did not leave a comment.

Greg J.
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Quickly received the dolly and paper work finished in a timely manner.

patrica A.
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Customer did not leave a comment.

Candi B.
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Blaine, the gentleman who helped me, was incredible! He went above and beyond the call of duty to make sure that our needs were met and we were well taken care of. He even saved us an additional $20 of our rental. Great job and thank you so much!

Richard H.
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Customer did not leave a comment.

Missy L.
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The U-Haul was supposed to be returned at noon and available for pick up by me at 1. The truck was not returned until after 2. Which caused us to be 3 hours behind in schedule. The truck was dirty and not cleaned out either.

Greg T.
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It's time to retire the truck I used

Veronica B.
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Customer did not leave a comment.

Steve C.
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Great service

Michael E.
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Customer did not leave a comment.

Kristina E.
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Customer did not leave a comment.

Daniel W.
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Have the online information I submitted carry over for the in store pickup

Jason L.
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Check out process is horrible. I do the pre-check online, yet still have to wait for the clerk to re-enter all the information I provided at the website. 28 minutes it took to get signed in. Ridiculous.

tiffany M.
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Do not do business with Ruddys rental in north branch mn. Staff was slow, unintelligent, rude, dirty and the lady at front desk was a rude bitch!! Made unauthorized chatges to my card as im standing there asking her not to and that I would pay cash to avoid overdraft charges. She looked at me said ok but yet still hit the button to finish the transaction. Cost me $35 extra when I could have just handed her the cash...apparently i didnt move fast enough. She showed no remorse and wouldnt answer the business phone. Did once but once she knew it was me put me on hold till i eventually hung up. Will never go there again!!

Jeremy F.
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Customer did not leave a comment.

thomas S.
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Employee was not the best. Forgot my cc number asked for 2nd I'd. Wouldn't help grind paint on my new hitch. So hands me a file... but couldn't grind off a little paint... tools all over by the way...then I had to buy a new hitch Which had to buy at orileys. Then trailer was frozen to ground. So used my tool to get out. Just wasn't the best place I've dealt with. Dropping off great experience. Lady was pleasant . Was night and day scenario.

eric G.
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Customer did not leave a comment.

Julie L.
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The inside of the drivers cab had smeared mud on the floor, the mirrors on the passenger side were 'frozen' in place so they could not be adjusted - this was not safe at all because you could not see what was behind you when taking a right turn, and a headlight was out.

jeremiah lee E.
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Customer did not leave a comment.

Dick W.
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Good product ... Good service !!!

LINDA B.
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Customer did not leave a comment.

Donald H.
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Customer did not leave a comment.

David lee T.
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Customer did not leave a comment.

Edward R.
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Customer did not leave a comment.

Jordan O.
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Keep her dogs away from equipment. She snapped at me for almost running over her dog that wondered under the trailer while she hooked it up. Also, I was chose a different pickup date initally and was told two days before my scheduled pickup that the pickup location had changed to this place which was 12 miles away from what I had actually chosen, huge incovenience!

ROBERT richard B.
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Customer did not leave a comment.

mark eric M.
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Customer did not leave a comment.

Derek E.
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Customer did not leave a comment.

PATRICK R.
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Customer did not leave a comment.

Jay S.
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Customer did not leave a comment.

Rachel J.
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The lady who helped me didn't say anything to me except "Are you returning" i told her yes and she then left and started unloading the blankets and dolly and then got into the truck to park it and get it ready forthe next person. . I wasnt sure if i needed to stay and sign paperwork or what? I couldn't tell if she was angry? Finally ihollared at her as she was walking back to the office of i need to sign something and she said yes. I signed and asked her if everything looked okay in ther truck and she said yes and that was it! Just not very friendly is all.

April R.
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Nothing against the workers but kinda wish someone was at the location on a sunday when I called to cancel my reservation. I had talked with a worker on the phone the following morning and I didn't like her tone.

Thomas F.
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open 7 day a week

Jerome D.
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Everything went smoothly and trouble free.

James B.
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Great job Rudy's

Thomas C.
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Customer did not leave a comment.

John R.
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Customer did not leave a comment.

Alex R.
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Customer did not leave a comment.

Darin H.
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1. I filled 17 1/2 gallons of gas and filled to the next notch where it was add on the fuel guage when I picked up. I was charged for fuel ($17.00). The gas guage had several(4 or 5 line markers after the 1/2 line marker. I filled it at the 3rd marker line after the 1/2 tank line just as I had upon pick up. I called and asked but was told I had to dispute it. It is my word against the person at this drop off location which I do not trust at all at this point. 2. The drop locations keybox is not in a good position. It is on the fence line where a returned trailer was backed up so close to it, we had trouble finding it. Lucky we searched or we would've had to either return home with the truck or leave it with the keys in or , or call uhaul

ROBERT B.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Andrew l W.
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Customer did not leave a comment.

Mark R.
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Truck needed an oil change.

simon r O.
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Very good

ANTHONY K.
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Customer did not leave a comment.

Michael B.
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Excellent customer service,A+.

Alan R.
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The mirrors were not clean and even though I had checked in on line I still spent a 1/2 hour getting checked out he even had to run my card again.

Taylor W.
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Customer did not leave a comment.

Jim R.
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sales clerk was outstanding and friendly!

PATRICK R.
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Customer did not leave a comment.

Terry S.
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I was disappointed that most the information that I entered on your web page in order to reserve the vehicle was not usable to pick up the the truck. I was also surprised that needed an address of where I was going with the truck. It was a local rental so I may of or may not of been going to any local address where in the local area was really none of your business. All you really needed was my Drivers License, Credit Card and smiling face to rent me the truck. I also thought the counter guy needed a bath, he was really not presentable for an organization that deals with the public.

Matthew K.
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Customer did not leave a comment.

Cheryl B.
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Customer did not leave a comment.

Justin G.
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Customer did not leave a comment.

matthew W.
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The guy working was rude when we picked it up and worse when we returned it. The trailer was full of dirt, leaves, tumbleweed and pieces of glass when we picked it up and he yelled at my husband when we returned it because it was not swept out. When my husband said this is how we got it the guy got all mad and said just don't talk to me. Very rude! Will not return and will leave negative yelp and Google reviews.

Bryan KEITH L.
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Customer did not leave a comment.

Robert M.
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ruddy's has excellent service and good equipment every time i rent there

CYNTHIA A.
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Customer did not leave a comment.

lee S.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Ruth T.
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Customer did not leave a comment.

RUTH HELEN M.
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Customer did not leave a comment.

ROBERT ANTHONY U.
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Nothing

MICHAEL GERARD L.
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Customer did not leave a comment.

kevin E.
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The attended was well over his head with the job he was doing.

No reviews have been submitted for this location.

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