One of the tires was coming apart. This caused a bad vibration even in vehicle. Also trailer would track from side to side while going stay
STEVEN P
Customer Reviews for S n K Specialties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The women I believe her name is Jean , was very helpful , very polite. I’m not so sure that I enjoy the the check in policy, with the downloading The drivers licenses an I under is a secured sight but things happen? Other than that everything was fine .
ROY HFriendly & courteous staff.
MARK SGreat people to work with at this location as well and the big shaols junction where i picked up the car dolly
Christopher WHave staff on hand at the office to make the whole experience easier and more efficient
BRITTON HThe return location was changed as I was in route. The new location was 25 miles out of the way and back down the mountain. Please make sure the return location is taking returned rentals before you complete the contract. I paid more to have a more convenient location, and then was told they weren’t accepting return trailers as Inwas ready to return it. Not very convenient at all.
DAVID DStill excellent, but the signage could have pointed to the location better.
John EThr lady needs better customer experience. It's not my responsibility to take pictures and send them to her personal phone. She has a job to perform and that's to check the truck for gas and mileage. She didn't like the fact that I loaded the pictures to Uhaul and not on my personal phone.
Christopher BUhaul had a leak in the roof and soaked most of my belongings. Photos and furniture were ruined. Costing me precious memories of my deceased daughter and a few thousand in furnishings
JAMES CEverything went very well I will rent from here again the lady was very proffesional and curious I was overall pleased thank you
CLIFFORD HHad a uhaul computer issue and even though I turned in the truck a day early, I was deemed overdue. Judy in Clayton and Nancy at Uhaul customer service solved the issue. I will use this location again because its convenient.
HENRY HIt was amazing. It was basically across the street from where we moved. Dropped everything off into the dropbox and was on my way.
JAMES SFind someone capable of operating the location. Judy is not capable. Spent 4 hours there just for the paperwork to get ready
David HThis was a very convenient location for me!
CARL MThe people are really nice. The location is very small and has very limited cell phone service to record the information U-Haul needs. You have to drive a couple of miles away before you can use the internet. It’s crazy that you can not assign the drop off location at time of order on the web, or when you pick up the trailer. You have to call the traffic team and they can assign it. Nice people too. But come on U-haul. The drop off locations sometimes are a 2 hour drive from my end location.’ Lots of extra work on uhauls part to fix it. Equipment had a leak
CARTER ULet them know if all the “add-on” charges.
Robert STerrible experience.
Daniell MJudith was great—made all this work on a frigid day with a winter storm pending!
JOHN SUnattended drop off on both occasions, but instructions were clear and I had no problems whatsoever in dropping off the trailer. Even though my internet reception didn't allow me to check over the internet, Judy, was very helpful over the phone and I will definitely use this drop off location again if that's were you need the equipment most. There are several options.
HENRY HI have made a request for a follow up from a territory manager to follow up with me. I think customer service was going to pass on my information. Thank you. My experience was definitely not up to UHaul standards.
JODI SJudy was very helpful in taking my call on the weekend and explained how I could return the truck after hours.
John HHad I gone just 24 miles north into NC, my rental bill would have been $124.95 instead of $166.32 in Clayton, GA. Additionally, I specifically asked for a 5’ x 8’ trailer with a rear ramp door. I was told one was not available within the 50 mile search radius. Finally, I specifically told the Uhaul agent that I needed to return the trailer to Murrells Inlet or Myrtle Beach, SC. So, where did someone plug the return location to? Georgetown, SC (about 28 miles away). Then when I returned the trailer to a Uhaul dealer in Myrtle Beach, I was charged and additional $2.00. Pathetic…
DAVID BJudy was extremely helpful and went out of her way to help me when UHaul had my reservation for 10am, but she didn’t open until 1pm
SUE MAll perfect. Would like to see radio upgrades. We rent truck for 2200 mile round trip .
William HGreat service
PAUL BS n K Specialties in Clayton, GA provides excellent communication and fantastic customer service. Judy is dependable, courteous and professional. Highly recommended! ⭐⭐⭐⭐⭐
STEPHEN RAlls good
Clark SNo personnel on site. However, I like their willingness to support self-turnin.
Daniel KPerfect! Five stars across the board!!!
Christopher MIt would have been helpful to see a U-Haul sign at the entrance to the property directing you left to the correct side of the site. Going to the right makes you drive through some wicked potholes to get around to the site. I see others have made the same comment about this location.
Joseph CThere was no person on site when I picked up my 6x12' trailer. She called me and instructed me how to hook up the trailer, which had trash in it from the last person. I do not understand why I had to do U-Haul's job and hook up the trailer, chains, and lights myself. Poor experience.
Thomas MAs a drop off location I liked that there is plenty of room to maneuver. However, not easy to find if you are not familiar with the area so maybe additional signage on 441.
Steven FUHaul should add a link to a map and directions to their App to make it easier to find the location of pickup and drop locations. It took nearly a half hour to find the drop location in an area of Georgia that we were unfamiliar with.
JOHN MHire more people like Judy.
Randy KThe location was difficult to find as it was located behind a building with no U-Haul markings on the highway!
russell mIt's an unmanned facility and we waited 40 minutes for the owner to arrive.
Thomas RLove working with Judy. Richard was also helpful. Thank you as well to the Abita Springs team. Everyone was so helpful and really care to be of service. I'll always count on uhaul.
Vincent SThe lady could not even get out of her truck to check the trailer in.
Marsha DA little hard to find. A sign would be nice. Hidden on the back side of a large flea market.
Jerry CThe location was not staffed but it was easily accessible and the agent was very friendly in our communications
Connie BNothing. Everything went perfectly.
Horace GExcellent customer service!!
Lindsey WWouldn't change a thing.
Mark Sno one was on site at dropoff. previous at this location the lady will not help with trailers. i’m not physically able to move the trailer myself. i don’t recommend dropoff here
karla sNothing. The service is great!
Mark SMy three experiences were perfect.
Mark SGreat people. Lady was awesome
CATHY Nno staff around. Luckily for us someone was around that had knowledge of trailers and was able to help us decouple the trailer with a jack.
mark fJudy was extremely helpful. My experience was perfect!
Mark S