Thanks again as always - my favorite spot for uhaul!!Christopher S.
Customer Reviews for Sabrinas Upscale Resale
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good customer service.JOHN C.
Very easy to work with.GARY R.
Customer did not leave a comment.Susan K.
The hours of operation for this location were 11 to 5:30 pm. I called three times, left a msg and no return call. When I dropped off the rental no one was there and later on I was over charged for fuel and mileage when mileage was never explained.Jeremy L.
Business was closed at 1130 and no one at site. Sign said they should be open.JOHN A.
Had a lot of trouble using the app to drop offJoel P.
Location was not open and phone was not answered when calling. Updated operating hours would be helpful. Had to use online return due to remote location of this business.LISA A.
Customer did not leave a comment.JAMES B.
Everything was perfect. Sabrina was super friendly and easy to deal with and had answers for all of my questionsThomas H.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.JAWANDA M.
I previously rented a 6x12 trailer from you in the past. The one I rented yesterday had a 4'9â€ opening at the gate the last I I rented did not have this narrow opening. So after I picked up the trailer and got home yesterday after an hour drive the item I needed to load did not fit so had took it back and was not able to use. Seems like your 5 x10 trailers are wider in the back.ROLANDO B.
Customer did not leave a comment.catherine P.
Customer did not leave a comment.Debbie L.
The female that handled our business was SUCH a sweet and polite person. We GREATLY appreciate all of her help. The U-haul was very clean and we were amazed at the great gas mileage, considering we traveled a route home (Virginia) that was along the North Georgia Mountains into Tennessee. Thanks !WILLIAMDOUGLAS C.
Customer did not leave a comment.Kimberly R.
Customer did not leave a comment.ROY T.
Both our load and unload team did a great job. The website made the move very smooth and easy! Everyone was very nice and helpful.PENNY W.
Customer did not leave a comment.RENE P.
Customer did not leave a comment.Carol C.
Customer did not leave a comment.MICHAEL H.
Customer did not leave a comment.ML F.
Customer did not leave a comment.Toddy W.
Customer did not leave a comment.BARBARA R.
Customer did not leave a comment.STEPHEN M.
Customer did not leave a comment.John K.
Customer did not leave a comment.JOSEPH S.
Customer did not leave a comment.Brian M.
Sabrina is literally the most helpful dealer I have ever had contact with. She represents your company with the most outstanding customer service. Her eagerness to help and her dedication to the customer is beyond measure. 10/10CHASE T.
Internet was down and it took an extra 45 minutes to complete the check in process. My time was not updated to the time I drove off with the truck. My pickup time was 3pm and I drove off at 3:45pm. My drop off time should have been adjusted to 3:45pm the following day instead of 3pm.TAMMY N.
Customer did not leave a comment.MISTY M.
Two tires kept going flat!!! I spent over 20 in air!SARAH W.
Sabrina was very pleasant to deal with. Will definitely visit her location againTracey S.
nothing - in and out very smoothlyGeorge C.
Add lighting for night pickups and drop off and pave the toad. Too many potholes.John C.
Customer did not leave a comment.JOSHUA B.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.Katharine N.
Customer did not leave a comment.RICHARD O.
Customer did not leave a comment.DAVID A.
The owner was very helpful and answered all my questions. She is an excellent representative for UHaul and was kind and very courteous and patient throughout my multiple questions.CHASE T.
Dirty and ashes in ash tray. Difficult to get lock off (very difficult)Anthony N.
Was told to drop trailer off by 10am. Waited almost two hours for someone to show up at uhaul drop off location. Finally gave up and checked trailer in using my phone and now they are charging me extra. What a joke! Will not be using Sabrina's uhaul again if this is how they treat customers.James L.
Customer did not leave a comment.JUSTIN H.
I like to turn in a truck where someone is there to assist checking in. as previous noted the app would not work. kept telling me I had no active contracts, had to call 800 uhaul to check in I was not allowed to pick up at location closest to my house, or return it to the closest uhaul location to me in Cleveland GA. and thus incurred a $6.85 extra fee for exceeding mileage,Albert L.
Customer did not leave a comment.Norman P.
The trailer was not usable for my application. I had to return it. I paid for nothing.Daniel N.
Customer did not leave a comment.James N.
