Customer Reviews for Ruston Pre Owned Cars & Trucks
(U-Haul Neighborhood Dealer)

75 reviews

2801 S Service Rd W   Ruston, LA 71270

(318) 497-4057

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(318) 497-4057

2801 S Service Rd W
Ruston, LA 71270

Services at this Location:

Office Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Cheated me on price with insurance

TODD I 
Rating:
4.0

Customer service was great

Kimberly M 
Rating:
4.0

Customer did not leave a comment.

Leslie B 
Rating:
4.0

Since i didn't keep the trailer as long as i paid for, I was wondering how soon I'll get my refund. There was NO problem getting the trailer or returning it.

David C 
Rating:
5.0

Customer did not leave a comment.

ALIGABL S 
Rating:
3.0

The attendant was very helpful during pickup and also helped make sure the trailer was attached properly and secured.

Randy G 
Rating:
5.0

Customer did not leave a comment.

ELTON M 
Rating:
2.0

The truck was dusty and dirty with leaves in it and the dashboard had scratches. Also, the trucks were parked way too close together, I could hardly get it. But the air conditioning was FABULOUS

tracy c 
Rating:
5.0

Customer did not leave a comment.

Mary G 
Rating:
1.0

The black guy who didn’t give me his name was very rude on the phone. & charged me extra the next day couldn’t give me a reason why. Please someone take care of this.

Kameron B 
Rating:
5.0

Everything was good I was helped an assist it in no time great guy great people I look forward to coming again if I need u guys!!

Jamarcus M 
Rating:
5.0

Customer did not leave a comment.

Reshonda D 
Rating:
5.0

Customer did not leave a comment.

PAMELA W 
Rating:
5.0

Everything was flawless

Garriel F 
Rating:
4.0

Customer did not leave a comment.

Samuel C 
Rating:
5.0

Customer did not leave a comment.

ashlie B 
Rating:
5.0

The place was closed but I called U-Haul and they assisted me very quickly and easily

RICHARD J 
Rating:
5.0

Customer did not leave a comment.

Sheniqua e 
Rating:
5.0

Customer did not leave a comment.

Cora S 
Rating:
3.0

We were also charged for added mileage when taking a shorter route than planned on the reservation. This was an after the fact charge with no disussion, on the credit card. Very suspicious. Let's just make it up as we go.

TYLER H 
Rating:
5.0

Customer did not leave a comment.

YOUNGEA F 
Rating:
4.0

Truck passenger side door was messed up

Dawaun L 
Rating:
5.0

The owner is so nice and helpful. Thanks so much.

Weinan Z 
Rating:
5.0

Customer did not leave a comment.

danesa J 
Rating:
5.0

Customer did not leave a comment.

Stantrez L 
Rating:
1.0

This was the worst experience ever not because of barksdale, but because of Ruston not having a worker at the facility, during business hours, I’m getting charged over and over again LARGE amounts of $ at Christmas time

Tandi E 
Rating:
5.0

Customer did not leave a comment.

Rose B 
Rating:
1.0

This was the worst serv ice ever. We got the truck with 3/4 fuel (took a photo) the fut was rude as heck. Got the wrong email so we didn't know he charged our card over $500 we only rented it dor 3 days. We returned it with more fuel then what we got in the beginning and HE CHARGED another $42 to our card. We talked to the 800 # sent the lady photos of everything AND THEY STILL CHARGED OUR card. We emailed for a receipt and NEVER GOT ONE. email a receipt PLEASE to charlesrwilliams73@gmail.com. IMMEDIATELY. THIS IS SOME BS. The customer service was worse then awful and we will never EVER rent from UHAUL AGAIN. I'll be waiting for my receipt and I will give you 24 hrs to send it. I plan on filing a complaint with the BBB

Charlie W 
Rating:
3.0

Customer did not leave a comment.

marc P 
Rating:
5.0

Easy and friendly staff!

Julia S 
Rating:
5.0

Customer did not leave a comment.

