if you are moving to all services through the app I would recommend a WiFi signal for customers. I spent 30 minutes on check in and 20 on check out due to poor service
Kevin B
Customer Reviews for SNB West Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was fine, the new online process is a hassle and not worth it. It told me to drop my keys in a drop box before I gave it a picture of the odometer - had to have the gas station attendant help me get it out. It would not let me pay, for 25 minutes I was scrambling trying to figure out how to get the app to allow me to pay... it then was supposed to give me a code to unlock the truck- it did not. Me and this poor man at the gas station counter were trying to navigate this new set-up for 35 minutes. Now, you could say - you shoulda gotten there earlier. I have used uhaul before and it has been in and out 2 minutes. This new process is a little ridiculous, and honestly, why fix something that is not broken? This was a pretty awful experience trying to juggle with while also under the stress of moving. In total, picking up and dropping off that truck took me 1 hour and 15 minutes, all while the app was like "your late" and im STARING AT THE TRUCK IM SUPPOSED TO BE PICKING UP. Appreciate the gas station attendant who was helping me through the process 🙏🙌
Ashley HThe lock on the truck was cut when I picked it up, but I had my own lock to use. That may have been a problem if I didn't already have my own padlock.
James DHad a very positive experience with this U-Haul location. The lady that helped me was amazing. Everything went smoothly
Michael N