Customer Reviews for Russells Corner
(U-Haul Neighborhood Dealer)

Rating:

3.0

The individual who served us struggled with the reservation but eventually got us on our way.

Rating:

3.0

The advertising on the trucks is misleading It says 19.95 for a day and our price was over $140.00 for 4 hours.

Rating:

4.0

Easy and friendly location

Rating:

1.0

I was told the day before that the truck would be FULL, (fuel). When I arrived the fuel was at HALF. I had mentioned prior that I was taking the truck out of town. So now I had to put gas into it before leaving and figuring I would need to put more fuel in the truck once I got back. One fill up would have been preferred. Also, there was a message on the dash to put air in the right tower with the hazard light displayed. That eventually went away but an new message popped up that the Tire Air Monitoring System needs to be serviced. There was also a big dent in the hood that was not mentioned when I picked up the rental. I pointed it out when I returned the rental and thank goodness after a phone call to the manager that the dent was there prior to the renting. I felt like I was going to be on the "hook" for the damage. These kind of things HAVE to be pointed out to the renter of the veichle prior to taking the truck off the property. Also didn't appreciate the multiple attempts to try and take a picturre of the mileage and fuel gauge in such a tight space and the blinking of the LED light through a camera phone. I just wish the attendant could take two minutes to look at the mileage and fuel and just write it down. Simple. I don't recommend renting from this location.

Rating:

3.0

I don't think the app is that good. Would recommend just doing the pick up in person

Rating:

5.0

I absolutely was happy with the service

Rating:

5.0

Nothing to improve ,very friendly and competent Steffens,she was very informative and explained everything well

Rating:

4.0

Quick and easy. Truck was clean and ready to go

Rating:

1.0

make sure the trucks are serviced regularly our truck had know lights and we were told to drive it anyway we had to go to a friend who fixed it so we could finish our move we didn’t even get a discount !!

Rating:

5.0

Owner and nisarg were very helpful. All the processing was done in the shortest span of time. Easy to get and go. Vehicle was very clean and comfortable. Would always go to russel corner for U haul service. Thank you.

Rating:

5.0

More clarity on how to check fuel gauge before returning the vehicle

Rating:

3.0

Confusing start at pick up even though we stopped by the day before to make sure everything was in order.

Rating:

5.0

Proprietor was very friendly and helpful

Rating:

5.0

I had my knee problem and couldn't get into the cab. The gentleman provided me the cube crate which helped me to get into the cab. Also, he told me to keep it with me during the rental period. Very accommodative and nice people to deal with. One of the best locations in cental Sarnia.

Rating:

1.0

We were given a truck that was dirty and the light in truck did not work and when I went and told them the lights didn’t work they told me to drive it anyways . We had to have a friend fix the lights so we could finish our move it was the worst day ever and very illegal. I would like a refund for having to go though this experience

Rating:

5.0

Wasn’t the location most suitable to original requested location and truck size was changed therefore using more fuel added cost . Maybe trucks and requested size could be shuttled over to requested location

Rating:

5.0

Customer service cannot be anymore perfect and professional. Will never rent anywhere else again but only this location!!!

Rating:

5.0

Great convenient location and nice people to deal with.

Rating:

5.0

Hello I got an issue I took the U haul and by mistake I filled extra gas in U haul and when ai returned it I said can you reduce my price of rent or milege chharges but they totally refused it.

Rating:

3.0

The shop is a little cluttered. The van cab was clean enough but the van space in back could have been swept and wiped down. Lucky for me my mattress was still in the original plastic wrap, otherwise ....

Rating:

3.0

The back deck was filthy

Rating:

5.0

No need for any improvement,they were efficient and friendly,and so handy,great location in the south of sarnia

Rating:

3.0

My son returned the truck after filling it to the same level as I received it but the agent there charged my credit card $51.38 for gas. He said it was not at the same level

Rating:

2.0

The attendant had me move other trucks in order to get mine and I had to de-ice the windows to do so. The rear door was not secured and the ramp slid out on the road. I was asked to pick the truck up from here but I had to go to another uhaul place to pick up the moving materials.

