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Marcus M
Customer Reviews for SK Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady I spoke with was rude asf and wouldn't even let me explain the situation. I was told it would be 150 to get a mover to get the couches I couldn't get off the truck because I'm 8 months pregnant and I told the man I spoke with that would be fine. Then I get a bill for $600+. No I'm sorry.
Letequa Jthis was the easiest, most efficient transaction I have had in trailer rental. Very friendly and helpful personnel, a very first class operation,
Newton MTerrible experience. Missing equipment. Wrong truck keys given for mobile pickup. It was a mess.
Alicia SOnline check in wouldnt accept my ID due to it being the paper copy issued by dmv from the renewal. After that no one was present to assist with verification of documents. Corporate number forced me to get someone to drive all the way over to where we were. Then ask if i was driving and then rescan my id and said it was okay? So what was the point of making someone drive all the way to me if yall were going to just accept my Id after i told the people on the phone im going to call Corporate about this whole shitty experience. I have a second reservation at the same location for the following Thursday, however im going to assign this to a location that actually have a person and not self check in only. So aggravating just to borrow a truck for a few hours. Plus the truck was dirty on the inside, and mud all over the back tires like the previous customer got it stuck.
Eric SWe've been using UHaul exclusively since a big move in 2021. On each occasion, from first contact to end, our experience has been EXCELLENT! This time was for a small delivery and a trip of less that 60 miles, and from our pick up at one office to depositing the 10ft truck at the end of our trip, it ALL worked FLAWLESSLY. From SK Enterprises who got the day started for us to our FAST and CONVENIENT drop off at Victory Computer, UHAUL Personnel are experts at efficiency, knowledgeable and helpful. They simply are UNMATCHED!
Bee TWhen I picked up the truck it was filthy, the attendant swept out the truck before I would take it. The truck itself was beat up badly by previous users, I took a lot of pictures to prove the damage was not from me. It had some serious issues that I did not realize until I started driving it away, I didn't want to take it but was advised it was the only 15' one way available. The driver door did not shut correctly, I was constantly afraid it would fly open when driving, the ill fitting door created a very loud disturbing whistle that I could only stop by leaving the window open which then allowed road noise, still better than the piercing whistle, but neither great. The side view mirrors were unable to be adjusted on either side, the entire 780+ miles I could not see the traffic coming up on me, terrifying ride. Overall I wish I had another choice, I would not have taken this truck.
MELISSA GGreat experience from beginning to end!! Fast and efficient!! Sarah was great to work with and super nice!
Christina RLies saying I got a dolly when I never did and my U-Haul was clean!! I swept it and cleaned out my stuff I had in the cab was only my phone and wallet. Lied about it and everything. Never using u haul ever again or this place will tell everyone in this area I know not to use them. My whole family is from the county they are in and so on.
Allison JHave sufficient moving blankets available. I requested 12, but they only had 5 available
Bob MEquipment was clean but the exhaust needs fixed it was very loud in the cab when driving
Sam GMy family and I have moved many times throughout my military career and for family. This location is one of the best if not the best with customer service and equipment management. R, Jon Cooper
Jonathan CThe girl at desk who checked me in was super friendly and helpful
Betty RPainless drop off and check-in!
Brad Kcustomer service far and beyond
DWAYNE RGreat experience " very helpful it made my rental stress free " SK Enterprise will be my number one place for all my rental needs. **five*stars**
ERNEST DStop renting UHAULS to people and y'all taking their money. Taking payments without customers consent.
Kimberly CI have dropped off two trucks at this location and neither time has anyone been there. The door was open, but there was nobody there. I did talk to a lady this past time and she told me just to drop the keys in the box and she would check it in later.
Robert TEverything was great.
GERALD TWe got there around 11 am and no one was there but their website said open. There was a sign on the door to text or call a number. We texted and got no response so we waited and then called and was told to just put the keys in the Dropbox.
Michael AEverything was fine. Except the hours open.
Douglas SVery nice over all
Tim CThe ease of renting was great! Van was easy to drive!
Anita BDepending on the time of day, this location can be a little difficult to get out of. Other than that, the experience was excellent.
Marty SVery friendly and made process easy.
George SGreat customer service! They were extremely helpful and my truck was just what I needed!
Phyllis CMs. Kathryn was amazing. She was professional and was able to get us out of the door in an appropriate amount of time. I would rent from this location again.
Elizabeth GWas nobody there when I dropped of the vehicle. I filled the grass back to where it was when I got it, but they apparently charged me $20 more for 4 gallons of gas.
Stephen HThe person working there was very friendly and professional
Robert BI was her first customer she was a little nervous however she did a great job
GREGORY CEnsure locations for pickup are open when you have a reservation. Suppose to pick up KJF auto Elizabeth City NC at 2:45 and got there at 2:15 and site was closed.
David FSK ENTERPRISES are top notch customer service! Clean vehicle, clean office. All around great experience
Joseph AThe staff is very helpful and friendly.
Peggy RThey were extremely friendly and helpful, in fact I will be using their services again very soon.
Adrian J