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Randy H
Customer Reviews for Ruston Pre Owned Cars & Trucks
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went right. No issues with equipment. Friendly staff got us going in a reasonable amount of time.
Phillip RThe remote portal is the best thing ever
Rubby DCheated me on price with insurance
TODD ICustomer service was great
Kimberly MSince i didn't keep the trailer as long as i paid for, I was wondering how soon I'll get my refund. There was NO problem getting the trailer or returning it.
David CThe attendant was very helpful during pickup and also helped make sure the trailer was attached properly and secured.
Randy GThe truck was dusty and dirty with leaves in it and the dashboard had scratches. Also, the trucks were parked way too close together, I could hardly get it. But the air conditioning was FABULOUS
tracy cThe black guy who didn’t give me his name was very rude on the phone. & charged me extra the next day couldn’t give me a reason why. Please someone take care of this.
Kameron BEverything was good I was helped an assist it in no time great guy great people I look forward to coming again if I need u guys!!
Jamarcus MEverything was flawless
Garriel FThe place was closed but I called U-Haul and they assisted me very quickly and easily
RICHARD JWe were also charged for added mileage when taking a shorter route than planned on the reservation. This was an after the fact charge with no disussion, on the credit card. Very suspicious. Let's just make it up as we go.
TYLER HTruck passenger side door was messed up
Dawaun LThe owner is so nice and helpful. Thanks so much.
Weinan ZThis was the worst experience ever not because of barksdale, but because of Ruston not having a worker at the facility, during business hours, I’m getting charged over and over again LARGE amounts of $ at Christmas time
Tandi EThis was the worst serv ice ever. We got the truck with 3/4 fuel (took a photo) the fut was rude as heck. Got the wrong email so we didn't know he charged our card over $500 we only rented it dor 3 days. We returned it with more fuel then what we got in the beginning and HE CHARGED another $42 to our card. We talked to the 800 # sent the lady photos of everything AND THEY STILL CHARGED OUR card. We emailed for a receipt and NEVER GOT ONE. email a receipt PLEASE to charlesrwilliams73@gmail.com. IMMEDIATELY. THIS IS SOME BS. The customer service was worse then awful and we will never EVER rent from UHAUL AGAIN. I'll be waiting for my receipt and I will give you 24 hrs to send it. I plan on filing a complaint with the BBB
Charlie WEasy and friendly staff!
Julia SThird attempt at getting a u haul in town and it went smoothly. Audio concepts and party galaxy locations were terrible experiences
JOSEPH FGreat location. Easy to get to and drop off the trailer.
Brent SGreat service. He was very helpful went above and beyond. Will definitely do business again with him.
Beverly WTurned in after hours thru the user friendly app. No issues at all.
Joanna FPersonnel was available at drop off which was much needed because the app crashed in the process of my return. He had to check the truck in and email and print a receipt for me. This happened to me in the pick up process as well. This caused me to have to reschedule a reservation, which had to be done over the phone because the app kept crashing. U-Haul is too big of a corporation to have this going on.
TAJUANA SThere was no one there, even though their hours said they would be open until 6pm. I got there at 5:15 after work with the car dolly, and it was closed. The only good thing about the experience was that there was a notice about Uhaul's remote pick-up and drop-off options on the app. It's very disconcerting to return a rental without confirmation.
Ernest ROn Monday I was told at Winn Fuel in Winnfield, LA that my truck would be at their location by Thursday morning. It was not. We were told that we would have to drive 45.5 miles away to get the truck ourselves, which cost us 45 miles back to Winnfield to get the truck loaded. I was then charged for extra mileage! I’m not one bit happy about that.
SANDRA WThe guy who helped was SUPER nice and very knowledgeable! Wonderful experience! Would definitely recommend.
Emmett SThe man assisting me was courteous and professional. I was dropping off early and he stayed late to allow me to drop off the day before. The office was clean and welcoming.
ALLIE DAttendant very helpful
James MProvide better customer service
Summer YIf I have to move again I will most definitely go back over there to rent the U-Haul again
Myah HVery friendly and helpful person
Cecilia OI have used uhale many times in my life and the gentleman I worked with was by far the best rep ya have
Troy M