Rating:

3.0

Your call centre hired shape shifters to move my stuff. When those men closed the back door of the truck they didn't do it properly and the door bounced up and some of my belongings fell out on the road. Also they didn't bring any equipment for moving not even a screw driver. They tried to talk me out of taking all my stuff even though there was room to spare when it was all loaded Also the men at the rental office really struggled to get my receipts to print delaying me from leaving both times.

Rating:

5.0

......keep up the good work!

Rating:

3.0

In a very busy convenience store with only one staff member so it was hard to drop it off quickly.

Rating:

5.0

They are doing an excellent service

Rating:

3.0

the renting requirements are information needed...too much...4 contact numbers...and names...sdeems excessive....

Rating:

3.0

Over charged me

Rating:

5.0

Excellent Experience!

Rating:

5.0

You are doing the best in Sarnia. Do not change a thing

Rating:

1.0

I find rate here is higher and employee was rude.

Rating:

5.0

All good, the vendor was a really nice, professional guy.

Rating:

3.0

Don't overcharge. They charged me 30 dollars for insurance. It's 15 dollars.

Rating:

1.0

They overcharged me.

Rating:

5.0

Great location with nice people and courteous service.

Rating:

2.0

After the crack heads left, things were fine. Again, uhaul changed my drop off location from Russel street in Sarnia to a location in Michigan. Michigan is in a different country. I spent over 1 hour on the phone with three diffent people to fix this . This was my worst experience ever with uhaul. I almost expect a refund!!

Rating:

5.0

I was treated well

Rating:

5.0

Very convenient location and flexible hours. Best people to deal with. Very co-operative and they understand your need for U-Haul. Definitely recommend.

Rating:

5.0

Operated by Russels Variety. They're amazingly friendly and customer service oriented.

Rating:

5.0

We were sent to a very busy convenience store depot from a very quiet main uhaul depot. Kudos to the lone clerk who dealt with us while juggling a ton of other store customers. Would be nice if they took the 5 mins to go get a truck to complete.our booking at the requested pick up location rather than making us travel farther to a less equipped uhaul rep. The location we were sent to were awesome to us.

Rating:

5.0

Miles to kilometres conversation should be an integral part of your contract, failure to have this Confuses operators, clients, and can lead to overcharges to the clients.

Rating:

5.0

💗💗💗💗💗💗💗

Rating:

3.0

We picked up a dirty truck. Chips between the seats after we had left. We didn’t have a vacuum and swept out everything we could teach but still got charged $25.00. That is why we will stick to the Camalachie pick up Point we chose in the first place or nothing. Uhaul changed the location the day before so we didn’t have a choice.

Rating:

5.0

Nothing !!!!! Excellent Rating !!!@

Rating:

2.0

If a customer orders an appliance dolly, make sure it's in the truck.

Rating:

5.0

It was very good service.

Rating:

4.0

The initial price of $30 is deceiving. I ended up paying $120 with insurance and gas and mileage.

Rating:

5.0

Nothing you guys are awesome

Rating:

5.0

The location itself was excellent. The fact that uhaul sent us 100 km away for a pick up at a very different time then requested is not acceptable considering reservation was completed months in advance.

Rating:

3.0

I booked a different location for the pick up. This location was almost an hour away, costing me 2 hours of my time and gas, two ways for the car that drove me there and the gas for the truck. Very upsetting. If you don't have a truck available at the requested location don't let someone book from there and then tall them 12 hrs before the scheduled pick up time that they have to drive an hour away to pick it up

Rating:

2.0

The uhaul had a half tank of gas, had not had the cab interior cleaned, the storage space was dusty, and the overhead door was very hard to open.

Rating:

3.0

I think it should be standard practice during these covid times the the equipment be sanitized before each customer

Rating:

5.0

Very good service and very easy to access from my house.