Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)

352 reviews

1335 S Danbury Rd   Marblehead, OH 43440

(419) 987-4062

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(419) 987-4062

1335 S Danbury Rd
Marblehead, OH 43440

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 12 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Jennifer H. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

It was a pleasure dealing with Ken at Safe Harbor self storage. Everything went smoothly as promised. I would definitely recommend them.

Janet N. 
Rating:
5.0

Customer did not leave a comment.

Debra H. 
Rating:
4.0

Customer did not leave a comment.

Annette O. 
Rating:
5.0

Customer did not leave a comment.

Kim N. 
Rating:
5.0

Great service!

McKenna L. 
Rating:
5.0

Thank you very much. Very kind staff and easy to reserve

SCOTT G. 
Rating:
1.0

I will never use uhaul again. There were no running lights on the unit and it took us 3 days to get to Florida if we could only drive during the day. This resulted and us having expenses of over 300 additional dollars due to Hotel expenses. It was an unbelievably negative experience using your equipment.

MICHAEL R. 
Rating:
4.0

Customer did not leave a comment.

Dean S. 
Rating:
5.0

Customer did not leave a comment.

ray C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES N. 
Rating:
5.0

Very happy

WILLIAM D. 
Rating:
5.0

I received a pin but it was denied. I called manager and he gave me a temp pin. Very inconvenient

MARIA Y. 
Rating:
5.0

Your mobile app needs work. We set up reservation while out on the road, then couldn't upload photo on site to pick up truck. Was on hold w/ cust. service for over 1/2 hour, running late to meet help with pick up. Big hassle. Luckily we got the lock box to open to get keys. (Not locked after all? Guessed code?? Not sure..) But dealing w CS after was a hassle - 1 1/2 hr of our time just to try to pay YOU since we not charged. I got frustrated and said, hey you have a guarantee...we were late because of you, you owe us the $50 guarantee. CS said she would put the request in and we didn't get it. NOT HAPPY with your mobile app and cust. service!!!!

Ronald P. 
Rating:
3.0

It was good

JAMIE N. 
Rating:
5.0

Had an issue with the pickup process. My phone wouldn't read the drivers license. Thank goodness my husband had his phone

Jerrett S. 
Rating:
5.0

Ken is the most helpful Uhaul agent that I have ever dealt with. He is professional, responsive, and very knowledgeable. This is the best experience I have had with Uhaul.

RUSSELL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

MARY A. 
Rating:
5.0

Needs lubrication on the winch tie downs very rusty.

DOUGLAS R. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Safe Harbor Self Storage is, and has ALWAYS been a great location; convenient, clean, well lite, friendly and accommodating. Great U-Haul location.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

JOHN Z. 
Rating:
1.0

Customer did not leave a comment.

GREGORY D. 
Rating:
5.0

Ken made everything super easy. He's a great problem solver and made the process smooth. Than you

Marcus G. 
Rating:
5.0

Customer did not leave a comment.

Tim E. 
Rating:
5.0

Actual person at uhaul yes Your phone customer service sucks long wait times rude

Cathleen C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Everything was great, no issues!

SCOTT G. 
Rating:
5.0

this guy was helpful, and communicated well as far as how the equipment worked and the best way we could coordinate our schedules. A plus.

CARL J. 
Rating:
5.0

Ken was great, he saved us from our moving hassle.

jessica C. 
Rating:
5.0

Very friendly and available as needed. Thanks for being there for our small town of Danbury and Port Clinton!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

NA

ARTHUR E. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
3.0

The app for pick up did not work. No one was available at the office to assist. The same happened for returning the truck. Called the number but no one answered.

RODNEY M. 
Rating:
5.0

Was met on time by employee who was friendly knowledgeable, and helpful.

ROGER R. 
Rating:
5.0

very helpful and professional, quick with check out.

Stephen N. 
Rating:
4.0

Trailer was dirty inside and so I had to sweep out. It still got some of my furniture dirty. We rented the 6 by 12 trailer and there was no jack to lift this hitch. That is too big of a trailer to not have a lift jack. We were lucky that there was an extra person plus the rental manager there to help us because my husband and I would not have been able to lift that trailer to get it on our truck hitch. The manager was very helpful with the check in and it went more smoothly than any I've used in the past.

cheryl B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
3.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

HARLIN F. 
Rating:
3.0

Customer did not leave a comment.

