Customer Reviews for Russells Corner
(U-Haul Neighborhood Dealer)

239 reviews

168 Russell St N   Sarnia, ON N7T6R3

(519) 541-9081

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat: 8 am - 10 pm
  • Sun: 9 am - 9 pm

Services at this Location:

Contact Us

(519) 541-9081

168 Russell St N
Sarnia, ON N7T6R3

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 10 pm
  • Sat: 8 am - 10 pm
  • Sun: 9 am - 9 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tony K. 
Rating:
5.0

Customer did not leave a comment.

PAMELAJANE C. 
Rating:
3.0

Employee didn't seem to know what he was doing when I returned the truck. And I was charged a $20 service fee for returning the truck “after hours” even though an employee was there and I was told I could return the truck anytime before the next day

DEVIN S. 
Rating:
2.0

The uhaul was filthy. We had picked it up the night before and only noticed how dirty it was when we were leaving . The cup holders had food stuck to them. There was garbage in the back.There was old receipts from previous I people. I will.not rent again. The guy at the store also broke protocol not wearing a mask. For the price we were charged we had expected more from uhaul especially during covid.

Barbara H. 
Rating:
2.0

Both on pick up and return cashier stopped assisting me to help store patrons. On return he did it twice! I filled out all information online to save time at pick up but had had to provide all the same information when I attended to get the keys

Suzanne M. 
Rating:
4.0

Customer did not leave a comment.

KWAN HEE K. 
Rating:
3.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
3.0

Customer did not leave a comment.

NATASHACHRISTINA D. 
Rating:
1.0

Found staff to be hard to deal with could not find the information when I arrived to pick up. Application was filled out the info on line except for uploading the drivers licence all the work was done but gentleman at pick up seemed confused and not customer friendly. Drop off rep was great.

ROBERT W. 
Rating:
3.0

Easy to find location, well lit - returned after hours and used the U-Haul site to check in.

David M. 
Rating:
4.0

Customer did not leave a comment.

Abhi G. 
Rating:
5.0

Everything is good appreciated

HARPREET S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Excellent service from friendly people. Highly recommended!

JAMES K. 
Rating:
5.0

Very convenient location and great accommodating people. Also carrying supplies which is handy. Will refer to the friends for moving needs.

PRAMESHM P. 
Rating:
5.0

Thank you so much for your excellent effort and fair and professional service. You're the best!

CORNELLA C. 
Rating:
3.0

The truck share could not locate my location, despite ensuring my phone was sharing its location. It was a very frustrating experience and caused a 45 minute delay in retrieving the vehicle.

JAMIELEE D. 
Rating:
1.0

I rented a van for one day on feb 27 and drives for 15 Kilometres and they charged me for 101.44. uhaul advertised that it would be 20 dollars for one day and plus the kilometre drive. I called the customer service and their response was that they couldn't do anything about it. If I rented from local business it would cost me less than 30 dollars. uhaul is absolutely ripped off.

JACOB J. 
Rating:
3.0

Learn the systems, i paid online and when i arrived i still waited almost 2hrs because it was requesting a deposit even after payment was made then on top of that when i returned the truck they charged me for a extra day because when the dispatched my truck they dispatched it for my arrival time at the pick up location so i lost the 2 hrs i was at the store waiting when the location told me to have truck returned by 9pm the next day but still charged me another full day and refused to give me back my full deposit when he assured me the full deposit would be returned. Then the owner told me to meet him the next day to discuss this in person and the owner avoided me for 3 days.

Tim W. 
Rating:
5.0

I was concerned about the timing of checkout process and missing my deadline - perhaps include a note about needing 5 minutes for check-in/check-out.

Daniel F. 
Rating:
5.0

Nothing, very helpful.

even D. 
Rating:
5.0

Best location Downtown Sarnia.

victor M. 
Rating:
5.0

Not at this time

CLEVEM S. 
Rating:
3.0

Customer did not leave a comment.

VIRGINIAE N. 
Rating:
5.0

Customer did not leave a comment.

Melissa W. 
Rating:
5.0

Customer did not leave a comment.

