Customer did not leave a comment.
TIMOTHY W
Customer Reviews for Rustic Lodge Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I can’t think of anything it was a great experience
Deborah EI wish there was just a little better communication with what to do when you arrive to the location. Maybe some signage or an email instructing you to call the 1-800 number for further instructions after checking in on your mobile device. Same thing for the checkout process.
CARLEE SI have used Uhaul over the years and hands down without a doubt this is the best Location I have ever rented from.
JOHN WHave a varied assortment of equipment at various locations.
Henry HNo comment.
LOUIS TUhaul did not provide a code to the lockbox with the key. Instead I had to have a Rustic Lodge employee on her day off modify my reservation and provide me with the code over the phone. That took 30 mins and ate into my reservation time. This rental was a disaster from beginning to end.
Michael DTammy was PHENOMENAL!!! She is the reason I would rent again and recommend. She went above and beyond for me! The cab REEKED of smoke (we drove with the windows down for awhile). The cargo area had dirt and leaves (we swept out before we loaded). The cruise control worked intermittently (annoying when driving on interstates). We were told ahead of time that the radio didn't work (we were OK with that - with the road noise in the cab, probably wouldn't have been able to hear). Did I mention that Tammy was the GREATEST?!!!!
Stephanie SI returned the 6' x 12' cargo trailer 2 hours before the location opened. As I was finishing self-check-in on the app an employee came out and asked if I needed help and wished me a good day. The app was easy to use and made check-in quick even when the location was still closed.
Brian HI would not change anything it was a quick and easy experience
Timothy HHaving adapters for the lights available for purchase would be very beneficial.
Libby GThey couldn’t have been more helpful, pleasant or more informed.
bonnie w