Customer Reviews for RW Light & Sons

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of RW Light & Sons

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Daniel M.
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Customer did not leave a comment.

Teresa W.
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Couldn't have been any better.

Robert F.
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Andrew M.
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Eduardo J.
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Very accommodating, keep it up.

james B.
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Nathan C.
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Great service and the best guys at Lights!

Gwendolyn W.
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Just dropped the truck off and put the key in the drop box. No real comment

Alan K.
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No COVID19 related measures in place. No employees wore masks. Truck was dirty. Found water bottles from previous customer in cab area of truck.

Douglas A.
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Eric R.
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Amber W.
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DON W.
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HEATHER H.
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Teresa B.
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cindy S.
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LeeAnne H.
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Rude, slow and unknowledgable.

Michael A H.
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Willard G.
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Lee B.
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MARGRET M.
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The place we picked up was clean and the people were helpful the woman from the call center was very helpful. However , the location we were supposed to pick it up was closed , even though I confirmed it the night before. The location and the other two we went to in peppers ferry blvd were filthy and the one person we spoke to there said he had nothing to rent , even thought there were several trailers there When I spoke to the person at the call center she found one for us, but it was 45 minutes each way. We were supposed to head back to NY that day, but we ended up having to stay the night because of the delays. Over all the experience was awful

Rockwell W.
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We were told at the pick up location that the insurance would be $16. The agent had a hard time with the computer throughout. He said the computer would not accept $16 but it would accept $20. In order to expedite the process, we agreed. Perhaps some training would help for the people on site.

Jeannie R.
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jamie B.
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jamie B.
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Jason H.
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The folks at the location were very understanding and kind to me when I returned the U-Haul. Great experience.

Caleb B.
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I do not have any improvement suggestions. I was throughly pleased with the entirety of the process.

Joyce M.
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Entire process was above average, highly recommend

scott H.
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FRANK B.
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Michael S.
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Brenda W.
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G Stephen C.
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Get your web information more up,to,date so your dealers know what is going on. I had already paid and performed pre checkout before I got there. But they couldn't figure that out. The whole process was extremely slow and they didn't have the the correct ball for my hitch, so I had to drive to another town to find one. I missed a funeral dinner because of it.

ALYSON C.
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GARY H.
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Rhonda T.
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The employee was very helpful and assisted in detaching the Trailer from my truck.

Harvey S.
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Kimberly M.
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It took the man 1hr and a 1/2 to get the paper work done. It put me way behind on my move. Very poor customer service

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Make sure the back in cleaned

Rhonday H.
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Customer did not leave a comment.

CHRIS P.
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Natasha S.
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darlene P.
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Kari B.
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Edwin L.
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The guy handling the reservation (Leon?) was not very competent on the computer. He took 45 minutes to prepare the paperwork, and then the mileage was wrong (meaning that the mileage was entered wrong for the customer who had the truck before me, too), necessitating cancelling the contract and doing a new one. My credit card was temporarily charged twice.

Daryl C.
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customer service so great no ideas for improvement

Lydia B.
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Contact customer if truck isn't going to be available at designated pickup time and location. Be apologetic when referring customer to a different facility for pickup.

Clarence H.
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Customer did not leave a comment.

Matthew B.
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Very pleasant experience

CHRIS M.
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john F.
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Brett E.
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I requested and got confirmed for Christiansburg, VA. Which is 10 minutes from where I needed and instead got Narrows, VA which was 45 minutes from where I needed it. Also when picking it up, We discussed the due date in lisbon, MD and the representative told me Tuesday and in fact I had until Monday to drop it off.

Colin M.
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Customer did not leave a comment.

James B.
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Nothing to do with the place other than when I reserved a truck it was a mile away. Then get an email and was to go to a location 15 miles away. Then the day I was to pick up the truck it was moved again and this time it was an hour away. I had to drive over 50 miles to get the truck and then back. So to begin with I had more time added to my truck. Then when I get there I was told the truck just showed up and had come from Connecticut and was a local truck but obviously they used it more than that. The A/C did not work, so to me this truck was not checked out. Good thing it was cloudy and raining because no matter what I tried, the A/C would not blow. Frustrating when I put in for a truck local to pick up and then keep getting moved around and end up further away the day I was going to pick it up. What was the purpose of being able to go online and reserve a truck at a specific location when it keeps getting moved around and then I have to drive further away to get a truck no one even made sure everything worked in it.

