Customer Reviews for Run Cong Liang
(U-Haul Neighborhood Dealer)

Rating:

3.0

No comments

Rating:

5.0

Excellent service

Rating:

5.0

I didnt reserve and i was able to get a van very fast and the person that rented the van to me was very Nice, great costumer service

Rating:

5.0

bon service

Rating:

4.0

Very good service.

Rating:

1.0

Mr. Run Cong Liang was very rude when I complained to him because he had charged me $10 more for fuel. I was showing him the photo of how I had left the meter and at that moment he raised his voice and hit my hand. Everything is recorded on his camera at his place.

Rating:

3.0

I like the service overall. Customer care and point of pickup service. Thanks

Rating:

5.0

All the service was profesional and good

Rating:

5.0

The starter was defect and the box wash dirty

Rating:

1.0

Owner is rude, talks a mile a minute and has very poor listening skills.

Rating:

4.0

Dans l’ensemble, tout était pratique et accessible, le processus de location s’est bien déroulé. Cependant, le lave-glace du côté du conducteur ne fonctionnait pas, ce qui a rendu la conduite plus difficile et moins sécuritaire, surtout dans certaines conditions. Merci de prendre en compte ce point pour l’entretien des véhicules.

Rating:

1.0

Difficulté à rejoindre quelqu'un au téléphone. Tombé finalement sur un représentant. Une fois sur place, on ne trouvais pas ma réservation. On l'a trouve finalement, mais elle n'est pas bonne. J'ai payé plus cher que prévu. Très insatisfait. On m'avait prévenu que cette compagnie était mauvaise, mais j'ai voulu le constater pas moi-même. Disons que j'ai été servi.

Rating:

1.0

Ils m'ont contacté à midi pour me dire qu'ils n'avaient pas de diable, j'ai du contacter le service client, attendre sur la ligne, me faire dire qu'il n'y avait aucun diable sur la Rive-Sud de Montréal. Ils m'en ont réservé un sur la rue Notre-Dame Est, dans le trafic de Montréal ou je devais y aller avant 17h (avant la fermeture) et tout ça, sans me le créditer, je devais payer pour..... la journée ou j'allais déménager quand j'ai réservé mon camion un mois à l'avance, assez ordniaire. Il me semble que de m'avertir quelques jours avant n'aurait pas été difficile. Finalement j'ai dû en louer un chez Simplex parce que je n'avais pas le temps d'aller à Montréal et retourner à Brossard avant 17h pour récupérer mon camion. Je n'étais vraiment pas contente.

Rating:

5.0

Very fast and easy process. I recommend this location.

Rating:

5.0

En français sa aurait été mieux votre sondage merci

Rating:

1.0

The online drop off process was terrible. It did not even work. I had to reach out to Uhaul truck 24/7 service to avoid getting charged extra fees. The pick up was bad too. The app kept bugging. Very bad experience!

Rating:

5.0

tres bon services

Rating:

5.0

La prise du camion par internet était très compliquée et le site était seulement en anglais.

Rating:

3.0

Agent hautain et désagréable. Parle mal, limite vous crie dessus.

Rating:

1.0

2 rental offices could not find my car, no discount no excuses. Location was changed at the last minute.

Rating:

1.0

Wasn’t sure how to complete the reservation. Seemed confused. Couldn’t find the other location to put on the contract. We had to put the trailer ourselves since he kept looking at his phone instead of helping. Couldn’t change my credit card number. I wanted to put the charges on my business card, but they didn’t know how to change it.

Rating:

5.0

there was something clear spilled on the floor of the cargo box. we set a cloth bag with clothing in it down and 3 items are now stained/ruined.

Rating:

1.0

Problème with change price

Rating:

1.0

Apparently a cat had peed in this truck and the smell was horrible Now most of my things smell I have photos This truck needed to be mopped before pick up and apparently it wasn’t

Rating:

5.0

Personnel très sympathique Très bon service Merci! En passant, le site web de uhaul ne fonctionne pas pour les évaluations en français… pas très respectueux pour les clients francophones.

Rating:

1.0

J’ai fait une location dans la ville pour 4 h qui m’a coûté 300 $ c’est incroyable

Rating:

5.0

I do not have anything negative to say about this location. Picking up & drop off went very smoothly

Rating:

4.0

The overall was great. Just a bit complicated once i arrived on site. Wasn't able to use the app, i had to log on the website. Many steps (picture, call to a friend) that can be done before according to me. Could saves a bit of time. Took me 30 mins before being able to go with the truck.

Rating:

2.0

The truck was empty and the alarm to put gas was on I had to fill up in order to be able to drive and play with $ of gas to be able to return the truck back to it empty level why don’t keep all the tank full and request the client to drop out with a full tank and a gas receipt

Rating:

3.0

le camion étais très sale autant dans la boîte qu au niveau du volant et de l habitacle

Rating:

4.0

Clerk does not speak/understand English. 3 pickup trucks of different sizes were available, no need to call in advance to reserve. Easy access location. Can leave your own car parked there.

Rating:

5.0

The invoice was only in French and I couldn't choose the English version! The app still needs a lot of improvement

Rating:

5.0

Good rental. no problem.

Rating:

2.0

Explanations were not clear… The place is not well organized… I received several emails without proper explanation…

Rating:

2.0

To complicited to use the système. To many question to do outside. Too long to take the truck

Rating:

5.0

The desk person was very polite and helpful

Rating:

4.0

Very easy and efficient rental process. The truck worked well. I expected it to be more clean that the way I found it ...

Rating:

5.0

Everything was great.

Rating:

5.0

J’ai eu mon reçu seulement 12h plus tard, donc je n’étais pas sur si le dépôt c’était bien passé. Une confirmation intermédiaire avant le reçu serait apprécier lorsqu’on ne fait pas le dépôt mobile

Rating:

5.0

All good :)

Rating:

1.0

I wait 90 min to have my truck. I ring the bell, knock at the dorr many times, nobody. I send texto....finally it's a woman online who help me. My online profile was not activate....At the end, the owner of the place arrived and said to me that he was at is office for 2 hours. (didn't watch the cameras????) I told him to check his doorbell....It was an nightmare....no excuse,nothing at all. He also reproch me to not anwering the phone. He called after 90 minutes and I was finish on the phone with the woman . really, it was an horrible experience.

Rating:

3.0

I didn’t receive information about how to return the truck, and I just let the keys in the box and then I go, after that I realized I need to took some photos so I came back and I tried to take the better photos I can, so in general the truck ok but the information at the counter really poor.

Rating:

3.0

It was ok. Not wow service. Be ready to know your stuff in advance. Clerk in this place doesn’t explain things properly.

Rating:

5.0

Better explain pick up process when using app for remote pick up

Rating:

2.0

On voit même pas c’est où et on comprend pas du tout le monsieur quand il parle

Rating:

4.0

Follow the good services and courteous with the clients

Rating:

5.0

Fix the right mirror.

Rating:

1.0

Car was stuck in the snow at the location place, took 35minutes to get it out