Customer Reviews for Russs Auto
(U-Haul Neighborhood Dealer)

235 reviews

N1988 Hwy 13   Medford, WI 54451

(715) 748-6121

Office Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(715) 748-6121

N1988 Hwy 13
Medford, WI 54451

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 8:30 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Donald K 
Rating:
4.0

Customer did not leave a comment.

Donald K 
Rating:
3.0

Returned after hours so no personnel interaction

Jay B 
Rating:
5.0

Some snow was inside the trailer. Other than that, I will always recommend this connection to others.

Emily H 
Rating:
3.0

There was a discrepancy between the amount of fuel originally listed in the vehicle than was actually in it. I refueled the vehicle to the amount that was shown on the gauge originally but was charged extra for refueling.

Terrance L 
Rating:
5.0

Customer did not leave a comment.

Latanya F 
Rating:
4.0

Customer did not leave a comment.

JACK A 
Rating:
3.0

Site like a slasher movie.

RONALD H 
Rating:
4.0

Customer did not leave a comment.

ED B 
Rating:
4.0

Customer did not leave a comment.

CRAIG W 
Rating:
5.0

Lenor went above and beyond to make sure my rental was a great experience (even on a Sunday).

Randall S 
Rating:
3.0

Customer did not leave a comment.

Jess W 
Rating:
5.0

Not a thing great customer service

Kaylan C 
Rating:
5.0

Good to GO!!!

John B 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

In the Past two and a Half years I have found the two U Haul Neighborhood locations I use to be the best I have ever seen. Both Medford and Abbotsford WI. Five stars every time.

Christopher T 
Rating:
5.0

I wish it would have a spare tire

jason c 
Rating:
5.0

Everything was great. I didn't have a adapter for the trailer lights hook up and they borrowed me one! Thank you!

JAIME J 
Rating:
3.0

How the HELL do you people expect a customer to DROP one of your 6ft x 12 ft. INSANELY HEAVY trailers after hours, or on a SUNDAY when there's NO JACK / DOLLY to crank down to support it & make it possible to unhook! I'M PISSED OFF! I WASTED A 70 MILE ROUND TRIP TO DROP OFF A TRAILER WHEN NO ONE WAS AT THE SITE & I HAD NO WAY TO DROP IT! I'M A 67 YR OLD DISABLED VETERAN FOR PETE SAKE! YOU PEOPLE ARE ASSHOLES!

JUSTIN D 
Rating:
4.0

Retured a day early and after hours.

Tamera R 
Rating:
3.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Customer did not leave a comment.

Melanie G 
Rating:
5.0

Customer did not leave a comment.

Britney J 
Rating:
5.0

Very accommodating and pleasant to work with!

Eunice M 
Rating:
1.0

Truck had issues from the start cruse control didn't work truck would shut off randomly check engine light came on. Seemed to me the truck was not well serviced

Jacob K 
Rating:
5.0

Customer did not leave a comment.

William P 
Rating:
3.0

Customer did not leave a comment.

Adam B 
Rating:
5.0

Very friendly staff

David Y 
Rating:
5.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

Cheryl H 
Rating:
5.0

Drop off location more efficient than larger pick up location in the city.

william a 
Rating:
5.0

Quick and easy drop off.

MARK G 
Rating:
1.0

Called 1 week before all was good called day of 2 hours before pick up got there and had 1.5 feet of snow and ice on the unit and had to clean it off myself

Lee S 
Rating:
4.0

Google maps doesn't take you to this address. It takes you to an abandoned house about 2 miles away. I finally called the business and they gave me directions. Uhaul did not refund my money for not receiving the appliance dolly and packing blankets and wants me to pay an additional charge for mileage which is less than the rental for what was not delivered.

Tom S 
Rating:
5.0

Customer did not leave a comment.

Shawn A 
Rating:
4.0

Customer did not leave a comment.

Daniel G 
Rating:
4.0

The guy never came out when we where there just told us to put the key in the truck

Lisa f 
Rating:
5.0

Customer did not leave a comment.

Luljeta S 
Rating:
5.0

Customer did not leave a comment.

Ricky R 
Rating:
5.0

Customer did not leave a comment.

Linda C 
Rating:
2.0

Very confusing at night. Where to park??? Stuff all over the place, trucks, trailers.....

Ted J 
Rating:
5.0

Very helpful and courteous.

Tran B 
Rating:
5.0

Customer did not leave a comment.

Gwen K 
Rating:
5.0

Customer did not leave a comment.

Karen F 
Rating:
5.0

Customer did not leave a comment.

Damon B 
Rating:
5.0

We requested a 20’ and only got a 15’. When you reserve a size you should at least get that. There is a reason you want or need that size. We we’re told that we would have to take what is available I just don’t think that right. Like I said when you request that size there is a reason for that size. We we’re not able to haul everything we wanted. However, the representative was very friendly.

Jenny N 
Rating:
4.0

The folks there were very kind and worked with me on a weekend pick up and drop off to better suit my needs. Everything worked out well

Christopher T 
Rating:
5.0

Customer did not leave a comment.

larry k 
Rating:
5.0

Customer did not leave a comment.