Kelly B.
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I was charged 1.00 per mile. I was quoted .67 per mile. That is a hell of a difference. When I tried to email Uhaul with the address in the receipt email it kept coming back to me. This was awful. I hope the guys at the store enjoyed getting together with Uhaul and raping my bank account. I will never use Uhaul again.

JIM G.
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Very convenient drop off location. Staff was friendly.

Karl V.
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Customer did not leave a comment.

VESIONA N.
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JASON S.
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FRANKLIN R.
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I really enjoyed my experience dealing with the gentlemen at the Light & Sons location. I asked the staff if someone would help me back in the trailer, a very kind gentleman walked out to my vehicle with me. He was able to back the trailer in with ease while my teenage son laughed at me. Turned out he was the owner, which really impressed me.

William S.
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Customer did not leave a comment.

Curtis H.
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No problems. Equipment was there on time as promises. Equipment was in very good condition. Sales people, both while picking up and dropping off equipment were very knowledgeable and helpful with the entire rental process.

JENNIFER L.
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Great service clean truck for our move! Thank you!

SARA S.
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Customer did not leave a comment.

Elizabeth M.
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I understand it was a busy weekend and so although it was frustrating to find out that a truck was not available at my initial location, the representative on the phone was very helpful and the staff at the new location was very pleasant.

JARROD W.
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Not make them drive 3 hours to pick up a truck that was supposed to be 10 minutes away.

donald R.
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Customer did not leave a comment.

ZENNA S.
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These gentlemen went above and beyond to make my move easy and fast. I would recommend them to anyone, any time.

ANDREW M.
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Customer did not leave a comment.

Courtney O.
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We were about an hour late getting our Uhaul because the person before us was late returning it. That's not the fault of the location though and they were very accommodating and apologetic. My bigger issue with our experience with Uhaul is that when I called Uhaul customer service to inquire about the $50 guarantee since we did not get our uhaul at the promised time, the agent that I finally got after holding asked if he could put me on hold for a moment and just put me back in line for another agent instead of answering my question. So not only were we behind because we were late getting our truck, but the customer service agent wasted even more of my time by putting me back on hold for another agent who I then had to explain the situation to again instead of answering my simple question himself. It was very frustrating.

ANDREW W.
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Jeremy H.
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ROBERT M.
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REGINA B.
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I placed a reservation 3 wks prior to my move. The day before pick-up I was told there were no available trucks in Beckley WV & that I had to drive to a location an hour away to get a truck! I was told it was the only location within 200 miles that had the size truck I reserved. REDICULOUS!!!!!!! If a reservation is in place, the truck should be available at the location I requested!

ALEXANDRA A.
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EVAN O.
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Wesley B.
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ROBERT S.
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DEANNA Y.
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Very friendly people.

SAMANTHA G.
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JAMES B.
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Very helpful. It was raining quite hard and I had an issue with my brake light wiring. They hung with me in the rain until we got it working correctly.

HARRY S.
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Customer did not leave a comment.

Steve C.
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Steve C.
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Wanted to add appliance dolly to my order when picking up the truck. Unfortuneately there was not one available for rent.

WILLIAM W.
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Maintain tires on the trail to prevent blow outs

TERRY W.
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Customer did not leave a comment.

johnathan B.
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First off I had to wait at least 5 minutes for the man to finish his breakfast before he would help me. Then he had so much difficulty with the computer it took me 45 minutes from the time I arrived until the time I could leave with the truck.

Terry N.
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Customer did not leave a comment.

tammy R.
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AMBER M.
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DAVID B.
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RENEE M.
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Steve C.
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Lisa S.
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I have rented from uhaul twice in a year. Both times price quoted was not base price charged nor was location correct

Katina B.
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online is it says with the rate 29.95 plus milage and i paid .46 a mile and its wasnt 29.95 it was 39.95 they need to readjust wat is say online and they jiped me out of money

EMILY V.
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Customer did not leave a comment.

TERRY M.
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Jerry R.
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No Problems. Thanks

Debra S.
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Wonderful experience, best ever with UHAUL. I lost my keys to my car and had to return truck a day late, very patient and understanding. Highly recommend this location, great prices too!!!

MARSHA S.
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I have made reservations with this loction several times in the past and have always recieved excellent service.

No reviews have been submitted for this location.

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