Arth P. 
Rating:
5.0

Customer did not leave a comment.

Kelly L. 
Rating:
1.0

I went in to rent a vehicle expecting to pay 1995 and never said anything about any mileage I was under the impression when you had it in town with 1995 if you're only having it for three hours which I had it for only 3 hours the first one I had had oil all over it I couldn't put anything into it I had to clean it out and then realize that the oil was on the floor was unable to put my stuff in that van so I took it back they were supposed to give me some sort of a discount on the next one which I never received

Tracey M. 
Rating:
3.0

Would like to see pricing for a daily use. Like 8 am to 8pm.

mary P. 
Rating:
3.0

Customer did not leave a comment.

Becky K. 
Rating:
3.0

Take the dolly and blanket bag out of the back to allow more space to move around and put things! Also the air conditioning was not working all the time

Wayne D. 
Rating:
5.0

Super convenient!

Susan M. 
Rating:
4.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Nothing

mark E. 
Rating:
2.0

I was given a very different price online then when I went in to get the truck. I was trying to do it contactless but online website wouldn't work when I got there. Took longer then I expected and cost more. Kind of a bad experience.

Kortnie V. 
Rating:
5.0

Customer did not leave a comment.

Patricia Helena R. 
Rating:
5.0

This location was so convenient and the clerk so cordial. Explained all billing charges etc. Very thorough.

Cathy M. 
Rating:
5.0

I was so pleased with how thorough everything was and how courteous the clerk was as well towards me. The pricing was affordable and very reasonable. I would highly recommend this to anyone and certainly would not hesitate to use your great service vehicles again.

Mike V. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
4.0

Customer did not leave a comment.

James Y. 
Rating:
5.0

Mr. Patel was amazing. I called this morning and was able to pick it up right away. It was very clean and in great condition. Will definitely use this uhaul location again in the future and refer anyone I can to him. Thank you.

REBECCA G. 
Rating:
5.0

Inside needed to be cleaned

RANDY C. 
Rating:
5.0

Very pleasant/ friendly people to do business with.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Daniel Egon M. 
Rating:
5.0

Convenient location with nice friendly service

JHON R. 
Rating:
5.0

It's the best location in S A R N I A; the personels at this location are very competent.

victor M. 
Rating:
5.0

Nothing ican think of

LISA T. 
Rating:
5.0

Very accomodating as we needed another day rental. Cutomer service was great as always at this location.

LISA T. 
Rating:
5.0

Everything was perfect

jordan T. 
Rating:
5.0

Customer did not leave a comment.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Jeff P. 
Rating:
5.0

Rear view reverse camera on truck and reverse audible signal can ensure safe operation of truck.

Bharat V. 
Rating:
3.0

The proprietor of the variety store had issues with computer print out so had to wait half an our to get the print out of my rental transcation.......thus having my hired help wait as well......and they were scheduled to be at their jobs for a certain time so their time helping me was late and so I got shorter time with them to complete the job properly as I had planned

Suzanne P. 
Rating:
4.0

Customer did not leave a comment.

carol E. 
Rating:
5.0

Customer did not leave a comment.

patricia O. 
Rating:
5.0

There was nothing I can say. Everything went perfect

Helen J. 
Rating:
4.0

Staff was friendly and explained everything

WILLIAM B. 
Rating:
4.0

make it cheaper.

GLENN M. 
Rating:
1.0

Train the employees. It took over an hour to get registered and she was unable to give me a tag or any paperwork. She must not be left alone in the busy convenience store to be on the phone with her dad and neglecting paying customers. If this remains a one pony show, then uhaul should look elsewhere. No one went over the previous damage with me.

Suzan P. 
Rating:
5.0

Good experience.

Stan H. 
Rating:
5.0

Try to ensure when vehicles are rented that the dokey wheels are facing up so it can't roll around inside the box.

Mike W. 
Rating:
5.0

????