Bobbi P 
Rating:
3.0

The trailer assigned to me was picked from a nearby dealer and Russ worked with UHaul traffic to get me reassigned to another trailer so I could complete the rental.

GREG L 
Rating:
5.0

Customer did not leave a comment.

Ronald H 
Rating:
5.0

Truck had a bad fuel vent making it difficult to gas up and had to fill very slowly at a trickle like pace to avoid early shut off. Bad alignment and front tires were bald. Lenor was very nice and accommodating to our equipment needs. Great customer service

Kyle M 
Rating:
5.0

Customer did not leave a comment.

Toby A 
Rating:
4.0

Customer did not leave a comment.

Doug E 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Very helpful and friendly folks made the process easy!!

Jason W 
Rating:
5.0

Customer did not leave a comment.

Lenore G 
Rating:
4.0

Customer did not leave a comment.

Dave H 
Rating:
5.0

Customer did not leave a comment.

Daniel F 
Rating:
3.0

Customer did not leave a comment.

DOROTHY J 
Rating:
5.0

Very helpful in giving me a call back early in the morning to let me know the truck would be available. It was a very last minute request for a truck and she still helped make it happen! Thank you!

Rachel K 
Rating:
4.0

Trying to plan ahead and securing a rental weeks ahead is very painful. Corporate person that talked to me was very rude, threatened that I may have to travel 100 miles or more to pick up the trailer. Every question I asked their response was "Do you want me to cancel the reservation?". I would say no, but this is very hard to plan with out knowing for sure that I have a rental secured.

Joan D 
Rating:
5.0

Customer did not leave a comment.

Dennis M 
Rating:
4.0

Customer did not leave a comment.

Pauline R 
Rating:
4.0

Customer did not leave a comment.

CHRISTIAN S 
Rating:
5.0

Customer did not leave a comment.

Kimberly K 
Rating:
3.0

Wet dog food left on floor of trailer so it smelled like puke.

Lisa B 
Rating:
5.0

Customer did not leave a comment.

Don A 
Rating:
5.0

Customer did not leave a comment.

Sue Y 
Rating:
4.0

Customer did not leave a comment.

James D 
Rating:
3.0

Customer did not leave a comment.

Kevin G 
Rating:
4.0

The check in did not go through. Not the fault of the location looks like it is something I. There U-Haul system.

Stacey K 
Rating:
4.0

Drop off Location could be open on Sundays

Robert Z 
Rating:
2.0

Customer did not leave a comment.

Stephen B 
Rating:
3.0

The contact person at Russes auto wanted to get a hold of us but did not leave a voice message. She tried calling from a number that wasn’t associated with Russes auto. We could’ve been there earlier, but didn’t know they opened early.

Brad G 
Rating:
5.0

Customer did not leave a comment.

peg p 
Rating:
4.0

Customer did not leave a comment.

TERRY K 
Rating:
4.0

Everything went great! I did save time by filling everything out online ahead of time ! Thanks! I

MARTY S 
Rating:
5.0

Customer did not leave a comment.

kevin k 
Rating:
3.0

Customer did not leave a comment.

Michael P 
Rating:
1.0

This is our 3rd experience with Russ's Auto for Haul services, and it has been frustrating each time. There is one lady who handles it. She is very part-time, and impossible to get ahold of without leaving a message, which she will return the following day. At the time of reservation, it stated that someone would call me by a certain time the next day, but I had to call them and then wait for a call back. When we arrived, she wasn't there, and we had to wait, when we were on a time constraint - MOVING DAY!

Joshua A 
Rating:
4.0

Customer did not leave a comment.

Scott G 
Rating:
5.0

Customer did not leave a comment.

Jeff U 
Rating:
3.0

Customer did not leave a comment.

robert h 
Rating:
1.0

Only drive vehicle 11 miles and was charged for almost 70 miles!!! Grossly overcharged me not impressed!!!!

Melissa G 
Rating:
3.0

It would have been nice if they would’ve been plowed out, truck was stuck took a little bit to get it out, the people were very Friendly Just seemed like It was more than they could handle

Randy S 
Rating:
5.0

Customer did not leave a comment.

Rich W 
Rating:
4.0

Customer did not leave a comment.

Kent P 
Rating:
5.0

all was very good.very pleasant people

Steve K 
Rating:
5.0

They were very helpful.

MARY S 
Rating:
5.0

Everything was done well.

Donald F 
Rating:
5.0

Nice way to get large items home.

MARK G 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Speedy, in and out on pick-up and drop-off.

Joseph L 
Rating:
5.0

Customer did not leave a comment.

Dallas S 
Rating:
4.0

Customer did not leave a comment.

Paul O 
Rating:
4.0

It was after closing, but no problem dropping it off.

Annette K 
Rating:
3.0

The pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.

Rick E 
Rating:
3.0

Office is very cluttered and dirty.

Matthew H 
Rating:
5.0

Keep your equipment in top shape. It was a very pleasant experience. Thanks

DENNIS L 
No reviews have been submitted for this location.
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