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Steven K.
Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Ken is very accommodating. I have rented here many times and every experience was perfect.
James S.Excellent service from this location!
James S.No
John W.Ken is friendly and easy to work with.
James H.Service was great
Jeffery Z.Professional nice clean atmosphere and employees
robert W.Could use a bit more area to pick up and drop off trailers.
Dale K.Very easy pickup and checkout. The gentleman working there was very friendly and helpful.
kathy H.Every thing went great
Stephen W.Nothing, excellent experience, friendly and professional.
kevin F.Could not find on reservation where to self return and nobody was present at facility. Sign said open. I called and got a voicemail. About 20 minutes later I finally reached someone who said just drop it I will deal with it later. I hope it get handled properly with no added fees. Will look elsewhere a one way rental when needed again. I have used U-Haul always and never had this issue
John V.Where I picked the truck up the peywere unbelievable and friendly
patrick G.You have excellent customer service!
Edward D.No comments on improving. I was provided excellent service by Ken who met me, assisted with the trailer hookup and lent me an adapter for my tail lights. Very satisfied and will use them again in the future.
David T.The gentleman working had stepped out. We called for service and were told to leave it out front and it would be checked in the day after. It was fine service.
Nicholas A.Ken is prompt and friendly. I have rented multiple times from this location. The equipment has always been in excellent shape.
James S.He went above and beyond to get me this dolly at a time after normal closing hrs,
ron K.Ken was great and I will use his site and recommend him always!
david C.Operator is always friendly and helpful.
Roy L.Excellent dealer. This is the way it should be.
patrick G.Very good
Edward T.This location is great. It's the 2nd time we rented a uhaul truck from here. Communication is superb. They went above and beyond to meet our needs. Check in and drop off is seemless.
Patirica P.I think the online check in process should be more simplified. I miss the face to face customer service.
Harold K.It took them 2 days to check in my trailer return
Joe S.Have someone there to help.
Andy S.Manager was extremely helpful and pleasant.
Roy L.Ken was GREAT!
Debra W.Fast, great service! Will use again. The gentleman that helped was Very knowledgeable.
donna E.There was not anyone onsite the receive the return. And they did not return my phone message. That left me feeling some what uncomfortable.
Ricardo R.There is nothing you can do! The sales gentleman was great and helpful! The truck was great. Thanks!
roey S.The only thing I was confused about is that I did not have the equipment that I had ordered and I'm not sure how to get a refund for that
Erica W.Pleasant and positive experience and Ken is an angel. He assisted me with every detail.
Dorinda L.Lot was full of cargo trailers, but I found a spot to drop it off
Thomas H H.It was a pleasure dealing with Ken at Safe Harbor self storage. Everything went smoothly as promised. I would definitely recommend them.
Janet N.Great service!
McKenna L.Thank you very much. Very kind staff and easy to reserve
SCOTT G.I will never use uhaul again. There were no running lights on the unit and it took us 3 days to get to Florida if we could only drive during the day. This resulted and us having expenses of over 300 additional dollars due to Hotel expenses. It was an unbelievably negative experience using your equipment.
MICHAEL R.Very happy
WILLIAM D.I received a pin but it was denied. I called manager and he gave me a temp pin. Very inconvenient
MARIA Y.Your mobile app needs work. We set up reservation while out on the road, then couldn't upload photo on site to pick up truck. Was on hold w/ cust. service for over 1/2 hour, running late to meet help with pick up. Big hassle. Luckily we got the lock box to open to get keys. (Not locked after all? Guessed code?? Not sure..) But dealing w CS after was a hassle - 1 1/2 hr of our time just to try to pay YOU since we not charged. I got frustrated and said, hey you have a guarantee...we were late because of you, you owe us the $50 guarantee. CS said she would put the request in and we didn't get it. NOT HAPPY with your mobile app and cust. service!!!!
Ronald P.It was good
JAMIE N.Had an issue with the pickup process. My phone wouldn't read the drivers license. Thank goodness my husband had his phone
Jerrett S.Ken is the most helpful Uhaul agent that I have ever dealt with. He is professional, responsive, and very knowledgeable. This is the best experience I have had with Uhaul.
RUSSELL G.