This place was almost impossible to find! There was a LOT of construction which made it hard, but if it wasn't for finding trucks outback I would have never found it!
Nicole S
Customer Reviews for S E Benchmark Agency Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let customers know that you're placing a $480 hold fee instead of letting them expect a $36 charge!! Definitely don't say you're gonna make thi gs right if you turn the truck in early and give you a refund for the days and going under the milage cap and not fuckn do it... I'm negative $525 in my account from all of the NSF charges I've accumulated so im unable to eat or put gas in my car until you fo the right thing and refund me today
KEVIN HMissing the 2 dollies that I reserved. No help from multiple phone calls I made to U-Haul. Was forced to drive around town to find dollies. Wasted 2 hours of my time on a tight schedule. Terrible customer service after hours. The 24/7 concept is a complete lie and customers are left to fend for themselves when there is an issue.
Radames MThe agent was very helpful and nice.
Michael DThe lady who assisted me with this rental was very kind and helpful. The whole transaction was quick and pain free. I would recommend this location to all my friends and family.
DARRYL DThanks!
oscar aNothing absolutely amazing helpful and friendly rate 6 stars in my book
Tara VEasy and quick to pick up and drop off with no hassle
Ferdinand VMuy bueno gracias
JORGE ALower the price for renting
IONIS J2nd time back—they are the greatest….
LAYTON PGreat professional friendly service...highly recommend this location.
James MGreat people and a great experience—I will be using them again.
LAYTON PI had a 9:00 appointment but Uhaul rep didn't show up until 9:20. Uhaul representative needs to be more familiar with equipment and pre trip inspection.
Nicholas ATrailer hitch jack is necessary for unhooking and hookup
ALFRED CThe location was a bit difficult to find, but they were very friendly and helpful.
James JOwners had closed before advertised closing time. We had to call Ihaul and look for the trailer ourself and hook up alone. we were also not able to pick up equipment we had rented because they closed early with no notice. Very unprofessional.
Michelle cI called to confirm I could drop the equipment(truck) at the location as stated online. The person answering the phone was not familiar with Uhaul procedures but said she knew people did leave Uhaul equipment there but was unsure of any procedures. She said the person who knew about Uhaul was not there. When I arrived, Daisy was there and took care of everything. She was friendly, professional and efficient.
Malcolm SSketch spot to return.
Marjorie RDaisy was outstanding! Friendly helpful and just a terrific person. I recommend her and her agency!
Doug MI drop the truck off on when the office was closed. I tried to do a return on the Uhaul app. The app could not locate the drop off location. So I just dropped the key in the drop box and called the location the following day to verify my drop off. Luckily they believed me that I dropped the truck off on time. I was worried I would get charged an extra day.
ARTHUR CGreat customer was awesome.
Peter MDaisy was wonderful!!!!
Lemay RNothing too much Daisy was a wonderful Rep to me her customer service is what made me comfortable with the uhaul hauling but the uhaul itself was very dangerous the tire went flat on me and roadside assistance was near me but I had to pay for it I was told off get an reimbursement didn’t recieved that also was instructed to save receipts for any inconvenience I may had to pay for since I couldn’t get into my home because I was late meeting him still haven’t gotten answer about any of those just received a reimbursement for a wrong dropoff fee that wasn’t supposed to be charged because I never set an location with them anyways
candice dA bit different than the usual UHaul location but fit for purpose. I did not have to go inside so can't comment on the other facilities. The person who called me to acknowledge my drop off was very friendly and helpful. I would recommend this location.
MIchael HAll good. Daisy was excellent! Would like a copy of my payment receipt for rental. Thank you.
JOHN C