Second truck I have rented from here. Lady has no interest in helping nor does she care about the U-Haul business.
Keith H.
Customer Reviews for Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although our 6×12 trailer developed driving light issues, U- Haul road assistance and Wendy were professional and solid. THANK YOU VERY MUCH
Claude K.The trailer had large piece of cardboard inside & probably not completely swept out. However the person was very helpful with attaching the trailer to car. There was no wait.
James N.This large office space has a musty smell but the owner is terriffic.
Claude K.Rainy muddy day all over North GA where their location is and they charged me a $25 cleaning fee for some red clay on drivers side floor door jam when entering the truck. I should have checked to see if it was already dirty but I always focus on checking for left over trash or obvious unclean conditions.
Douglas A.Was not a drop location.
Claude K.This location did not have any boxes or blankets to buy to use for moving the woman running. The location also removed the tongue jack which made it impossible for us to take the trailer loose from the truck when we needed it to park it somewhere in between trips. I understand, she said that was a liability that U-Haul felt like they've inspected it. It's hooked up correctly but ultimately you make the consumer responsible for your product and again very dissatisfied with not being able to remove the trailer from the back of my truck. Also not being able to buy boxes or blankets, she said was because of her cost.
Jerry T.Nothing Sabrina had everything perfect and ready to go. Give that girl a raise!
Thomas H.No cell phone service, haul attendant did a manual check in after hours they were very helpful
John S.Very friendly always
ASHLEE M.Nothing
Claude K.Self check in by u-haul app.
Robert P.Great rental
James B.No issues with pickup. Unit was clean and waiting for me.
Robert F.Efficient and professional
Theodore O.Best location I have e ever. Large lot, wonderful people, and very efficient. Uhaul should model all their locations like this one.
John F.Sabrina is great! Very convenient, quick and professional.
Robert N.The entire rental experience was better than I expected. The only suggestion would be to have the vehicle fuel topped off prior to rental so it can be returned in the same manner. Would most definitely use this location again.
Toby S.Check the brakes
Christy K.This location does not open until 11:30 am so i had to drop off per directions on their door and call Uhaul to confirm that i was dropping off the trailer.
Jerry H.You do not need to improve. Everything at this location was excellent and the lady handling the transaction was very efficient and courteous. I would definitely return to this place.
MARIO P.The pickup location was great. After that things did not go too well. I wrote an explanation and sent it in. Thank you. Mario E Palermo-Lugo
MARIO P.This was an after hours drop off and so no contact with personnel but there was enough space to maneuver and park.
Marnana T.Computers were being a bit slow, but my uhaul pick up still went quickly. Customer service was excellent. Will definitely visit this location again.
Caren S.- No one @ location - 10:00 AM on 3/09/22 - - Can't rate when location is closed.
John A.Improve the 24/7 check in. Website did not display "Pick up my truck" link due to the delayed pick up. Spent 1 hr. looking for the link going in circles on the website. Frustrated. Also didn't know my phone location had to be on and my browser was blocking it. Called support, who was helpful, but a lot of time wasted.
Preston S.Easy drop off! We had to change drop off locations with no issue.
JACQUELIN H.I dropped off the vehicle with more gas then it had when I picked it up, and was still charged a fuel fee.
Robert M.Very courteous and helpful service. Convenient location.
RAD M.Thanks again as always - my favorite spot for uhaul!!
Christopher S.Very good customer service.
JOHN C.Very easy to work with.
GARY R.The hours of operation for this location were 11 to 5:30 pm. I called three times, left a msg and no return call. When I dropped off the rental no one was there and later on I was over charged for fuel and mileage when mileage was never explained.
Jeremy L.Business was closed at 1130 and no one at site. Sign said they should be open.
JOHN A.Had a lot of trouble using the app to drop off
Joel P.Location was not open and phone was not answered when calling. Updated operating hours would be helpful. Had to use online return due to remote location of this business.
LISA A.Everything was perfect. Sabrina was super friendly and easy to deal with and had answers for all of my questions
Thomas H.I previously rented a 6x12 trailer from you in the past. The one I rented yesterday had a 4'9†opening at the gate the last I I rented did not have this narrow opening. So after I picked up the trailer and got home yesterday after an hour drive the item I needed to load did not fit so had took it back and was not able to use. Seems like your 5 x10 trailers are wider in the back.
ROLANDO B.The female that handled our business was SUCH a sweet and polite person. We GREATLY appreciate all of her help. The U-haul was very clean and we were amazed at the great gas mileage, considering we traveled a route home (Virginia) that was along the North Georgia Mountains into Tennessee. Thanks !
WILLIAMDOUGLAS C.Both our load and unload team did a great job. The website made the move very smooth and easy! Everyone was very nice and helpful.
PENNY W.