Get a different padlock. Thought you gave me the wrong combination, but after a half hour of fiddling with it, I finally got it to open. Also, the U-Haul app is terrible…but that is not this location’s fault.
Steven W
Customer Reviews for S C I Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was full of bugs on the window
Dennis JNothing, everything was awesome easy access and good price.
MYRA CUnfortunately, this was the third location I had to go to for my "Guaranteed " truck. It is unacceptable that no one told me a truck wasn't available at my selected location until a text message 16 hours before pickup. Customer service then guaranteed me in writing a truck at a second location the next morning. When I talked to the second location the next morning, they had NO trucks! I had to travel 45 minutes to get a truck that a regional manager was able to secure for me by calling individual customers and asking when they were returning their trucks. This added a stress to my move I didn't need, not to mention I had a bigger truck than I needed. All representatives I dealt with were extremely courteous but not letting me know ahead of time is bad business.
MATTHEW DDonna was very kind and professional. I appreciated everything she did to help my long distance move go smoothly.
Sue BPerfect experience for what we needed the rental for.
MICHAEL RGreat customer service and equipment
STEVEN FGuy was uninterested in my needs, didn’t help disconnect the trailer and then charged me extra for no reason.
NICHOLAS CThe only item of improvement is the app could be a little more user friendly. While trying to check in, I clicked an image to display the pickup location, I had hit the return button and it removed me from the pick up page. I could not return. Luckily this didn't prevent me from picking up my truck.
Josh SPicked up the truck at 10 am and could not use it to move till 6:45 pm because of a gas leak. Lost an entire day of moving and could get all my stuff out. I want a refund immediately for compensation
Malanie MThe staff that I worked with were very friendly and helpful. It worked out well!!
DIANNE PThe guy I dealt with was rude and disrespectful I would not rent there if I was paid
WILLIAM CThe man at SCI couldn't have been nicer, or more helpful. We only needed to rent a small U-Haul for a short period of time, so the job was not a big moneymaker for the business. But he was thorough and explained things to us, and was very polite and pleasant to deal with. I will recommend this U-Haul dealer in the future.
NANCY TI think I received an older truck and wish I would have a newer truck which I saw on the lot. They weren't ready for me when I arrived for my appointment, but didn't have to wait long, although the paperwork took longer than I think it should have.
BRADLEY VVery friendly and helpful!!
CARL PNo improvement needed everything was great! Thank you for everything!
MICHAEL DFast and easy process, very friendly staff and convenient.
JACQUELINE KALL EXCELLENT PLACE I PICKED IT UP AND WHERE I DROPPED IT OFF THEY WHERE OH SUCH WONDERFUL CUSTOMER SERVICE DEFINITELY IF HAVE TO I WOULD GO THERE FIRST
Brandon tThe equipment was damaged when I picked it up and that caused me to have a horrible experience trying to get my family and vehicle home. Because of the faulty trailer I had to abandon my vehicle 4 hours from home and take the trailer back empty
JACOB SAwesome customer service at the office. This is definitely the way to go when moving. Easy to drive, easy to load/unload, reasonable price.
KAREN MEverything was great except I had reserved my truck for an 8 am pickup using the 24/7 truck share option but this location didn’t set up a truck for that to be available so I had gone down to pickup the truck at 8am as reserved and when I went to do the 24/7 truck share was instructed that I couldn’t pickup the truck until the location opened at 10. Everything worked out ok but a little bit frustrating that I had to push back plans 2 hours and make a second trip along with their being no communication from uhaul or the location about the changed availability.
BRANDEN CLady inside was very nice n mid hookin up trailer was really good ⭐⭐⭐⭐⭐
RICHARD Ccorporate person was not supposed to charge me extra for a convienant drop off for them, but charged anyway.
SHELLEY KNothing
DAVID MVery nice people
ANTONIO GFix the website for processing the pickup. I had to wait an hour.
Julie RPretty standard drop off and leave situation.
SHELBY WAll good here!
MICHAEL IVery friendly and professional services.
FRNCISCO RNothing, they were great.
FREDERICK PExcellent to work with, quick and reliable
TIMOTHY BA nice gentleman came out to me right as I got out of the truck and handled everything from there. Great guy and super easy drop off.
Jeri PI didn’t get to see inside the store so can only give this location an “average.” The tech motioned that I should back my trailer into the trailer area instead of dropping off in the main lot due to a box truck in the way. I had to eventually back up and exit the way I came due to this other rental vehicle blocking the route. Even with these events, this location has easy access to make the drop-off very quick, which was nice.
PAUL PThe business hosting U-haul was great, but u-haul in general needs to re-work how they setup pickup and drop off locations. Trying to get the customer to drop off a trailer 40 miles away is crazy especially when you have already chosen a drop off site.
Brooke ESCI Enterprises thank you for helping our firefighters!
Samantha RGood communication about after hours drop off
Troy BGreat customer service and helpful on all aspects. This is the only place I will go. Been other places around the area, but this place has the best team of people
Jeremiah BGreat customer service and the rig was clean and well kept. Nice new truck & great price for what I needed it for.
Natalie BThis is the only place in area I go to for U-Haul. Never problem ever. And I have had issues at others for sure. So use them if you can
AMBER TGreat job friendly people.no need for improvement
Tim SI returned the truck with the 40 gallon gas tank filled exactly to 5/8 as in the contract. When I checked my final invoice online they had charged me for 2 gallons. This is bullshit. I guess they know you are not going to return to dispute it.
Michael PNothing, we had a great experience. The customer service was great and I loved being able to pick up the truck during off hours.
Mindy MInside of the double axle trailer was clean, outside was dirty from rain, but the trailer pulled great.
STEPHANIE AI think the crew at this location takes pride in their work. And, it shows by their customer service and attention to details.
Mathew CThanks folks! We appreciate your service!
Scott BThis location is always friendly and helpful!!
Shirley L