great people
JEREMY W
Customer Reviews for Rustic Ridge Outdoor Solutions
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it was a trouble free experience
BOBBY LTy was an absolute legend and a blessing. Our truck broke down about 2.5 hours from home. Ty stayed after hours to show us truck options and helped devise a plan to get home. We needed to be able to unload our side by side off our trailer, into the box truck, and then tow the broken truck on the trailer. We looked at options and Ty gave us our best option. He even let us keep our broken truck at the location while we drove the side by side for a couple hours. So not only were we able to bring all our broken stuff home in one trip, we also got to enjoy our day off at the trails. I haven't had this level of exceptional customer service, possibly ever. Thank you Ty and thank you Gilmer Uhaul!
HALEY BVery polite and professional
JACK CNone
ANTHONY DSite was closed on the day I dropped off the trailer but the lot was big enough to easily maneuver the trailer to the back.
WILLIAM CManager fast and efficient. Equipment was newer with better tie downs and it seemed to have better suspension than others I've used.
ROBERT YNothing to note
John SDrop off was a breeze
Gerald TFor an older person I found the on line check in and return a little strange I personally would rather have a person to talk with. 🤷🏼♀️
Cynthia SNothing, everything was great!
DUSTIN SNothing
CHRISTOPHER VNothing
DUSTIN SEverything went very well. No improvement needed. Thank you!
CLIFFORD SAll is well
JAMES AMore trucks at this location she only has one truck
MICHAEL HAfter stating where I wished to drop off the trailer several times, the woman at her desk could not find any location (there are two on the UHaul website) and refused to look where I had pulled the location up on my phone. Instead, she claimed someone would call to let me know where to drop it off. I never got a call. Next, she had me step out of her office, yelled for another woman to hook up the trailer, and went back in- no "Have a nice trip" "Nice having your business". No introduction to this woman. I felt lost there for a little bit. I went ahead and dropped it off at the location I saw online. Still, the experience could have been less bumpy.
KATHRYN K