Location was closed so no rating on personnel.
WILLIAM F
Customer Reviews for Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was outstanding. Even though the truck at first was not available they made sure that they were able to find one and have it available for me for the move I needed to accomplish. They went above and beyond and I truly appreciate it.
DAVID CThe Dolly was never provided although confirmed to be at this location prior to pickup. I called multiple times to try to get this resolved. I was told to go to another location over 10 miles round trip out of my way and that an appliance dolly would be waiting for me to pick up last night. When I arrived there was no dolly and no person at that location. I spent extra time using Roys commitment to go to another location and that he would have another dolly waiting for me. No one was there. It also added many additional miles to my cost, time and stress. The crew loading my items was therefore delayed and still left without a dolly and required extra pay for loading. I call multiple times trying to reach the man, Roy that I had spoken with and left 2 voicemails and a text and he never responded. I asked for a dolly to be located so I could go pick it up or have one delivered to my location. I am a women with 4 young children and I had an unbelievable difficult experience unloading the Uhaul without a dolly. If equipment was confirmed available, such as a dolly, it is a game changer if it is not really there at pickup. I am asking for a refund. The experience will Uhaul in this situation was terrible.
Patience EThis location refused to answer their phones during the advertised business hours. Had to use thr spp the return thr rental
KATHLEEN HSabrina did an excellent job.
William GCheck in was easy and I had my rental in less than 30 mins.
Nolan NMake sure the truck doesn't leak
Wanda MClosed when we arrived, so no personnel to deal with. Drop off process was fairly confusing. Easy place to park.
THOMAS PArea manager Roy went above and beyond to fix a reservation problem. Excellent customer service!
Shannon MI begged for a 26 foot that was 4 miles from our house. They said “it’s not available” tell me why the 2 days I had the one we got the 26 foot sat in the SAME SPOT the entire time … the store it sat at told me it was available. I had to drive 34 MILES TO THIS LOCATION. for a 20 foot. There was nothing wrong with the other truck either. So now I’m having to find away to move the rest of my stuff because U-Haul failed me and wouldn’t give me a 26 foot that was AVAILABLE.
Dustin Pextremely happy with the whole experience
mark sExcellent. I have used this drop location several times.
Jerry HThe lady working here was great. She even helped me figure out why my bill was higher. Or what the extra $40 is for and print me out a copy and put me in contact with U-haul. I contacted U-haul spoke with Deena with customer service. She was excellent, Very polite and very respectful, With helping me resolve this situation for me and a very apologetic. And Refunded the $40 back to my account. Deena Thank you so much. You are the reason. I will be coming back to U-haul.
William MEverything went very well, and location was very convenient. Lady I talked to on the phone was very nice and helpful. I have used them twice in the last 2 months. I would definitely recommend them.
Mary KWas no Jack to lift trailer off of ball hitch when I returned it. Had to dead lift off ball and really strained my back in doing so
Richard RFast, pleasant, accurate and thorough process. This was an exceptional rental experience for me, and I have had plenty experience renting from UHaul. Thank you.
Corina MSlightly hard to find since it’s off the main road. Signage would help.
trisha RMissing packing blankets that were paid for and no service for mobile check-in. Very frustrating process
Ryan MThe location that was on my contract was Mobil (Exxon) Station at 6918 Cleveland Hwy in Clermont, GA. I tried to call that location to make sure I could drop it off and got a voice mail 3 times. No one ever called me back. I tried another location on Duncan Bridge Rd in Cleveland and was told I HAD to use the location on my contract. I went there Mobil Station, and they would not take it. The mgr was not there, and the woman could not reach him!! Came home and my husband finally got a phone number of the regional director and talked to Adel, who was a gem and found me a place to drop the trailer. What a mess! Wasted my time! A UHaul ap?? Why didn't someone tell me in the beginning?? If I had known about an ap, maybe I could have avoided all the mess and driving around town.....At any rate, Adel saved the day and was the only one to help us. Thanks to her. Maggie and Ron Jones
Ron JSecond truck I have rented from here. Lady has no interest in helping nor does she care about the U-Haul business.
Keith HAlthough our 6×12 trailer developed driving light issues, U- Haul road assistance and Wendy were professional and solid. THANK YOU VERY MUCH
Claude KThe trailer had large piece of cardboard inside & probably not completely swept out. However the person was very helpful with attaching the trailer to car. There was no wait.
James NThis large office space has a musty smell but the owner is terriffic.
Claude KRainy muddy day all over North GA where their location is and they charged me a $25 cleaning fee for some red clay on drivers side floor door jam when entering the truck. I should have checked to see if it was already dirty but I always focus on checking for left over trash or obvious unclean conditions.
Douglas AWas not a drop location.
Claude KThis location did not have any boxes or blankets to buy to use for moving the woman running. The location also removed the tongue jack which made it impossible for us to take the trailer loose from the truck when we needed it to park it somewhere in between trips. I understand, she said that was a liability that U-Haul felt like they’ve inspected it. It’s hooked up correctly but ultimately you make the consumer responsible for your product and again very dissatisfied with not being able to remove the trailer from the back of my truck. Also not being able to buy boxes or blankets, she said was because of her cost.
Jerry TNothing Sabrina had everything perfect and ready to go. Give that girl a raise!
Thomas HNo cell phone service, haul attendant did a manual check in after hours they were very helpful
John SVery friendly always
ASHLEE MNothing
Claude KSelf check in by u-haul app.
Robert PGreat rental
James BNo issues with pickup. Unit was clean and waiting for me.
Robert FEfficient and professional
Theodore OBest location I have e ever. Large lot, wonderful people, and very efficient. Uhaul should model all their locations like this one.
John FSabrina is great! Very convenient, quick and professional.
Robert NThe entire rental experience was better than I expected. The only suggestion would be to have the vehicle fuel topped off prior to rental so it can be returned in the same manner. Would most definitely use this location again.
Toby SCheck the brakes
Christy KThis location does not open until 11:30 am so i had to drop off per directions on their door and call Uhaul to confirm that i was dropping off the trailer.
Jerry HYou do not need to improve. Everything at this location was excellent and the lady handling the transaction was very efficient and courteous. I would definitely return to this place.
MARIO P