TRACY T. 
Rating:
3.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Everything was perfect.

Edward F. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Barry F. 
Rating:
5.0

Spotless. Great customer service. Very convenient thank you.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
5.0

Customer did not leave a comment.

DIANE B. 
Rating:
5.0

Customer did not leave a comment.

THOMASROBERT W. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

They were great to work with, I did not see anything that i think was needed to make my experience better. The best part was the ease of working with them, they made the whole exchange very pleasant.

DANIEL L. 
Rating:
5.0

Truck turn signal does not turn off after completing a turn. Warning think gas cap needs attention despite multiple times adjusting it.

DAVID A. 
Rating:
3.0

Customer did not leave a comment.

NICHOLES C. 
Rating:
5.0

Excellent service, very helpful

STEPHEN N. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

BERNHARD S. 
Rating:
5.0

Tremendous experience at pick up and drop off. Very courteous personnel who are knowledgeable and helpful. A+ on everything!

JEFFREY T. 
Rating:
5.0

Very helpfu. Didn't have any trouble at all.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA E. 
Rating:
4.0

everything went according to plan. truck available when needed in good condition

Greg B. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
5.0

Customer did not leave a comment.

DANE M. 
Rating:
5.0

Customer did not leave a comment.

SHARLYN T. 
Rating:
5.0

Ken was just excellent and helpful.

MARTIN T. 
Rating:
5.0

All good , thank you Ken.

Carl S. 
Rating:
5.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

Excellent service. Friendly and knowledgeable attendant.

LESTER M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Wonderful service from phone call to return!

berni S. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Kim F. 
Rating:
5.0

I wish I would have understood your roadside assistance on-line request before I needed to use it. I was able to call the rental rep where I picked up the truck and he guided me through the process and everything went very well.

John V. 
Rating:
5.0

So easy to work with , called , reserved , & picked up the next day

MOLLY B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
4.0

Customer did not leave a comment.

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Unattended but that was ok.

GEORGE R. 
Rating:
5.0

Things went great. Thanks for your help in getting the truck coordinated for us and giving me a quick overview of it.

Sean L. 
Rating:
5.0

VERY HELPFUL MADE IT VERY EASY 2 RENT A TRUCK

Kevin S. Y. 
Rating:
5.0

Customer did not leave a comment.

Toni M. 
Rating:
5.0

Put attached better instructions on how to release straps on car tow. I had to watch a video.

KASONDRA F. 
Rating:
5.0

Customer did not leave a comment.

stan M. 
Rating:
4.0

I received this survey 2 days after renting uhaul. However, I have not received a receipt. I would think the receipt should come first.

Jeff P. 
Rating:
5.0

A great experience, thanks for making it easy Ken! We will be back!

James S. 
Rating:
5.0

Excellent

jeff S. 
Rating:
5.0

Ken was awesome and the rental process was great.

Karen F. 
Rating:
5.0

Nice people, nice place

Edward D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Nothing they stepped up on a Sunday and supplied me with a truck , great place.

Todd D. 
Rating:
5.0

Very easy to drop off / no problems with trailer at all

Thomas H. 
Rating:
1.0

VEHICLE PROVIDED WAS SUPPOSED TO CHARGED AT LOWER RATE, SMALLER VEHICLE WAS NOT AVAILABLE. TRUCK WAS RETURNED PRIOR TO 11:00 A.M., I DEPOSITED KEY & CONTRACT, COULD NOT FIND BUTTON TO ACTIVATE SYSTEM AND CALLED THE AGENT FROM TAXI THAT WAS THERE TO PICK ME UP. DRIVER CAN VERIFY TIME AND MY PHONE RECORDS CAN SUPPORT IT. RETURN AT 1:20 P.M. IS A BLATANT LIE, I AM CONTACTING AMERICAN EXPRESS TO REPORT FRAUDULENT CHARGES.

ANDRONIC O. 
No reviews have been submitted for this location.

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