Customer did not leave a comment.melissa H.
Customer Reviews for Ryans Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store we went to was very knowledgeable and very helpfull. Explained everything and answered all our questions Ryans mini mart in Strathroy, ONRedo B.
I was to pick it up at the Strathroy Motel. Did not have my reservation. Changed to the other location in Strathroy. Truck cab was dirty and previous renter had tools left in it and I had to keep fixing the drivers wiper blade kept coming offDaniel C.
Customer did not leave a comment.Tineaha V.
Customer did not leave a comment.Katelynn F.
Customer did not leave a comment.CHARLESM O.
The only â€œissueâ€ I had was that the driver side door wouldn't close properly unless you SLAMMED the door. And the knob on the window arm was missing, so you had a hard time putting the window down. Aside from that, everything was perfect. The staff was amazing and extremely friendly. I would rent from them again and again. Keep up the great workPhilip S.
Went into Ryans Mini Mart to return the truck. We asked him if we needed to do anything or if there was anything else required from us. He said all was good. My credit card was charged without any phone call, email nor any invoice being sent to me to tell me what this extra charge was for. After contacting UHaul directly, they said I would get a credit for the inappropriate charge and transferred me to the appropriate department. They gave me huge attitude and the run around and said it had to be dealt with by someone else. After almost 2 weeks, there still has been no contact, from UHaul, nor has the charge been reversed. They are quick to charge your credit card, but not quick to fix their mistakes.Ann C.
Customer did not leave a comment.Bhupesh S.
Customer did not leave a comment.Carole M.
Customer did not leave a comment.Stephanie B.
Sonya bent over backwards to assist me. I am very happy with there service. The Prius very reasonable.Gayle M.
This is not reflective of the location, but about uhaul in general. The trick required servicing before it was rented out again. Asking for alternative contacts at reservation and then different contacts at pick up was inconvenient and unexpected. Was not notified if have to do this. Basically, if you are a loner you will not be able to rent a uhaul. Oh and false advertising on website. You will NOT have a grace period to return the truck. You WILL BE CHARGED AN ENTIRE EXTRA DAY, even though the website says otherwise.Annette G.
Ryan was excellent to deal withWalter M.
Customer did not leave a comment.Jessica P.
Uhaul is the shiestiest company around. I had a new quote on my computer that I made yesterday on my computer and when I went to save it, the website made me sign in and did not save the quote. I re-entered my dates and rental choices and the prices went up over 100%. How do you run a company that doubles its rates on thousands of dollars over night. The price went from $2200 to over $5600 with one click of the computer. I called to talk to a service agent and he said he couldn't help me and that it's because of supply and demand. This is ridiculous that a company can double their rates over night and expect people to pay them for a rental. We have used Uhaul twice before and had no problems worth mentioning and this is just absolutely insane. We will never be using Uhaul again or recommending anyone to use this company. Such a complete omen grab!!! Please pass this to corporate office!!Brandon B.
disappointed that an appliance cart wasn't available, however we managed to borrow one from a friend, all good.Jeffrey B.
Cab was filthy. I could write in the dirt on the dashboard and instrument panel. Cup holder console was filthy as above and still had a previous renter's COVID mask in it. The air conditioner did not work. I booked with mobile booking and it still took over 45 minutes to get the keys for the truck. I dont know how you expect to stay in business with this poor service. I'm not only never renting again I am actively telling everyone I know about the uhaul rental experience.Thomas H.
people were rood and would not take my debit card i had to go and pay cash to get truck would not deal with these people againKen C.
Have trucks at the site when scheduled! And reserved!! Moving is a very stress time. My experience was a shit storm and I have to pay for that? IT would be helpful that your representatives know what they're doing. I'm telling everyone Iknow to stay far away from U-Haulas possible based on my experience. My friends and family who waited and waited for the truck for 3 hours are also not impressed Ihave so many words for you but I'm a 73 yr old lady.tracy N.
The lady who helped me had great customer service 😁ROCHELLENATALIE M.
Customer did not leave a comment.Harrison K.
Customer did not leave a comment.Maria M.
Customer did not leave a comment.Jonah C.
Customer did not leave a comment.Dan S.
We were to get a credit for gas to have to pick up at Strathroy rather than Stratford which we did not get that we can see.John A.
Customer did not leave a comment.Rhonda B.
very helpfull and explained what was expected of meDARRYL T.
Customer did not leave a comment.McDonnell M.
When a customer requests a pickup at a certain location a week in advance, don't change their pickup location twice during the week. Also, the drop off location, maybe don't have it 50 kms away. Not very convenient. The cab of the truck had sunflower seeds in cupholders. Not very clean during this period of COVID. Owner was very friendly though. I would go back and rent a uhaul from this location strictly because of him.Sean B.
Very friendly staff!Thomas H.
Customer did not leave a comment.Robert M.
This location is very friendly and clean. Excellent serviceOSCAR H.
Customer did not leave a comment.Marco P.
Make sure people are trained properlySHELDONJONATHAN H.
I dropped the truck off at 10:30AM but my emailed receipt says 12:30 so I got charged an extra day plus coverage. I also got charged 65$ for fuel when I filled it up to where it was when I took it. This is unacceptable and I will dispute the charges.F-STEVEN L.
Customer did not leave a comment.LAURIEANN L.
Customer did not leave a comment.Dustin L.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Kurt P.