ROGER C 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Third attempt at getting a u haul in town and it went smoothly. Audio concepts and party galaxy locations were terrible experiences

JOSEPH F 
Rating:
5.0

Customer did not leave a comment.

Aaron H 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A 
Rating:
4.0

Customer did not leave a comment.

David R 
Rating:
5.0

Customer did not leave a comment.

Sahmeika T 
Rating:
5.0

Customer did not leave a comment.

Shelia H 
Rating:
5.0

Customer did not leave a comment.

Deaundra R 
Rating:
2.0

Customer did not leave a comment.

Tamiya W 
Rating:
5.0

Great location. Easy to get to and drop off the trailer.

Brent S 
Rating:
5.0

Great service. He was very helpful went above and beyond. Will definitely do business again with him.

Beverly W 
Rating:
4.0

Customer did not leave a comment.

TERRI W 
Rating:
5.0

Customer did not leave a comment.

Latisha H 
Rating:
5.0

Customer did not leave a comment.

RUBY H 
Rating:
4.0

Customer did not leave a comment.

Jauna C 
Rating:
3.0

Turned in after hours thru the user friendly app. No issues at all.

Joanna F 
Rating:
5.0

Customer did not leave a comment.

Kristopher M 
Rating:
5.0

Personnel was available at drop off which was much needed because the app crashed in the process of my return. He had to check the truck in and email and print a receipt for me. This happened to me in the pick up process as well. This caused me to have to reschedule a reservation, which had to be done over the phone because the app kept crashing. U-Haul is too big of a corporation to have this going on.

TAJUANA S 
Rating:
4.0

Customer did not leave a comment.

NOAH L 
Rating:
5.0

Customer did not leave a comment.

Foster G 
Rating:
5.0

Customer did not leave a comment.

CAROL C 
Rating:
3.0

Customer did not leave a comment.

WALTER S 
Rating:
1.0

There was no one there, even though their hours said they would be open until 6pm. I got there at 5:15 after work with the car dolly, and it was closed. The only good thing about the experience was that there was a notice about Uhaul's remote pick-up and drop-off options on the app. It's very disconcerting to return a rental without confirmation.

Ernest R 
Rating:
5.0

Customer did not leave a comment.

Candice M 
Rating:
5.0

Customer did not leave a comment.

Geoffrey W 
Rating:
3.0

Customer did not leave a comment.

Jacqueline W 
Rating:
5.0

Customer did not leave a comment.

Jennifer P 
Rating:
4.0

Customer did not leave a comment.

Matthew T 
Rating:
3.0

On Monday I was told at Winn Fuel in Winnfield, LA that my truck would be at their location by Thursday morning. It was not. We were told that we would have to drive 45.5 miles away to get the truck ourselves, which cost us 45 miles back to Winnfield to get the truck loaded. I was then charged for extra mileage! I’m not one bit happy about that.

SANDRA W 
Rating:
5.0

The guy who helped was SUPER nice and very knowledgeable! Wonderful experience! Would definitely recommend.

Emmett S 
Rating:
5.0

Customer did not leave a comment.

Emmett R 
Rating:
5.0

The man assisting me was courteous and professional. I was dropping off early and he stayed late to allow me to drop off the day before. The office was clean and welcoming.

ALLIE D 
Rating:
5.0

Attendant very helpful

James M 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
2.0

Provide better customer service

Summer Y 
Rating:
5.0

Customer did not leave a comment.

Grace B 
Rating:
5.0

If I have to move again I will most definitely go back over there to rent the U-Haul again

Myah H 
Rating:
5.0

Very friendly and helpful person

Cecilia O 
Rating:
5.0

Customer did not leave a comment.

CLARENCE B 
Rating:
5.0

Customer did not leave a comment.

Stacy H 
Rating:
5.0

Customer did not leave a comment.

Kenneth C 
Rating:
5.0

Customer did not leave a comment.

Laurita C 
Rating:
5.0

I have used uhale many times in my life and the gentleman I worked with was by far the best rep ya have

Troy M 
Rating:
5.0

Customer did not leave a comment.

Haeyeon Y 
No reviews have been submitted for this location.
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