The truck was dirty inside. Also, they made my dad (who was an added driver) change the reservation into his name but used all of my personal information and personal credit card when doing so. Took forever to just get the truck and made my dad sign a ton of papers.
Gary S
Customer Reviews for SD Quickstop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly staff
Ken OTruck had a quarter tank of gas - inconvenienced to fill up as soon as you get rental. Person at location was not able to process transaction and set my rental up incorrectly to another truck with different mileage . Delayed my pick up and drop off .
Jonathan DI got there to rent a vehicle the f****** women didn't even know how to do it I took the vehicle went and did myself came back and here it wasn't even checked out so when I got back I had to rent the vehicle and then he had to check me out and then he tried to charge me $60 more because he said that only said I was going 24 miles which I never did this was the worst experience I've ever had with you guys and I have used you guys multiple times this was the worst service ever
Brenda HThe equipment that was reserved for us was not available. The day before pickup I had to call the District Manager to get them to deliver the items we reserved. They also charged us for a dolley we did not receive. I am still waiting for my credit to be processed.
BETHANY WDue to availability, I was forced to go out of my way by miles to pick up a truck at a gas station. I had ordered a dozen pads. None were there. They wanted me to drive to another location to pick them up. I was then unable to check the vehicle out. The computer was down. I had to then Download the U-Haul app and figure how to check out the truck. The employee tried to help me while waiting on customers of the gas station/convenience store. A total frustrating disaster.
Linda MHave equipment actually in good condition. There was a light on the dash, and the truck needs an alignment. The steering wheel was not straight at all.
Alexander BThe labor people that I hired were useless I wouldn’t have them move a dog house. They never showed up
Louis MMore clarity on drop off process.
Lauren EHe is new, but he is good at that what he is learning. Very easy to Work with.
Sherrie mSo simple. Excellent experience.
CARRIE I