Customer Reviews for Russells Corner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Russells Corner

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Melissa W.
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Customer did not leave a comment.

Arth P.
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Customer did not leave a comment.

Kelly L.
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Customer did not leave a comment.

Tracey M.
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I went in to rent a vehicle expecting to pay 1995 and never said anything about any mileage I was under the impression when you had it in town with 1995 if you're only having it for three hours which I had it for only 3 hours the first one I had had oil all over it I couldn't put anything into it I had to clean it out and then realize that the oil was on the floor was unable to put my stuff in that van so I took it back they were supposed to give me some sort of a discount on the next one which I never received

mary P.
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Would like to see pricing for a daily use. Like 8 am to 8pm.

Becky K.
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Customer did not leave a comment.

Wayne D.
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Take the dolly and blanket bag out of the back to allow more space to move around and put things! Also the air conditioning was not working all the time

Susan M.
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Super convenient!

Amanda S.
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Customer did not leave a comment.

mark E.
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Nothing

Kortnie V.
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I was given a very different price online then when I went in to get the truck. I was trying to do it contactless but online website wouldn't work when I got there. Took longer then I expected and cost more. Kind of a bad experience.

Patricia Helena R.
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Customer did not leave a comment.

Cathy M.
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This location was so convenient and the clerk so cordial. Explained all billing charges etc. Very thorough.

Mike V.
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I was so pleased with how thorough everything was and how courteous the clerk was as well towards me. The pricing was affordable and very reasonable. I would highly recommend this to anyone and certainly would not hesitate to use your great service vehicles again.

Kevin G.
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Customer did not leave a comment.

James Y.
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Customer did not leave a comment.

REBECCA G.
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Mr. Patel was amazing. I called this morning and was able to pick it up right away. It was very clean and in great condition. Will definitely use this uhaul location again in the future and refer anyone I can to him. Thank you.

RANDY C.
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Inside needed to be cleaned

Trevor B.
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Very pleasant/ friendly people to do business with.

Daniel Egon M.
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Customer did not leave a comment.

JHON R.
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Convenient location with nice friendly service

victor M.
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It's the best location in S A R N I A; the personels at this location are very competent.

LISA T.
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Nothing ican think of

LISA T.
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Very accomodating as we needed another day rental. Cutomer service was great as always at this location.

jordan T.
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Everything was perfect

Kelly B.
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Customer did not leave a comment.

Jeff P.
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Customer did not leave a comment.

Bharat V.
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Rear view reverse camera on truck and reverse audible signal can ensure safe operation of truck.

Suzanne P.
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The proprietor of the variety store had issues with computer print out so had to wait half an our to get the print out of my rental transcation.......thus having my hired help wait as well......and they were scheduled to be at their jobs for a certain time so their time helping me was late and so I got shorter time with them to complete the job properly as I had planned

carol E.
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Customer did not leave a comment.

patricia O.
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Customer did not leave a comment.

Helen J.
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There was nothing I can say. Everything went perfect

WILLIAM B.
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Staff was friendly and explained everything

GLENN M.
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make it cheaper.

Suzan P.
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Train the employees. It took over an hour to get registered and she was unable to give me a tag or any paperwork. She must not be left alone in the busy convenience store to be on the phone with her dad and neglecting paying customers. If this remains a one pony show, then uhaul should look elsewhere. No one went over the previous damage with me.

Stan H.
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Good experience.

Mike W.
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Try to ensure when vehicles are rented that the dokey wheels are facing up so it can't roll around inside the box.

Arth P.
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????

BRETT S.
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Put too much gas and was not compensated in addition felt like the cost was excessive for under 2 hours and 30 k

STEVE W.
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Customer did not leave a comment.

Kevin C.
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The owner/operator there was as helpful as he can be however my experience was stained because of the pick up locarion. Because the Sarnia store and the Welland stores are considered different "districts" I was swindled out of my 100$ cash deposit. I was given It back via a credit card but that card was not mine. For a major company not able to help a customer I find that rediculous. Once again not this stores fault but I really dislike the process at which I was treated by the company.

Alexander H.
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Have dedicated counter. Waited 25 minutes for cashier to help me because they were busy selling lottery tickets to anyone that walked in while I was there waiting to pay.

CRISTIAN M.
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Nothing its good as it is.

Randall R.
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Customer did not leave a comment.

NEIL W.
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Customer did not leave a comment.

Basil H.
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Customer did not leave a comment.

paul C.
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Customer did not leave a comment.

Michelle K.
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The door on the 15 foot truck I received did not shut properly. The parking lot was so difficult the truck was parked so close to the other it was difficult to get in. The person insisted that the truck only had 1/8 of a tank but I was to return it with 1/4. The U-Haul debut machine didn't work but when I needed a refund somewhat work but the refund has yet to show back in my bank account. I originally pre booked at Confederation st. But had to be sent to Russell for the truck I had booked. The person told me I was wrong and had no booking took 5 min to figure it out.

Kimberly E.
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Customer did not leave a comment.

