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richard l
Customer Reviews for Sabra Vermont
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They charged me $25 for “Safe Move” even though I declined it online. The lady said she could not remove the charge and that I had to contact U-Haul to resolve the matter.
Marc RSet up monthly rates.
David TLocation just accepted the keys. Didn't require a signature from me. I called your office to make sure I was following the correct after hours drop off procedures. It made me nervous that it was so informal.
SANDRA SThey charged me for safe move and I had my own insurance so no I will not recommend this spot please
GREGORY JThe staff is really helpful.
Holda RU-haul needs to make sure side mirrors are tight and that gas gauge reading is accurate on contract compared to truck
Stacey CIt was not particularly convenient to get to.
Patrick KConfusing with no key box and clerks who handle the keys have poor communication with UHaul which resulted in them thinking I never returned my rental
Berlin FMobile app painfully poor performance, not user friendly. Could not get required info from app. Personnel at location did their best to help put us in touch of someone to provide info.
Raymond MWorst experience I’ve ever had renting a truck. The rep on the phone failed to tell me I needed to download the app Anna get a code. Receipt that was text to me didn’t contain the code. Location is a convenient store. Cashier knew nothing other than refer me to a printed paper stating hey the code from the app. Manager accused me of doing it wrong when all I did was call and pay. Took forever and manager kept the lock, failed to tell me cashier that took over when I returned. Had to call Sharon because the cashier did not want to take the key and manager had left. Terrible across the board
Levi M