Customer Reviews for Ruddy's Rental & Party
(U-Haul Neighborhood Dealer)

274 reviews

4628 Isanti Trl   North Branch, MN 55056
(1/2 block up from Hwy 95 on Isanti Trail)

(651) 674-5902

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(651) 674-5902

4628 Isanti Trl
North Branch, MN 55056
(1/2 block up from Hwy 95 on Isanti Trail)

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

You took us too far out of our way to pick up the truck. We were moving someone from St. Croix Falls WI.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS E. 
Rating:
4.0

Ruddy's rental did fine but uhaul app overall and customer Service did awful—- took two hours and six forms of id to rent a truck and even then we couldn't leave - a woman called me and was helping me and then hung up on me.. and of course the wait Time to talk to a person afte that was 60 Minutes of standing in the cold and I had it Figured out by then (1 hour and 45 minutes after Arrival) and when they called me bacj so I could express my disappointment, the woman told Me Someone would be getting back to me. That was four days ago.

CRYSTAL B. 
Rating:
5.0

5 stars.

TREGG A. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Mr. Blain excellent customer service.

elliot J. 
Rating:
5.0

Blaine was extremely knowledgeable. He gave good advice and made me fit for the towing job. Thanks, Blaine.

MICHAEL S. 
Rating:
1.0

we made our reservation to pick up a 26" truck for 11 am, got to the place to pick it up and the truck was not there, only to find out that the guy who had the truck wouldnt be back untill 4pm. that day. So they told us to go to milltown wi. which is 2hrs away from us, we said no, then was told to go to pine city which is a hour away from us and 2 hours away from where we where moving. finally they told us to go to North Branch but we would not beable to have the truck for 24 hrs like our reservation was for. So therefore we finally got a truck at 12;30 pm but had to have it back that same night. We were told they would discount our truck to 29.95 witcxh was not done and absolutly no credits were given to this horrible inconvenience . On top of that we were told we were told we could use the furniture pads free of charge but that didnt happen eaither and was charged 50 bucks. this has been a nightmare!!!!!!!

JASON P. 
Rating:
5.0

Blaine was very thorough and helpful.

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

James K. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Blaine was extremely friendly and helpful! He was very thorough and made sure we understood every last thing we were doing!

Heather S. 
Rating:
4.0

Customer did not leave a comment.

GABRIELLE N. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Bonnie K. 
Rating:
5.0

Customer did not leave a comment.

Rod S. 
Rating:
5.0

Very informative, talked a lot about the whole process so that we knew exactly what to expect.

Thomas D. 
Rating:
4.0

My original reservation was at ATV Salvage and they didn't even have a truck. I ended up having to go all the way to the other end of town, it really messed with my schedule ended up being 30 minutes late for everything that day.

Sandra S. 
Rating:
5.0

Excellent service

William A. 
Rating:
1.0

I was ASSURED that I wouldn't be charged for another day, and my rental would be extended as I was an hour late for drop-off due to traffic, for which I called the shop to let them know. I woke up to an extra $100 charged to my card. Also the truck I was given was in terrible condition and I wasn't even sure it would make it back to the shop. I will never rent from this or any Uhaul location again.

Brock S. 
Rating:
5.0

Excellent experience. Friendly and helpful staff

STEVEN C. 
Rating:
5.0

Quick and easy to pick up and drop off a rented trailer. Blaine was very friendly and informative. Will be coming back!

DARRIAN D. 
Rating:
4.0

Let customer know to sign into account if dropping off truck after hours. We locked the truck put keys in orange box and then realized we had to take a photo of mileage, clean truck, etc

Brian L. 
Rating:
4.0

Real down to earth manager. Thanked me and made me feel right at home.

LOWELL D. 
Rating:
5.0

Customer did not leave a comment.

KURT T. 
Rating:
5.0

I appreciated that Blaine took the time to explain everything in detail about pricing and there were no surprise costs.

Jessica B. 
Rating:
5.0

Friendly and helpful people at this location.

ELIZABETH D. 
Rating:
5.0

Blaine at Ruddy's Rental was extremely helpful. He went above and beyond to help us out on a subzero Minnesota day. Making sure the truck was warmed up, equipment clean and ready to go.

Mike S. 
Rating:
5.0

Thank You! It was very convenient for us to have a vehicle available at this location.

Arden J. 
Rating:
5.0

Great people and great equipment!