Michael M.
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Our rental was convenient and user friendly

Lynn F.
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No improvement needed. I had excellent service!

Jessica F.
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Friendly service.... My mom recently passed away unexpectedly and I needed a truck last minute.... They were so accomadating.... Thank you again for your kind words....

Holly K.
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Customer did not leave a comment.

Andrew N.
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Customer did not leave a comment.

LILA B.
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Nothing. The owner was fantastic.

terry C.
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Customer did not leave a comment.

derek T.
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Truck was a total surprise, clean and modern. No issues what's so ever

Bhargav C.
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????????????

Bhargav C.
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Excellent over all

Todd C.
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Customer did not leave a comment.

jim S.
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Customer did not leave a comment.

BOB B.
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Very convenient U-Haul location. Great service.

blaine M.
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Great location and nice people.

Liza C.
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Customer did not leave a comment.

corry L.
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CORRY L.
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Overall awesome!!! Polite and assured everything was good before we left??

Alvaro G.
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Customer did not leave a comment.

Jocelyn C.
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We are still not moved. We borrowed the truck on friday at 1pm and we werr to return it saturday at 1pm. Our movers backed out so we ended up having to move his place by ourselves. We called and asked to borrow longer three times we called to keep longer. The store owners had no problem with this when we spoke on phone. When we re return to the truck they had took my deposit

Laura M.
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Customer did not leave a comment.

FRED T.
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Very good service

judy C.
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Customer did not leave a comment.

CHRIS L.
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Everything was perfect, Thanks!

Rachel S.
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I would actively encourage them to seek a UHaul outside of the city of Sarnia I felt like I was financially violated and fleaced. I made many arrangements to make my son's move to London stressfree and enjoyable. Including taking an hour off Saturday to pick up the Truck and all of Sunday to unload. I reserved the truck for two days which was confirmed. The morning I went to pick up the truck I was informed that I would have to have it back by 5 pm Saturday, that I would not be able to get a truck for the days from any other location in Sarnia and that it would be cheaper to do a one way trip to London. I was forced to take adfitional time off work and When I tried to drop it off in London after spending most of the day arranging an alternative way home I was told there would be a $210 charge for not returning the truck to Sarnia. Never again will I rent from any Uhaul in Sarnia .... I would give a neegative rating if I could

PAT L.
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Customer did not leave a comment.

Dean C.
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Neil V.
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Paul S.
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This location helped me to find perfect size for move. Great service. Will use them again.

DEVON B.
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very convenient location and fantastic service.

Daddy K.
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They need to be more serious with customers, rented ne a small size for the medium one.

Patti H.
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Customer did not leave a comment.

James L.
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Professional and courteous

Camron G.
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Very nice young man. Helped me out for getting perfect size of the truck for my move. Great.

BEVERLY B.
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Convenient location and great friendly customer service. Will definitely use this location again.

Robert P.
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Customer did not leave a comment.

JOHN C.
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Very convenient location and friendly staff.

CORAL K.
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Very nice man.

KELLY G.
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Very friendly and courteous staff! Thank you for our great rental experience!

KELLY G.
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Everyone was very polite and accommodating. Great customer service! Very helpful

ELIZABETH C.
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Very convenient location and friendly clerk.

Willard S.
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Was perfect!

Jason C.
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Called me 3 days after dropping off the van and claimed I damaged it during the rental when in fact it was damaged when I picked it up in Toronto. Total shakedown.

Michael B.
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Friendly and quick drop off location

John Y.
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Great service , convenient location.

IZAAK W.
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Very bad location I had 2 bicycles stolen that were locked in the back of my truck when I left it overnight

Tabitha B.
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Customer did not leave a comment.

VIPUL P.
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Very nice service. I am really happy.

Jan M.
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It was an excellent service from the young guy. he was very polite and helped us out very nicely with the rental. Would definitely recommend this location to a friend in sarnia. Very good neighborhood dealer for sure. The Clark knows how to multitask between uhaul customer and the local variety store business. very happy.

Demetrius R.
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Customer did not leave a comment.

Michelle R.
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After reading my address the store clerk tried to charge me $200 for deposit. My estimated cost was onlt $55, so im unclear why he would try to charge a double deposit. Im a 5th time, incident free uhaul renter, I was offended by this stores behaviour and am very hesitant on ever using Uhaul again because of it. I also pointed out the uhaul machine had said $100 deposit if payimg cash and was told by the person who owns the store I did not see that and I was wrong. This experience has changed my whole view of uhaul, I would suggest making all uhaul representatives clear on uhauls policies. I would also make sure customers are not treated so poorly in future & not discriminated against by the uhaul employees.

LINDA T.
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The actual time it took to go through the pick up process was much longer than at any other location I have used. We were interupted by convenience store customers whom the agent served then returned to my process. The agent was having difficulty with the online/computer processing of my truck order. In his confusion, he apparently assigned the incorrect drop off location on his computer even with a print out in front of him with the address (that I provided). I did not know about the drop off mistake until I was in Hamilton trying to drop off the truck. Not impressed with the service at this location.

No reviews have been submitted for this location.

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