Customer did not leave a comment.
DAVID B
Customer Reviews for STOWBOX Climate Controlled Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service person fantastic!
Mary DClosed on Sunday, so Noone was there and took a minute to locate drop box on the side of the building
MICHAEL FNo issues this time picking up.
SHALLA WPlace was open but no employees present. Waited a long time. Eventually had to download the app to return the truck which was difficult with low signal. Not a good experience
DANIEL RI have did uhaul 4 times and now for the 2nd time there was no dolly when ordered. I had the problem last time I needed a dolly. So I made sure when I was on the phone with lady I double checked and she said ya they had 4 in stock day prior to me getting uhaul. I go in this morning to pick and no dolly. She said there was no dolly they were checked out. Now what's the point of reserving something weeks ahead for there to be no dollys(point of reservation is to set something aside) and had less then 24hrs double checked. So then I had to move a bunch appliances by myself with no dolly. And not to mention tons of lose blankets/pads sprawled out taking room that I didn't even order.
JESSE BTruck was dirty, engine light on. Transmission jerked door didn’t shut well.
WILLIAM LHank you for making our pickup extremely easy to complete. And when the size we reserved was not available we were able to still pick up a truck on time.
Kelly LI returned the truck the way I got it. The cabin was not that clean. I used a blower to clean the back. I’m not sure why you charged me a cleaning fee. I want to dispute that and get a refund.
Laurent TI can’t think of anything! Amy was so kind and helpful! I will definitely use Stowbox again when I need to rent a truck and/or trailer! I will also recommend this location to friends and family!
Sherry JGreat customer service!
ROBERT YVery pleasant and very helpful. Made my drop off seamless. Amy was a pleasure to speak with and deal with.
Douglas BCheck in was a breeze. The lady that check me in was very friendly and helpful. She came out with a tongue jack and helped unhook the trailer. I wish I remembered her name because she was great.
RUSSELL BNothing costumer service the vehicle was awesome.Keep up the good work
Michelle DWe had an issue with an unregistered lock on the cargo hold. After speaking with a representative, it was resolved, and I was 100% satisfied.
JOSHUA VExtremely friendly and easy drop-off. I highly recommend them.
THOMAS KThe equipement worked grate, no hassell with renting.everyone was nice and helpfull, I WILL RENT FROM U-HALL AGAIN IN THE FUTURE.
ROSS CSo easy.
JOSEPH CTop notch friendly service. Clean, organized facility. Not much room for improvement.
KEVIN AHelpful and friendly
Mickey VWe rented the 6x12 trailer. None of the trailers had jacks attached to them. Lifting the trailer to attach it to the truck is a safety hazard to the person doing the lifting. There are known solutions to trailers - jacks. After hooking up the trailer and loading it with goods there is zero option for dropping the trailer if needed.
Brian WVery pleased. Excellent service
DEBRA DStaff was great. Very easy transaction
ROSE RKeep up the good work
LINDA GIt took me about 5 min pick up and the same for drop off, the lady was friendly and courteous.
EVANGAINE ZNothing.
MICHAEL WVery friendly.
Paul BSmooth transaction.
ALEXIE RHad to travel extra mile to pick up truck needed Couldn't find in our area treated with professionalism to accommodate what was needed
Barry OI will not use U-Haul again. I was charged full price (what you would pay for the day) to be rushed to have it back in an hour and a half. In my opinion a discount or a credit should be applied for being rushed and inconvenienced.
Amber KI dropped truck off after hours.
Rachel TFriendly, quick and on your way.
RaeJean WService was outstanding!
SHERYL MSuper friendly and helpful!
Belinda MZack was a pleasure to work with, he was friendly and professional. He took care of everything and made returning the trailer a pleasure.
Thomas OThis location was easy to access and very clean. Luke was exceptional. The system threw a glitch and I stuck my head in the little window and showed him a work around. I then explained that I am the GM at 863031 and my son is the AFM for route 863001. He was a delight to work with and he did exactly what he was suppose to. Luke if you ever want to move to Georgia I will hire you on the spot. Thank you for being so professional and keeping the U-Haul spirit alive.
LORI SExcellent location, facility and service.
Rick AGreat job! Thank you.
Joel HClean place with great friendly people and very helpful. 5 stars from me.
JOSEPH GSuper nice lady at the office. Well trained and no surprises. She was excellent and now a days these people are getting hard to find.
JOSEPH GVery clean, Personnel very friendly and took care of the return right away.
debbie EAlways a pleasant experience. They go above and beyond to help their customers
kerrie hThis was overall a great experience , even when their system accidentally double charged me they responded quickly and resolved the issue. Thank you for your help!
Meghan OEverything was great. Very friendly and helpful.
Ruby WThey charged me an extra 90.00 when I dropped the truck off for what I don’t know
JOHN MTire on front drivers side needs immediate replacement, it is bald
DALE BThis is the 2nd time in 60 days we have returned Uhauls at Stowbox in Jefferson City, TN. Stowbox is very clean and has a large area to park Uhauls and trailers. Thank you for making it easier to return vehicles without getting muddy.
Brian HTwo. Thumbs up! Great job.
James F