Justin F. 
Rating:
5.0

Customer did not leave a comment.

Summer B. 
Rating:
5.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Blaine was very helpful, knew what he was doing and help setup and finish. Thank you Blaine and uhaul

Timothy T. 
Rating:
5.0

Blaine was excellent to work with

Larry S. 
Rating:
4.0

Customer did not leave a comment.

william J. 
Rating:
2.0

I have rent with uhaul lots of time and have never been ask a lot of questions. I went to this location had had the worst experience customer service.

XAI V. 
Rating:
5.0

Blaine was great both on pickup and return. I appreciated his customer service and willinigness to stay a few minutes late to help me with the trailer return, as I was unsure I would be able to lift the trailer off by myself.

DESIREE S. 
Rating:
5.0

Blaine was excellent to work with

lawrence E. 
Rating:
1.0

Staff was completely rude and did not explain anything. I would not recommend this location to anyone unless you want your moving experience to be even more stressful.

Kristina F. 
Rating:
5.0

Customer did not leave a comment.

Chad D. 
Rating:
5.0

In stock and ready when i got there. Check in was just as easy and painless a process. Thanks Ruddy's.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

matthew C. 
Rating:
5.0

This was further away to pickup, then where I reserved in cambridge closer to my needs, cost me more on nonwasted miles to get where I planned to drive less for, I am Greatful to be able to get that $50 bucks credit toward that deal and saved alot on money thanks.

TERESA T. 
Rating:
5.0

Blaine was extremely helpful and great to do business with. Highly recommended, thank you!

David C. 
Rating:
5.0

Everything was great. Blaine was very helpful, considerate and funny! We will definitely use the service again

Debbie D. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
2.0

Waited 90 minutes to complete the rental checkout.

Jeffrey M. 
Rating:
5.0

Very simply give the employee Blaine a big compliment for being a U Haul representative that values a customer, and an employee that goes "above and beyond" in dealing with his customers. Blaine is the main reason I would recommend Ruddy's to others.

richard S. 
Rating:
5.0

Great Customer Service. Very thorough and helpful.

John P. 
Rating:
4.0

Actually have truck at location reserved at instead of adding fifteen miles on to someone's bill

William P. 
Rating:
5.0

Helpful. Saved me money!!!!!

TAMMY S. 
Rating:
5.0

Customer did not leave a comment.

Demaris N. 
Rating:
5.0

Bob was kind and very helpful.

Bradley W. 
Rating:
5.0

Customer did not leave a comment.

Juris Z. 
Rating:
5.0

Nothing Ruddys rental did an excellent job!!

Bradley P. 
Rating:
4.0

Customer did not leave a comment.

Matthew A. 
Rating:
4.0

Customer did not leave a comment.

Trevor N. 
Rating:
5.0

Customer did not leave a comment.

Katherine T. 
Rating:
5.0

No improvements needed, thank you! :)

Ryan F. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
1.0

I was told on Thursday when I picked up the trailer that I had to return it by 4pm on the following Saturday. I returned the trailer at the scheduled location at 7:30 pm on Friday, 20 hours and 30 minutes BEFORE the return by time. I was then charged an extra $31 for an extra day. I will write bad reviews everywhere I can and tell everyone I know to be aware of this scam you call a rental service.

Alex S. 
Rating:
3.0

Wiper blades not good and could not get wiper fluid to come out. The day we used the truck needed fluid and blades. There was a misunderstanding regarding fill for gas after the guy apparently was having a bad day and just kept drilling us about what we were told when we picked up van. This was due to gas gauge broken

sue S. 
Rating:
5.0

Great service! Highly recommended!!

Nicole A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
4.0

Staff was friendly and helped get trailer hooked up. The trailer itself was quite dirty. It wasn't a huge issue for what I was hauling since it was all in bins. I did get a flat tire and that was not a great experience. We ended up waiting over 4 hours from the first phone call about it to having someone there to repair it!!

Sarah W. 
Rating:
1.0

Instead of being able to come in and pick up my 20' moving Van I spent 4 hours Saturday morning going from place to place Because the Van I reserved didn't come back. I was told by u-haul that there would be a van available in Forest Lake once I got there they said they didn't have one and they sent me backup to my home town of North Branch. Once there they had the Van and for some reason none of my credit cards or debit card would work. I left there and went to the original Ruddy's rental to see if the other Van had come back in and it had not and the only thing they had available was a 10' Van where I ended up using it and having to take multiple trips to do what would have taken one trip in a 20' Van. Now I'm gonna be charged twice the amount that I would have been charged if I had the proper size moving Van

steven L. 
Rating:
4.0

Customer did not leave a comment.

