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KYLER T
Customer Reviews for SDL Mini Warehouses
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff
MARTY PVery easy
James LThe delay on deposit refund is inconvenient. It's been three days and still haven't received. Equipment and service were excellent.
Jason CWe did not interact with any employees but the drop off was quick and easy. We did everything online.
Erica GEverything was great
Herbert WAlways someone there. It is in an open garage but the people are wonderful and attentive. I've used this location 1 years ago and still reliable.
TERRI HCorrect the wrong address.
TERRI HNothing keep doing what you all do
Terrance MSweep the trash off the fenders. Have information regarding pick up handy, computer down, had to call to confirm.
herburt wThe location closes early and they arrived 15 minutes after opening time the next day. Use a location that has after hours pickup and drop off
Jacqueline FClosed sat and sun. Makes it harder
TERRANCE LOne of the employees was rude and he made a comment saying that he hope I loose my car. Because I had a towing trailer that wasn't in good condition!! That wasn't professional. And the door on the truck I rented was loose and seemed like it was about to open while I was driving!!!! Smh... I didn't like anything about this go around with this u-haul company!!! Because what if I would have lost my vehicle that I was towing or what if the door would have opened while I was driving on the road??
Antwonne AEverything was fine they were very helpful
Brian BPerfect
michael fLady was so helpful
donald gNone
Sereta SQuick and easy. Nice people.
James LKeep doing what you do! Job well done. Thanks for all your help.
Aubrey MThis whole U-Haul experience was awful. I ordered a truck with plenty of leeway to have a truck on site which I would have been able to pick up on Saturday. I found out I would be forced to rent a pull trailer on Friday. I had to do a LOT of scrambling: I needed to borrow a pickup truck, I had to get the trailer before 5;00 FRIDAY, my husband, who would be the driver, would not arrive in town until 9:00pm - the employee told me I couldn’t rent it without him (he called his manager and learned that we could upload a driver’s license), we had to bring the empty trailer back to the pickup location instead of the area we were delivering to because it was 4.5 times more expensive, we had trouble returning it because said employee quit over the weekend and no one else know what to do (I can’t imagine the people that may have needed to pick up a trailer that day). The trailer was clean and we did not have any mechanical problems.
Nancy SHave used this location several times. They are always very helpful. Highly recommend them.
Eric SOther than availability of smaller trucks, I don't see anything. Customer service was excellent. Really friendly, knowledgeable and patient in explaining everything about the rental contract.
danielle sYour crew at SDL Mini Warehouses was great. They got me in and out. I was a late for my appointment and they were gracious enough to help me. Many thanks to the crew in Crossett!!!
Eric SNA
Steve MThey were rude because I was a day late. I won't be using this location for anything.
CLYDE MExcellent service, from all who work there? Very pleasant experience! Second to none!!👍
Marilyn ODidn't have appliance dolly available. Had to change to more distant pickup location but we were awarded 100 extra miles and extra day which were very much appreciated.
Timothy KI've used this location on 3 different occasions, no need for improvement. Excellent service, very helpful, fast , easy, not one complaint. We use uhaul often and I wish all uhaul places were like this place. !
carrie CThe truck leaked and ruined my couch. Warnings came on. Customer service wouldn't help. Roadside gave me a run around. Uhaul is taking no responsibility.
Crystal HEverything went very well. Very smooth ride and easy to Maneuver. Thanks for everything.
rosie jCalled and gave my mom and my grandma and me attitude, so I will not recommend anything from this place.
daleshia jEverything was great
Cierra JThese guys were great. I was need of a truck immediately to transport two motorcycles and they came through even help me load the bikes into the truck. I needed the truck because I did not have a vehicle to tow a trailer.
Martin NN/A
Samantha CI would recommend this location for pickup if this is where your original reservation was. In my case I had to drive 2 hours out of my way to pickup here because uhaul decided to call me 10 minutes before my pickup time and tell me wasn’t anything available at my location. I made a reservation on a Saturday to pickup Thursday and uhaul called me the day of my pickup. Uhaul has no respect for their customers and is too big of a company to handle business this way. Uhaul sucks
Shondrekia JThat specific truck needs to be retired. The AC quit cooling on day 1 and we were heading into the deep south with air temperatures in the 95+ range. We had rain. The windshield leaks. Feet and anything else on the floor got wet. The speed governor kicked in too soon making passing other vehicles a safety issue. The shocks are shot. When encountering bumps on Interstates the truck would porpoise badly and sometimes leave the ground. Makes for really difficult handling and again a safety issue. Send that unit to the recycling center.
Sheila PNothing! Thank you so much
Dana E