easy process, large area to maneuver
RANDALL K
Customer Reviews for Saam's Party Tents
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My whole experience with staff and equipment was first rate!! The people were helpful, supportive and friendly! It makes me want to return every time I need to move! Thank for helping me move!!
JENNIE SIt was closed at return. The Lady on the phone was very patient and helpful during the return! Thanks for everything.
WILLARD AVery helpful
HENRY IMY TRUCK HAD MAJOR ENGINE ISSUES AND THE GEAR SHIFT DIDN'T WORK PROPERLY. THE SPEED VARIED THE ENTIRE TRIP & A 5.5 HOUR TRIP TOOK 9.5+ AND TRIPLE THE GAS. IT WAS DIRTY & EXTREMELY DIFFICULT TO NAVIGATE. WHEN I REPORTED THE ENGINE LIGHT ON THE ENTIRE TRIP ONCE I GOT ON THE HIGHWAY, ROADSIDE ASSISTANCE WAS OFFERED, BUT NOT ANY ASSISTANCE TO UNLOAD THE TRUCK AND RELOAD ANOTHER ONE. THAT IS TOTALLY UNACCEPTABLE WHEN IT SHOULD HAVE BEEN KNOWN NOT TO RENT THIS TRUCK DUE TO THE ENGINE & GEAR SHIFT PROBLEMS IT PRESENTED. I REQUESTED A FULL REFUND OF $444 AND ONLY GOT BK $113 WHICH IS ALSO TOTALLY UNACCEPTABLE. I WILL NEVER USE UHAUL NOR REFER THEM AGAIN. I ASKED FOR MY COMPLAINT TO BE ESCALATED UP TO THE EXECUTIVE OFFICE FOR REVIEW AS I DESERVE A FULL REFUND OR AT LEAST 3/4 OF MY MONEY BK.
Stephene JGreat location, plenty of parking space and room to move a trailer. Very friendly team who made me feel appreciated as a customer. This is my preferred location to rent UHaul equipment in Fayetteville NC.
Emmitt OMark was extremely helpful; very professional business.
Terry EThe location was a little more difficult to locate and appeared to be suspicious due to the standing small business.
Donald VThe cab smelled of cigarette smoke. The cargo area had a lot of debris, had to be swept out before use.
ADAM BI want to thank the people who run this location. There was a hurricane coming through on the day we moved. We had to turn in the truck late and he was completely understanding and accommodating to our situation. I would definitely recommend this location to anyone who is moving in the future. Thank you for everything.
Dustin HAgent very helpful and willing to park for you. Very nice folks.
JAMI TEntrance not well marked
WENDY FAll agents were very helpful and friendly. They backed our trailer in so we didn't have to stress about it. Easy to find and good location for the area.
JAMIE TThis location has a lot to be desired. It’s by some train teak Cos and has someone living in a non drivable van. The operator claimed the trailer was ready and then called back to say it wasn’t. I called on my way there and the operator said he would be there when I arrived. When I arrived the building was locked and no none except the person living in the van on property was there. I didn’t select this location for pick up. It was not convenient for me and was 20 miles (35 minutes) from where I scheduled the pick up.
Justin PVery helpful and customer service a priority.
Brian WI have rented here before & Mark makes it easyer every time I come
philip hThis was a drop-off of a one-way trailer and it went quickly and smoothing my. As soon As I drove up someone came right out to greet me, viewed the condition of the trailer and was soon unhitching the trailer. The receipt was emailed to me and I was able to Leave, all within 10 minutes. The location was easy to find and was very clean and orderly.
Karen CVery friendly, easy transaction!!
Thomas CExcellent customer service!!
TROY HNo requested additional equipment.
Michael VI was relocated from the first place that I visited into another location because they didn’t have trucks available but the customer service was excellent and clear thank you.
GUILLERMO VUHAUL application need to be updated for fast and efficient transaction
Olalekan MMaintain kind and courteous service
ronald wThe only issue was that a little water was at the bottom front of the trailer.
STEVE BCheck tires
Yasare CGood personality and quick service
CHRISTOPHER DThe man was very nice, friendly and professional. Drop off was so quick and easy!
Robbie WSaams Party Tents was extremely helpful and will defintely use them for every UHaul rental in the future!
Daron SKeep up the great customer service!!!! Happy New Year!!!!
THOMAS MThe gentleman that helped me with my pickup was amazing! He was patient and helpful throughout the process!
Audrey FThere was a gash in the fabric by my feet and hot air from the engine was blowing in on me! It was miserable driving that thing around all day. They only had one truck available to rent. They threw the dolly in the back of the truck and didn’t even secure it. The back was not swept out. Overall my worst experience with U-Haul ever.
Shawn LNo problems. Great trip.
Eugene SI had a rocky go in my previous experience but this was spot on and seamless !! Really appreciated the effort!!!
Jason Snone
mark eU-hual website would not allow me to use the online feature to drop my u-hual off after store hours. When I tried to call, there was no answer on the phone.
Colin WThankful they assisted with trailer tow hook up! Very polite staff. There was some dirt on floor and trash in the truck cabin I discovered after leaving, but was not so bad.
Tamra MThey are always so kind and courteous. They have earned our repeat business!
PAT WExcellent service
Bradley RI believe every6was in order. The service was good and the truck was clean enough.
Althea TVery Nice, Polite and Accommodating!
Lance BExtremely helpful!
Karl RExcellent customer customer, best yet and I’ve PCSed a many times.
Kimberly FThe owner and employee that assisted with the paperwork and set up was excellent.
Timothy JVery friendly and an easy drop off. The employee met me before I got out of the truck and had the trailer unhooked in no time. The check out process was extremely fast!
Kelly CMark was more than helpful. He made sure all connections on the trailer were correct.
Robert T