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DONALD G
Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice people and great quick service
Susan RKen was great always recommend renting from Safe Harbor!!
RICHARD Sfor clarity, this drop off location does not have on site staff. I utilized my app for drop off which was perfectly fine.
SCOT BI had a great experience and was pleased to work with Ken. I will continue to use Safe Harbor Self Storage for my trailer rental needs and will refer my friends as well. I don't see a need to make any changes. Jim Speno 1680 Mariner Crossing Marblehead, Oh 43440
JAMES SThe Safe harbor Self Storage team was super helpful and easy to work with. Highly recommend using them the next time you need to rent a moving van or truck.
Christopher HNothing Good Job
RONALD KCalled the number, dropped off where I was instructed and got my receipt the next day. Smooth.
LEWIS HVery helpful, understanding and kind.
LARRY FWhile the pickup was not great, the drop off was super easy. I hope in the future that locations can be checked better before customer pickup.
ZACHARY RNot sure..it was an easy experience.
ROBERT HThis was a self serve location , everything went well .
Paul CEverything was excellent
RICHARD RFast and friendly service.
Nicolas LKen was very helpful and customer orientated. He exceeded expectations. I appreciated all he did to facilitate my requests.
vern hEverything was ready and waiting for me when I arrived. They took the time to ensure that the trailer was properly attached and secure hooked up the wiring harness and verified that everything was in working order. Great customer service.
Chester CConvenient location, has all rentals available, excellent customer service, will recommend and rent again Thanks
Leonardo QVery easy and priced well
Benard BKen Montgomery is an exceptional person who is great to deal with. Very informative and made my trip much less stressful. Thank you Ken. You will always be my go to. Nobody does it better than you.
Fred MThe entire uhaul rental service was excellent, I can not think of any way to improve your service (the reservation app was great, the person that was at the uhaul business was very courteous, the uhaul truck was clean, and my bill was prepared and sent to my email address in an efficient manner), thank you for everything
Steve SVery accommodating and easy to work with
terry RThe gentleman at the service desk was very courteous, the uhaul truck was very clean, and I was very satisfied your service. Thank you
Steve SNothing. Marblehead vendor was terrific. Could Not be happier
patrick gRoof leaked rain , soaked a few fragile boxes
David KUnfortunately, I did not get 12 blankets as expected. There were only 6 in the pile I grabbed. However, they took note when I returned the truck.
JERRY SMy only suggestion is to improve the Uhaul mobile app. We have rented from this location before and they are very reputable. Equipment is always clean, you never have to worry about that. Very easy to pick up and drop off. The Uhaul app is less than desirable. I was using the mobile app when I got onsite. Reserving online at home was easy, but picking up through the app and trying to follow the pick-up instructions as per the Uhaul video was impossible. And "checking out" through the app was too hard to figure out in the app as well. So we dropped the keys in the drop box and went home. About an hour later, the app triggered a "Don't Go Yet" alert, sending me pics of the truck and license plates, wanting me to verify that the pics are of the vehicle we would "picking up". It was a bit late. We picked it up early, had our task done in an hour and back home by the time the app sent out this alert along with the rental terms and agreements. We ignored it. All was ok because we were billed appropriately for the amount of miles we drove.
Patricia PNothing, second to None. Very kind and courteous. So very helpful. Thank you. I appreciate you. Would definitely recommend this dealer for your needs. Ten out of ten stars. Thank you again.
george WThe truck was not well maintained. The steering wheel was not aligned and layer in our trip, the spark plug blew out, causing us a massive amount of headache.
Benjamin VTruck was clean but pretty banged up on all sides. Manager at this location was great and very helpful
Dallas SSafe Harbor Self Storage has been amazing for all of our U-Haul and storage needs. We’ve used them numerous times over the years and will keep going back because of their attention to detail and ease of product use. Would recommend 100%!
Scott GKen is very accommodating. I have rented here many times and every experience was perfect.
James SExcellent service from this location!
James SNo
John WKen is friendly and easy to work with.
James HService was great
Jeffery ZProfessional nice clean atmosphere and employees
robert wCould use a bit more area to pick up and drop off trailers.
Dale KVery easy pickup and checkout. The gentleman working there was very friendly and helpful.
kathy hEvery thing went great
Stephen WNothing, excellent experience, friendly and professional.
kevin fCould not find on reservation where to self return and nobody was present at facility. Sign said open. I called and got a voicemail. About 20 minutes later I finally reached someone who said just drop it I will deal with it later. I hope it get handled properly with no added fees. Will look elsewhere a one way rental when needed again. I have used U-Haul always and never had this issue
John VWhere I picked the truck up the peywere unbelievable and friendly
patrick gYou have excellent customer service!
Edward DNo comments on improving. I was provided excellent service by Ken who met me, assisted with the trailer hookup and lent me an adapter for my tail lights. Very satisfied and will use them again in the future.
David T