Trying to plan ahead and securing a rental weeks ahead is very painful. Corporate person that talked to me was very rude, threatened that I may have to travel 100 miles or more to pick up the trailer. Every question I asked their response was "Do you want me to cancel the reservation?". I would say no, but this is very hard to plan with out knowing for sure that I have a rental secured.Joan D.
Customer Reviews for Russs Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Pauline R.
Customer did not leave a comment.CHRISTIAN S.
Customer did not leave a comment.Kimberly K.
Wet dog food left on floor of trailer so it smelled like puke.Lisa B.
Customer did not leave a comment.Don A.
Customer did not leave a comment.Sue Y.
Customer did not leave a comment.James D.
Customer did not leave a comment.Kevin G.
The check in did not go through. Not the fault of the location looks like it is something I. There U-Haul system.Stacey K.
Drop off Location could be open on SundaysRobert Z.
Customer did not leave a comment.Stephen B.
The contact person at Russes auto wanted to get a hold of us but did not leave a voice message. She tried calling from a number that wasn't associated with Russes auto. We could've been there earlier, but didn't know they opened early.Brad G.
Customer did not leave a comment.peg P.
Customer did not leave a comment.TERRY K.
Everything went great! I did save time by filling everything out online ahead of time ! Thanks! IMARTY S.
Customer did not leave a comment.kevin K.
Customer did not leave a comment.Michael P.
This is our 3rd experience with Russ's Auto for Haul services, and it has been frustrating each time. There is one lady who handles it. She is very part-time, and impossible to get ahold of without leaving a message, which she will return the following day. At the time of reservation, it stated that someone would call me by a certain time the next day, but I had to call them and then wait for a call back. When we arrived, she wasn't there, and we had to wait, when we were on a time constraint - MOVING DAY!Joshua A.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Jeff U.
Customer did not leave a comment.robert H.
Only drive vehicle 11 miles and was charged for almost 70 miles!!! Grossly overcharged me not impressed!!!!Melissa G.
It would have been nice if they would've been plowed out, truck was stuck took a little bit to get it out, the people were very Friendly Just seemed like It was more than they could handleRandy S.
Customer did not leave a comment.Rich W.
Customer did not leave a comment.Kent P.
all was very good.very pleasant peopleSteve K.
They were very helpful.MARY S.
Everything was done well.Donald F.
Nice way to get large items home.MARK G.
Customer did not leave a comment.Michael B.
Speedy, in and out on pick-up and drop-off.Joseph L.
Customer did not leave a comment.Dallas S.
Customer did not leave a comment.Paul O.
It was after closing, but no problem dropping it off.Annette K.
The pick up location was OK other than the truck was not swept out from prior rental and the blankets we ordered were not there. The bad part about this entire experience was dealing with UHaul customer service. Pricing is terrible. Had to have it changed 3 times. They switch the pickup location without my approval. I will never rent anything from Uhaul again.Rick E.
Office is very cluttered and dirty.Matthew H.
Keep your equipment in top shape. It was a very pleasant experience. ThanksDENNIS L.
Great service.JODI M.
I reserved it to pick up in Stanley, so not very happy that we had to drive 40 miles to pick up the truck in medford. Then the guy had no idea how to do anything (because the lady who usually took care of Uhaul stuff wasn't there) and couldn't even print a receiptDeb T.
Trailer was a dilapitaded old wreck. Rear door was spreading rollers and other parts all over the trailer.Kent P.
Customer did not leave a comment.matthew H.
Customer did not leave a comment.Andrew K.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.edgardo B.
