Customer Reviews for Russ's Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Russ's Auto

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Paul O. on

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Customer did not leave a comment.

Annette K. on

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It was after closing, but no problem dropping it off.

Rick E. on

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The pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.

Matthew H. on

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Office is very cluttered and dirty.

DENNIS L. on

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Keep your equipment in top shape. It was a very pleasant experience. Thanks

JODI M. on

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Great service.

Deb T. on

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I reserved it to pick up in Stanley, so not very happy that we had to drive 40 miles to pick up the truck in medford. Then the guy had no idea how to do anything (because the lady who usually took care of Uhaul stuff wasn't there) and couldn't even print a receipt

Kent P. on

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Trailer was a dilapitaded old wreck. Rear door was spreading rollers and other parts all over the trailer.

matthew h. on

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Andrew K. on

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JENNIFER H. on

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edgardo b. on

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Jim R. on

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I have used this location 2 times. The first time the address given on the contract was N1988 Hwy 13 Medford Wi. I used my GPS to enter the address and was taken to Walmart in Medford. I looked behind Walmart and then drove up and down Medford looking for a U-Haul. I eventually called U-Haul and the person pulled up a Google maps to help me get to Russ's Auto. Russ's Auto IS NOT in Medford!!! It is in Stetsonville WI The econd time I drove a different quicker route and didn't waste time looking for U-Haul behind Walmart and driving up and down Medfords main drag. Also. The phone number for Russ's auto does not have a message machine. It is Russ's "shop" number. So, when I called Sunday after hours to leave a message that the Tow Dolly is in his lot, I could not leave a message! The next day I called a second number for Russ's Auto. Please correct the address and phone number so that future renters don't drop off the U-Haul in the Walmart parking lot at N1988 Hwy 13 Medford I would not recommend this location until these issues are corrected

Janelle K. on

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Robert E. on

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Michael S. on

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Total dump that I dropped the uHaul at. Basically a repair shop with abandon cars everywhere. No clear place to park truck.

anita c. on

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Victoria C. on

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Selection was limited but I did get a larger uhaul for the same price for the equipment that I did request.

Kerry B. on

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JESSICA P. on

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Jacob C. on

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DAN L. on

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PETER R. on

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Jack H. on

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pete j. on

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ANDREW K. on

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Maybe have this location have a rep that knows how to use a computer

DAVID S. on

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They were very accommodating, and went out of there way from pick up to return to ensure I had everything I needed.

TODD H. on

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TODD H. on

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Great rates and had what I needed. Small town feel and charm.

LYNETTE P. on

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