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RICHARD B
Customer Reviews for SR United USA Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was the worst part of my rental!
Janelle ACouldn’t pick up vehicle at designated time. Waited an hour and a half at the location on hold on 2 phone lines who the reps repeatedly dropped the call. Had an online agent MOVE the reservation to a whole new location. Had the rental less than 24 hours to be charged $137 to my account. Was charged $59 for the rental fee when I was priced at $20 a day. Brought the vehicle back 3 hours early. Very BAD experience. Never had this happen before. Hopefully I will be reimbursed properly before I have to reach out to my bank.
Courtney SWe just parked the truck and left the keys in the drop box.
Alexandrea S