I have used this location 2 times. The first time the address given on the contract was N1988 Hwy 13 Medford Wi. I used my GPS to enter the address and was taken to Walmart in Medford. I looked behind Walmart and then drove up and down Medford looking for a U-Haul. I eventually called U-Haul and the person pulled up a Google maps to help me get to Russ's Auto. Russ's Auto IS NOT in Medford!!! It is in Stetsonville WI The econd time I drove a different quicker route and didn't waste time looking for U-Haul behind Walmart and driving up and down Medfords main drag. Also. The phone number for Russ's auto does not have a message machine. It is Russ's "shop" number. So, when I called Sunday after hours to leave a message that the Tow Dolly is in his lot, I could not leave a message! The next day I called a second number for Russ's Auto. Please correct the address and phone number so that future renters don't drop off the U-Haul in the Walmart parking lot at N1988 Hwy 13 Medford I would not recommend this location until these issues are correctedJim R.
Customer did not leave a comment.Janelle K.
Customer did not leave a comment.Robert E.
Total dump that I dropped the uHaul at. Basically a repair shop with abandon cars everywhere. No clear place to park truck.Michael S.
Customer did not leave a comment.anita C.
Selection was limited but I did get a larger uhaul for the same price for the equipment that I did request.Victoria C.
Customer did not leave a comment.Kerry B.
Customer did not leave a comment.JESSICA P.
Customer did not leave a comment.Jacob C.
Customer did not leave a comment.DAN L.
Customer did not leave a comment.PETER R.
Customer did not leave a comment.Jack H.
Customer did not leave a comment.pete J.
Maybe have this location have a rep that knows how to use a computerANDREW K.
They were very accommodating, and went out of there way from pick up to return to ensure I had everything I needed.DAVID S.
Customer did not leave a comment.TODD H.
Great rates and had what I needed. Small town feel and charm.TODD H.
Customer did not leave a comment.LYNETTE P.
Customer did not leave a comment.Joe N.
We were supposed to be able to get the trailer by 9 am on Saturday...but did not actually get it until almost 3 pm...due to it not being returned in time.Betty B.
Customer did not leave a comment.todd T.
Lenore was very friendly and helpful. Renting the truck helped us move our things faster than we anticipated.SUE S.
Customer did not leave a comment.MARK S.
Customer did not leave a comment.Zoe S.
Dropped off on a Sunday, nobody was around.Keta P.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.james B.
Was told the car hauler was hooked and set up ready to load my car it was not even locked down to the hitch drove my car on to it and the trailer popped up in the air it took three of us to get it back on and connected again to the hitch the truck was very dirty on the outside like it had not been washed for a very long time. Also the drivers side windshield wiper was broken off when we hit a rain area we had a hard time seeing was very disappointed about those things and I would not want my picture on a truck side looking like that was. good gas millage though.Steven L.
Customer did not leave a comment.Pamela G.
Customer did not leave a comment.ALEXANDRA T.
Customer did not leave a comment.Rick S.
Good service! Convenient drop off. Thanks!.Terry E.
Customer did not leave a comment.Bob F.
Customer did not leave a comment.Gordon H.
Customer did not leave a comment.BARRY P.
The UHAUL did not include blankets to wrap things in.Myron M.
keep your promise not to charge when the place is closed. people budget and count on their money being there for expenses. refunds take too long when bills are due.Amanda Z.
I was told I wouldn't get charged for any extra day cuz place I dropped off at was closed for holiday, but care was charged for extra day anyway. very disappointed I need that money for rent.Amanda Z.
Customer did not leave a comment.LESTER P.
Don't take the vehicle I reserved for someone else to use without notifying me.Clifford T.
We left it at this location on Sunday Thru the nite box.Jeremy J. M.
Customer did not leave a comment.Ben M.
Customer did not leave a comment.Tom E.
They were a pleasure to work with and very accommodating. I highly recommend this location.Tom S.
Customer did not leave a comment.Dustin G.
Customer did not leave a comment.aaron B.
The truck was the biggest piece of crap that I have ever rented.josh T.
The girl that took my reservation had no idea what she was talking aboutGeroge S.
Customer did not leave a comment.Rose H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Shawn M.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.Amy R.
Customer did not leave a comment.Allan G.