Arth P. 
Rating:
3.0

Put too much gas and was not compensated in addition felt like the cost was excessive for under 2 hours and 30 k

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

STEVE W. 
Rating:
4.0

The owner/operator there was as helpful as he can be however my experience was stained because of the pick up locarion. Because the Sarnia store and the Welland stores are considered different "districts" I was swindled out of my 100$ cash deposit. I was given It back via a credit card but that card was not mine. For a major company not able to help a customer I find that rediculous. Once again not this stores fault but I really dislike the process at which I was treated by the company.

Kevin C. 
Rating:
1.0

Have dedicated counter. Waited 25 minutes for cashier to help me because they were busy selling lottery tickets to anyone that walked in while I was there waiting to pay.

Alexander H. 
Rating:
3.0

Nothing its good as it is.

CRISTIAN M. 
Rating:
5.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

NEIL W. 
Rating:
5.0

Customer did not leave a comment.

Basil H. 
Rating:
3.0

Customer did not leave a comment.

paul C. 
Rating:
2.0

The door on the 15 foot truck I received did not shut properly. The parking lot was so difficult the truck was parked so close to the other it was difficult to get in. The person insisted that the truck only had 1/8 of a tank but I was to return it with 1/4. The U-Haul debut machine didn't work but when I needed a refund somewhat work but the refund has yet to show back in my bank account. I originally pre booked at Confederation st. But had to be sent to Russell for the truck I had booked. The person told me I was wrong and had no booking took 5 min to figure it out.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Kimberly E. 
Rating:
5.0

Our rental was convenient and user friendly

Michael M. 
Rating:
5.0

No improvement needed. I had excellent service!

Lynn F. 
Rating:
5.0

Friendly service.... My mom recently passed away unexpectedly and I needed a truck last minute.... They were so accomadating.... Thank you again for your kind words....

Jessica F. 
Rating:
5.0

Customer did not leave a comment.

Holly K. 
Rating:
5.0

Customer did not leave a comment.

Andrew N. 
Rating:
5.0

Nothing. The owner was fantastic.

LILA B. 
Rating:
5.0

Customer did not leave a comment.

terry C. 
Rating:
4.0

Truck was a total surprise, clean and modern. No issues what's so ever

derek T. 
Rating:
5.0

????????????

Bhargav C. 
Rating:
5.0

Excellent over all

Bhargav C. 
Rating:
3.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

Customer did not leave a comment.

jim S. 
Rating:
5.0

Very convenient U-Haul location. Great service.

BOB B. 
Rating:
5.0

Great location and nice people.

blaine M. 
Rating:
3.0

Customer did not leave a comment.

Liza C. 
Rating:
5.0

Customer did not leave a comment.

corry L. 
Rating:
5.0

Overall awesome!!! Polite and assured everything was good before we left??

CORRY L. 
Rating:
5.0

Customer did not leave a comment.

Alvaro G. 
Rating:
1.0

We are still not moved. We borrowed the truck on friday at 1pm and we werr to return it saturday at 1pm. Our movers backed out so we ended up having to move his place by ourselves. We called and asked to borrow longer three times we called to keep longer. The store owners had no problem with this when we spoke on phone. When we re return to the truck they had took my deposit

Jocelyn C. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

Very good service

FRED T. 
Rating:
5.0

Customer did not leave a comment.

judy C. 
Rating:
5.0

Everything was perfect, Thanks!

CHRIS L. 
Rating:
1.0

I would actively encourage them to seek a UHaul outside of the city of Sarnia I felt like I was financially violated and fleaced. I made many arrangements to make my son's move to London stressfree and enjoyable. Including taking an hour off Saturday to pick up the Truck and all of Sunday to unload. I reserved the truck for two days which was confirmed. The morning I went to pick up the truck I was informed that I would have to have it back by 5 pm Saturday, that I would not be able to get a truck for the days from any other location in Sarnia and that it would be cheaper to do a one way trip to London. I was forced to take adfitional time off work and When I tried to drop it off in London after spending most of the day arranging an alternative way home I was told there would be a $210 charge for not returning the truck to Sarnia. Never again will I rent from any Uhaul in Sarnia .... I would give a neegative rating if I could

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

PAT L. 
Rating:
5.0

Customer did not leave a comment.

Dean C. 
No reviews have been submitted for this location.

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