I received a call from Uhaul Eugene 3 days before my move stating there is no equipment I needed available in Christmas Valley and I would have to make a several hour to pick up the equipment. After some not so choice words "sorry" he made arrangements with Christmas Valley Uhaul to pick up the equipment and have it ready for me on Saturday at 9am. I was there on Saturday at 9am, but no one else was. I made a call to Eugene Uhaul they tracked down the folks in CV and at about 9:30am, they showed up. I was instructed to go to the "Bar" to get my equipment and after a few questions, she gave me the keys. I did not have moving blankets or a dolly. But, hey at least I got the truck and auto trailer.
Tammy S
Customer Reviews for Rustic Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Team goes the extra mile to got you on your way. Couldn’t be more satisfied with the service
JOHN DThey need a lot more training and help. I had got my uhaul for 1 way trip and when I got to my destination and was looking to add on a extra day the had me having my uhaul for 52 days. And then my return location was changed 3x after I returned to my destination.
SHERRI Mvery good......saved me 300 miles running for the rental...yes I'll be back...
FRANKLIN JI can only speak for myself. We had a good experience with U-Haul and Christmas Valley.
Victor TRachel is amazing and so helpful. Michael is friendly and professional. Amazing team. I love them.
Deanne WRachel was super helpful and accommodating. Will definitely be going back for my truck and trailer rental needs.
Kenneth RNo one on site which I knew was going to happen everything was done through text message and communication was poor from the gal I spoke with.
SHERRI MThe service was great
MORRIS PThe pick up and drop off process was very easy and quick. Rachel was amazing and easy to work with.
June PNo one was there
MATTHEW CEfficient, professional
JOHN EThe location is ideal and Rachel is the perfect customer service agent. She made everything flow smoothly and swiftly. Thanks!
ANDREW CTerrific customer service! Michael and Rachel were super groans extremely helpful. Highly recommended!
Michael PThe contact phone number voicemail for when no one is there was full. Couldn't leave a message to drop truck early. Returned truck with online process, which worked well. Owner showed up and contacted employee to give keys to. Good customer service. Site was closed. I chose NA for location rating but website wouldn't accept answer.
SCOTT B