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JAMES L
Customer Reviews for Russells Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy and friendly location
ROBERT AI was told the day before that the truck would be FULL, (fuel). When I arrived the fuel was at HALF. I had mentioned prior that I was taking the truck out of town. So now I had to put gas into it before leaving and figuring I would need to put more fuel in the truck once I got back. One fill up would have been preferred. Also, there was a message on the dash to put air in the right tower with the hazard light displayed. That eventually went away but an new message popped up that the Tire Air Monitoring System needs to be serviced. There was also a big dent in the hood that was not mentioned when I picked up the rental. I pointed it out when I returned the rental and thank goodness after a phone call to the manager that the dent was there prior to the renting. I felt like I was going to be on the "hook" for the damage. These kind of things HAVE to be pointed out to the renter of the veichle prior to taking the truck off the property. Also didn't appreciate the multiple attempts to try and take a picturre of the mileage and fuel gauge in such a tight space and the blinking of the LED light through a camera phone. I just wish the attendant could take two minutes to look at the mileage and fuel and just write it down. Simple. I don't recommend renting from this location.
WILLIAM RI don't think the app is that good. Would recommend just doing the pick up in person
Connor OI absolutely was happy with the service
TRACEY DNothing to improve ,very friendly and competent Steffens,she was very informative and explained everything well
CATHERINE SQuick and easy. Truck was clean and ready to go
NICHOLAS Kmake sure the trucks are serviced regularly our truck had know lights and we were told to drive it anyway we had to go to a friend who fixed it so we could finish our move we didn’t even get a discount !!
Andrew GOwner and nisarg were very helpful. All the processing was done in the shortest span of time. Easy to get and go. Vehicle was very clean and comfortable. Would always go to russel corner for U haul service. Thank you.
RAJ AMore clarity on how to check fuel gauge before returning the vehicle
Rishabh KConfusing start at pick up even though we stopped by the day before to make sure everything was in order.
SARA CProprietor was very friendly and helpful
Douglas HI had my knee problem and couldn't get into the cab. The gentleman provided me the cube crate which helped me to get into the cab. Also, he told me to keep it with me during the rental period. Very accommodative and nice people to deal with. One of the best locations in cental Sarnia.
LINDA OWe were given a truck that was dirty and the light in truck did not work and when I went and told them the lights didn’t work they told me to drive it anyways . We had to have a friend fix the lights so we could finish our move it was the worst day ever and very illegal. I would like a refund for having to go though this experience
Andrew GWasn’t the location most suitable to original requested location and truck size was changed therefore using more fuel added cost . Maybe trucks and requested size could be shuttled over to requested location
Tim HCustomer service cannot be anymore perfect and professional. Will never rent anywhere else again but only this location!!!
Arth PGreat convenient location and nice people to deal with.
PATRICK MHello I got an issue I took the U haul and by mistake I filled extra gas in U haul and when ai returned it I said can you reduce my price of rent or milege chharges but they totally refused it.
anmol sThe shop is a little cluttered. The van cab was clean enough but the van space in back could have been swept and wiped down. Lucky for me my mattress was still in the original plastic wrap, otherwise ....
dante cThe back deck was filthy
dante cNo need for any improvement,they were efficient and friendly,and so handy,great location in the south of sarnia
CATHY SMy son returned the truck after filling it to the same level as I received it but the agent there charged my credit card $51.38 for gas. He said it was not at the same level
Loretta BThe attendant had me move other trucks in order to get mine and I had to de-ice the windows to do so. The rear door was not secured and the ramp slid out on the road. I was asked to pick the truck up from here but I had to go to another uhaul place to pick up the moving materials.
Harry NYour call centre hired shape shifters to move my stuff. When those men closed the back door of the truck they didn't do it properly and the door bounced up and some of my belongings fell out on the road. Also they didn't bring any equipment for moving not even a screw driver. They tried to talk me out of taking all my stuff even though there was room to spare when it was all loaded Also the men at the rental office really struggled to get my receipts to print delaying me from leaving both times.
vicki f......keep up the good work!
DEBBIE CIn a very busy convenience store with only one staff member so it was hard to drop it off quickly.
Benjamin ZThey are doing an excellent service
CLAUDETTE bthe renting requirements are information needed...too much...4 contact numbers...and names...sdeems excessive....
Ann GOver charged me
Brian DExcellent Experience!
DAVID NYou are doing the best in Sarnia. Do not change a thing
Larry hI find rate here is higher and employee was rude.
Prajwal SAll good, the vendor was a really nice, professional guy.
Terrance MDon't overcharge. They charged me 30 dollars for insurance. It's 15 dollars.
elizabeth wThey overcharged me.
Jose DGreat location with nice people and courteous service.
Pramesh PAfter the crack heads left, things were fine. Again, uhaul changed my drop off location from Russel street in Sarnia to a location in Michigan. Michigan is in a different country. I spent over 1 hour on the phone with three diffent people to fix this . This was my worst experience ever with uhaul. I almost expect a refund!!
GERALD LI was treated well
Arth PVery convenient location and flexible hours. Best people to deal with. Very co-operative and they understand your need for U-Haul. Definitely recommend.
DAVID COperated by Russels Variety. They're amazingly friendly and customer service oriented.
Brian GWe were sent to a very busy convenience store depot from a very quiet main uhaul depot. Kudos to the lone clerk who dealt with us while juggling a ton of other store customers. Would be nice if they took the 5 mins to go get a truck to complete.our booking at the requested pick up location rather than making us travel farther to a less equipped uhaul rep. The location we were sent to were awesome to us.
Caitlyn mMiles to kilometres conversation should be an integral part of your contract, failure to have this Confuses operators, clients, and can lead to overcharges to the clients.
Alfonso M💗💗💗💗💗💗💗
barbara gWe picked up a dirty truck. Chips between the seats after we had left. We didn’t have a vacuum and swept out everything we could teach but still got charged $25.00. That is why we will stick to the Camalachie pick up Point we chose in the first place or nothing. Uhaul changed the location the day before so we didn’t have a choice.
Keith TNothing !!!!! Excellent Rating !!!@
ADRIAN WIf a customer orders an appliance dolly, make sure it's in the truck.
Bryant WIt was very good service.
VIPUL PThe initial price of $30 is deceiving. I ended up paying $120 with insurance and gas and mileage.
Michelle BNothing you guys are awesome
JIM TThe location itself was excellent. The fact that uhaul sent us 100 km away for a pick up at a very different time then requested is not acceptable considering reservation was completed months in advance.
Scott MI booked a different location for the pick up. This location was almost an hour away, costing me 2 hours of my time and gas, two ways for the car that drove me there and the gas for the truck. Very upsetting. If you don't have a truck available at the requested location don't let someone book from there and then tall them 12 hrs before the scheduled pick up time that they have to drive an hour away to pick it up
Christine CThe uhaul had a half tank of gas, had not had the cab interior cleaned, the storage space was dusty, and the overhead door was very hard to open.
Lauren HI think it should be standard practice during these covid times the the equipment be sanitized before each customer
Louise HVery good service and very easy to access from my house.
victor mStore didn't follow the public health guidance. No masks
Steven CNothing it was easy and efficient. The staff was very knowledgeable they made the experience run vey smoothly.
CARRIE M