We like Sabrina's for drop off and were disappointed to learn that our drop off location was changed for no good reason. We were thankful that U-Haul staff changed our paperwork and allowed us to drop off at Sabrina'sMarty H.
Customer did not leave a comment.Charles AND Su A.
Customer did not leave a comment.Daniel W.
Customer did not leave a comment.norman P.
Customer did not leave a comment.Jonathan U.
Customer did not leave a comment.John B.
This was a HORRIBLE experience!! I feel I am due a refund of part, if not all, of the almost $200 I paid for this rental. It took almost 2 hours to pick up my truck due to problems on your end. I am helping my daughter clean out her father's cabin (he recently passed away) which is a very emotionally stressful thing for her ( she's only 26!) We were late getting the truck, still had to drive the 30 minutes to the Cabin, and pack. His cabin is in the mountains and the roads are extremely curvy and steep so we needed to leave before it got too dark. We are going to have to go back because we ran out of time due to being so late in being able to get the truck! This is going to cause even more emotional stress for her! In addition I had to drive the truck in the dark and rain because we were so late in getting the truck. Again, I feel I am entitled to a partial or full refund. This was not a good experience! Thank you, Susan KukuaSusan K.
When picking up the trailer, the clerk, seemed to have hard time, getting in to the U-haul web site and getting it to respond. This caused me to have to â€œ STAND AROUNDâ€ (no where to sit) for about twenty extra minutes. Other wise it was excellent.MARK C.
No one there to turn in trailer to. Called 3 days straight and no one answered.melody O.
Fix the road out front, your place was awesome. Thank youDARLA D.
Customer did not leave a comment.Henry V.
No problems, straight forward turn in. Good to go.MIKE T.
Customer did not leave a comment.william N.
The staff was wonderful to work with on this rental! I highly recommend this location to anyone who needs to rent a UHaul.Peter T.
The lady at the location where I rented the truck was very good. She new just what I needed and took care of all my questions and I would highly recommend her location to all my friends.Jon H.
Make sure drop off location is nearest location to where vehicle is unloaded.Judy S.
Customer did not leave a comment.Kenneth M.
The place was sketchyPatrick M.
This is how all places should conduct businessBenjamin B.
Sabrina was very helpful!Lee M.
She didnt explain my receipt and I had to wait and hour for her she had left.Peggy W.
Customer did not leave a comment.Barron M.
Customer did not leave a comment.William S.
It was down a gravel driveway and somewhat difficult to locate. We dropped off after hours.RIchard D.
Customer did not leave a comment.William R.
Customer did not leave a comment.Angie F.
Customer did not leave a comment.George R.
Nothing, the process could not have been any easier! I will definitely use UHaul and the location at Sabrinas Upscale Resale in the future.Kelly S.
Customer did not leave a comment.Linda K.
Customer did not leave a comment.william S.
Outstanding Customer Service!Gary J.
Make sure your reps know what the hell they are supposed to tell people. Because like I said I was told one thing and got charged for a whole lot more! And the locations you pick up from need to be trained also. I was nearly in tears before I finally got it rented and very disappointed when I was charged way more than what was told I would be.cathy G.
Customer did not leave a comment.Glen B.
Customer did not leave a comment.james C.
Customer did not leave a comment.Ken R.
Customer did not leave a comment.James B.
Customer did not leave a comment.Lauren D.
Customer did not leave a comment.Candice J.
Customer did not leave a comment.angel S.
Customer did not leave a comment.Ryan F.
Make it easier to pick up after hours ??ALETHA L.
There was a lockbox to deposit a key and the contract. No one was on duty when I delivered the truck.Daniel G.
Customer did not leave a comment.Dominic M.
Customer did not leave a comment.Wanda D.
Customer did not leave a comment.Gina U.
We had to drop after hours but it was very convenient and safeRuss G.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Trace H.
Customer did not leave a comment.Barry K.
The location was supposed to be open till 5PM. When I arrived in the mid-afternoon to drop off my trailer and a sign on the door said they were out for the day. I left the trailer in the front parking lot. In the morning, I received a receipt for an extra day of rental since they did not check it in till 12:20AM. The location is hard to find, located down a side street behind a gas station and other buildings. GPS did not take us there correctly either.AVI S.
Customer did not leave a comment.Suzanne A.