Jerome D. 
Rating:
5.0

Great customer service!

colleen marie A. 
Rating:
5.0

Blaine, the gentleman working at Ruddy's, went so far above and beyond that I could not recommend him higher. He is an absolutely huge asset to that business and any businesses, such as U-Haul, operating out of Ruddy's. Please ensure that Blaine receives proper and well-earned recognition. Thank you!

Sara C. 
Rating:
5.0

Excellent individual who helped us in North Branch

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

domonic T. 
Rating:
5.0

Quickly received the dolly and paper work finished in a timely manner.

Greg J. 
Rating:
5.0

Customer did not leave a comment.

patrica A. 
Rating:
5.0

Blaine, the gentleman who helped me, was incredible! He went above and beyond the call of duty to make sure that our needs were met and we were well taken care of. He even saved us an additional $20 of our rental. Great job and thank you so much!

Candi B. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
1.0

The U-Haul was supposed to be returned at noon and available for pick up by me at 1. The truck was not returned until after 2. Which caused us to be 3 hours behind in schedule. The truck was dirty and not cleaned out either.

Missy L. 
Rating:
5.0

It's time to retire the truck I used

Greg T. 
Rating:
5.0

Customer did not leave a comment.

Veronica B. 
Rating:
5.0

Great service

Steve C. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Kristina E. 
Rating:
4.0

Have the online information I submitted carry over for the in store pickup

Daniel W. 
Rating:
3.0

Check out process is horrible. I do the pre-check online, yet still have to wait for the clerk to re-enter all the information I provided at the website. 28 minutes it took to get signed in. Ridiculous.

Jason L. 
Rating:
1.0

Do not do business with Ruddys rental in north branch mn. Staff was slow, unintelligent, rude, dirty and the lady at front desk was a rude bitch!! Made unauthorized chatges to my card as im standing there asking her not to and that I would pay cash to avoid overdraft charges. She looked at me said ok but yet still hit the button to finish the transaction. Cost me $35 extra when I could have just handed her the cash...apparently i didnt move fast enough. She showed no remorse and wouldnt answer the business phone. Did once but once she knew it was me put me on hold till i eventually hung up. Will never go there again!!

tiffany M. 
Rating:
4.0

Customer did not leave a comment.

Jeremy F. 
Rating:
2.0

Employee was not the best. Forgot my cc number asked for 2nd I'd. Wouldn't help grind paint on my new hitch. So hands me a file... but couldn't grind off a little paint... tools all over by the way...then I had to buy a new hitch Which had to buy at orileys. Then trailer was frozen to ground. So used my tool to get out. Just wasn't the best place I've dealt with. Dropping off great experience. Lady was pleasant . Was night and day scenario.

thomas S. 
Rating:
5.0

Customer did not leave a comment.

eric G. 
Rating:
3.0

The inside of the drivers cab had smeared mud on the floor, the mirrors on the passenger side were 'frozen' in place so they could not be adjusted - this was not safe at all because you could not see what was behind you when taking a right turn, and a headlight was out.

Julie L. 
Rating:
4.0

Customer did not leave a comment.

jeremiah lee E. 
Rating:
5.0

Good product ... Good service !!!

Dick W. 
Rating:
5.0

Customer did not leave a comment.

LINDA B. 
Rating:
4.0

Customer did not leave a comment.

Donald H. 
Rating:
3.0

Customer did not leave a comment.

David lee T. 
Rating:
4.0

Customer did not leave a comment.

Edward R. 
Rating:
3.0

Keep her dogs away from equipment. She snapped at me for almost running over her dog that wondered under the trailer while she hooked it up. Also, I was chose a different pickup date initally and was told two days before my scheduled pickup that the pickup location had changed to this place which was 12 miles away from what I had actually chosen, huge incovenience!

Jordan O. 
Rating:
3.0

Customer did not leave a comment.

ROBERT richard B. 
Rating:
5.0

Customer did not leave a comment.

mark eric M. 
Rating:
3.0

Customer did not leave a comment.

Derek E. 
Rating:
3.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
No reviews have been submitted for this location.

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