Ryan was extremely friendly, professional and knowledgable. He greeted us outside his business as soon as we arrived and immediately helped us prep the trailer. After the trailer was secure, he walked us through the entire rental process to include the turn in. I’ve already highly recommended his business to family and friends. Thank you for your service to us! Much appreciated, Bret
Bret E
Customer Reviews for Ryans Complete Auto & Truck Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Able to reserve directly from Ryan's and bypass the online stuff! Thank you!!
KATHLEEN MIt was closed by the time I got there
ALLISON BNothing, they made sure my lights worked properly and answered any questions I had. Very easy to work with.
Tracy Dquick service , everything went smoothly
RONALD MWhen we picked up the Uhaul we had to fill it with gas. I suggest to have people fill the tank up right before they return it. Makes more sense. Ryan is excellent to work with.
JEREMY SA++++ customer service and very helpful and appreciated this business for all they helped me with and hooking the trailer up for me. Thank you very much Ryan's complete auto & truck repair I will recommend and use them again.
Caley BExcellent service at the drop off
THOMAS KVery professional customer service and pickup, as well as easy to off. Staff was great.
garrett kLocation was closed and trying to return the trailer turned into a huge, time consuming hassle. A phone number on the contract was useless. It went to Minnesota first, and then to Iowa, but was useless anyway. With no WiFi to use at the site it was very time consuming trying to use your app. We ended up driving to the parking lot of a Culvers to use their WiFi and then you needed one more &%#@*& picture so we had to go back to the drop off location. It took us an hour to get the return finished and we still had 2 hours to drive to get home. The transaction was pretty smooth until we returned it a day early and after hours. A very frustrating, and disappointing experience. You need to do better.
Daniel AThis location always has great service.
Scott Gtrailer was rough looking but it worked
JOB DThis location was great to work with. The following comments are directed at uhaul.com, not this location. The amount and number requests made by “uhaul.com” was exasperating, very frustrating. Booking equipment online was easy. Then in the middle of travel you get a request to confirm your reservation which is pretty involved i.e. taking pictures of drivers license, and then after picking up trailer you receive a request to confirm license plate number equipment, again while are driving and then after accessing app you find the request timed out and then you a request to confirm your return time because others need the to complete their move. Note. When the trailer was dropped their multiple trailer already at the drop off location. Your online customer contact needs to be improved! Simply eliminate customer contact after booking the equipment. At least streamline it. Have ever surveyed customers on “uhaul.com”? Both locations and personal were great.
WESLEY JBest experience with the rental process of my entire move. Super helpful and efficient. parking lot is too small. Many of these franchises are very hard for unskilled trailer and truck rental drivers to navigate.
MITCH RVery helpful and help hook the trailer up and made sure everything was working properly. A big Thanks to Ryan’s
DONALD HThe best part of my experience with U-Haul
Kent AVery friendly and helpful.
MARK LThe folks at Ryans were wonderful...answered all my many questions and explained clearly how to return the truck. They were wonderful!!
JAMES FReceived a call about 30 minutes before p/u to just make sure I had everything I needed.
BERTRAM BNo suggestion for the pick-up location itself but the U haul app itself has issues. When trying to find this pick up location and the drop off in Florida, there were almost no places listed and the ones that were listed were far from my location but there were many others that were not listed that were very close to my pick up and drop off locations. The makes it almost unless to use the app as you have to call U Haul on the phone to get them to manually load the locations that I had to find myself, then provide them with the name and address.
Steven SRyan is extremely friendly and helpful. Moving always has an element of stress, but Ryan made the process quick, painless, and easy.
MICHAEL Mexcellent and helpful service
TYLER MExtremely Helpful!
john mGreat local rental from Ryan's - appreciate the friendly service.
Benjamin NAlways a great place to work with. The equipment is always cared for, the services always excellent.
SCOTT CMake Ryan the king!
David LUhaul dealer was extremely helpful and friendly. Very great experience dealing with them
Tony BOutstanding customer service! Friendly, efficient, and worked exactly as needed.
MICHAEL ARyan was very helpful. Very accommodating, friendly & kind. Excellent customer service!
Jolene LRyan’s Auto was very friendly. Easy to work with & met us for pickup on July 4 for pickup. Best U-Haul place I have felt with
Richard HGreat site, great people.
Kirk BTrailer ready and in perfect shape.
John DMake sure the trailer has correct license plate to match what contract says. Mine was not correct plate. Ryan & crew took care of it though!
Rebecca CRyan’s had the truck ready to go when I arrived. The truck was clean and the people were very friendly. This was the second time I rented from Ryan’s and would rent from them again if/when I’m in the area.
Bernard SGreat experience.
Lance WWonderful service and customer care. Ryan is amazing!
Rick JGreat quick local rental from Ryan's - always friendly and helpful. Equipment in good shape and easy return.
Benjamin NNo room to park the truck. They charged me for 2 gallons of gas when I dropped it off it looked at the same place as when I took it. At most 1 gallon low. Only show around, so I guess they don't have to have room for trucks. Glad they are there, but below par compared to other U-Haul places. It was clean, but not inviting for U-Haul. Their main business is something else, which does not make it inviting for a U-Haul experience. But again, I guess in smaller towns not practical to only do U-Haul!
Randy NCheck in person was efficient and very personable.
jo ESame shit in my other post as here. Technology was ass but UHaul features were nice.
Caelin BIt was a great experience!!
Kenneth SWe are always treated well here - equipment works and friendly/courteous service.!
NORMAN LWorking with Ryan was a great experience. He was very patience and understanding to my needs and changes that happened.
Karen KThey had my 8x5 trailer front and ready to go when I drove up
Bernard SThanks for being open on Saturday!
Marilyn YFantastic location,and very friendly staff and services!
Noah GExcellent experience!!
dale fVery helpful and friendly. Would definitely recommend.
KATRINA MVery nice and helpful staff!
SAM CEasy access friendly clean and well maintained
Ron SNo improvements - Excellent Service Thank you!!
Kathleen MRyan's is a great location to pick up or drop off a truck. If you're lucky enough to do either of those things during business hours then you'll find yourself served with some of the finest customer service you'll ever see. Uhaul itself, however, will charge you through the nose for mileage and that nice $19.95 rate turns into $400-$500 extra. The mileage is urging me to buy my own cube truck for family and close friends to use, no mileage of course.
Merry WFriendly customer service!
Michael PThe woman who helped did an amazing job!!! She deserves a raise!!!
Kristie C