Customer Reviews for Saddleback Ace Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Saddleback Ace Hardware

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Regina M.
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Customer did not leave a comment.

Mark V.
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Price was $46 higher than I was quoted and reserved online. I told her that, and she said I could “take it or leave it.” I had to drive 1/2 hr just to get that truck, vs the 5 mins as I had reserved. Then when I got into the truck, the cab portion was filthy and stunk so bad, I had to drive with the windows down, and leave them die as I drove. The Cab floor had lots of dirt, some leaves and pine needles, as well as a sheet of a rental contract from 8/24 in there still. But since I no longer had a choice (I drove 130 miles just to get to back to Palmdale to get a truck, I had no other choice than to Take the truck as-is. YUK !! I had to leave the windows open the entire time I had it, to get the stench to dissipate.

guadlupe A.
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Worse experience ever. First of all they didn't have my truck ready until 1 hour later. They were trying to get a hold of the previous customer who they rented the truck and was suppose to return it a day before my reservation. They couldn't get a hold of her. They left it until last min, they didn't have a back up truck to provide for me. They were so unprofessional, I would never recommend this location!

ROBERT K.
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Nothing to improve. Everything was great

Carlos T.
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After 10-15 minutes of waiting personnel had to be asked to stop her personal conversation to assist us with our drop off. She tried to charge us over $30 for fuel even though the tank was basically full so we decided to just drive across the street to top it off (less than $10 went in) and after giving us attitude for having to walk back out, we were still charged an extra $8 for fuel. Would rather pay for the extra mileage to drop off at a different location next time. Called customer service after returning home and they apologized and refunded us the $8... it was not about the money, just about the principle.

Henry E.
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better customer service

daniel P.
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Customer did not leave a comment.

Brian C.
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These people are great! Thank you!

craig P.
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Customer did not leave a comment.

Patrick D.
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steven M.
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Customer did not leave a comment.

Melannis C.
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Jose S.
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Customer did not leave a comment.

Cuahutemoc V.
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Customer did not leave a comment.

Jennifer S.
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Lorraine and Dylan helped me out. They are both spectacular. All of the staff at saddleback acr are wonderful

James D.
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Customer did not leave a comment.

Jennifer Anne S.
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The employees at this location are excellent. They're knowledgeable, professional and friendly. I will rent again from this location just because of the wonderful service we received.

brandy W.
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Don't send me to a location an hour away from me when I was supposed to pick up closer to my home. Tow dolly had a damaged fender. No where did it say online filling out app about the max. ball size, had to buy a whole new hitch. Crystal was fantastic though.

Daniel C.
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They didnt know what they were doing

Eric W.
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Customer did not leave a comment.

Ronyda M.
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susan E.
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Customer did not leave a comment.

Ilsa R.
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Customer did not leave a comment.

jose G.
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Very bad services , truck and paper not ready on time . I spent one hours and some minutes for me to have the key for the truck . The person that help me Was very nice but the systems is what they need to change

Anitta S.
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The people were friendly and very knowledgeable.

karen S.
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I was told that the location was in area that was close to me from another UHAUL location but had to drive at least 45 minutes to get there. The price was much cheaper than the other locations. The truck had graffiti on it and i noticed after i had left the location. I called the manager and they made a note and was very apologetic. Thank you.

David D.
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Customer did not leave a comment.

TABITHA R.
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Very rude

Ronald H.
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Customer did not leave a comment.

David D.
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super truck

Patricia B.
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Customer did not leave a comment.

TINA F.
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EXCELLENT SERVICE AND CONVIENENCE,....THANK YOU SO MUCH.

Joe H.
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Customer did not leave a comment.

thomas T.
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thomas T.
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The truck rides great, but hard to get in and out of when you leg problems

chiff V.
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Customer did not leave a comment.

Joe H.
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Customer did not leave a comment.

shannon E.
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Keep corporate office out of there business. I went in and rented a truck about a hour later I got a call from the corporate office saying I couldn't after being told I could

michael S.
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I reserved equipment in Lancaster had to travel 53 miles to pick up equipment. That is un acceptable and I will rethink about renting from you again. You need to have equipment available no further that 25 miles round trip. other location were even further away.

VENUS G.
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Customer did not leave a comment.

Rena A.
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Customer did not leave a comment.

Laticia C.
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Customer did not leave a comment.

Siobhan W.
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Customer did not leave a comment.

LINDA S.
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I think that the total overall rental price is a little high.

DEBORAH S.
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Staff at this location was very friendly and helpful. I would not hesitate to rent from them in the future.

EDUARDO S.
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Customer did not leave a comment.

Jonathan G.
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Customer did not leave a comment.

LORRAINE F.
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Nice and friendly staff

bill H.
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it would be good to have a larger inventory of trucks, such as having the 26 footer as well as a trailer.

No reviews have been submitted for this location.

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