Pleasant and positive experience and Ken is an angel. He assisted me with every detail.
Dorinda L.
Customer Reviews for Safe Harbor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lot was full of cargo trailers, but I found a spot to drop it off
Thomas H H.It was a pleasure dealing with Ken at Safe Harbor self storage. Everything went smoothly as promised. I would definitely recommend them.
Janet N.Great service!
McKenna L.Thank you very much. Very kind staff and easy to reserve
SCOTT G.I will never use uhaul again. There were no running lights on the unit and it took us 3 days to get to Florida if we could only drive during the day. This resulted and us having expenses of over 300 additional dollars due to Hotel expenses. It was an unbelievably negative experience using your equipment.
MICHAEL R.Very happy
WILLIAM D.I received a pin but it was denied. I called manager and he gave me a temp pin. Very inconvenient
MARIA Y.Your mobile app needs work. We set up reservation while out on the road, then couldn't upload photo on site to pick up truck. Was on hold w/ cust. service for over 1/2 hour, running late to meet help with pick up. Big hassle. Luckily we got the lock box to open to get keys. (Not locked after all? Guessed code?? Not sure..) But dealing w CS after was a hassle - 1 1/2 hr of our time just to try to pay YOU since we not charged. I got frustrated and said, hey you have a guarantee...we were late because of you, you owe us the $50 guarantee. CS said she would put the request in and we didn't get it. NOT HAPPY with your mobile app and cust. service!!!!
Ronald P.It was good
JAMIE N.Had an issue with the pickup process. My phone wouldn't read the drivers license. Thank goodness my husband had his phone
Jerrett S.Ken is the most helpful Uhaul agent that I have ever dealt with. He is professional, responsive, and very knowledgeable. This is the best experience I have had with Uhaul.
RUSSELL G.Needs lubrication on the winch tie downs very rusty.
DOUGLAS R.Safe Harbor Self Storage is, and has ALWAYS been a great location; convenient, clean, well lite, friendly and accommodating. Great U-Haul location.
TIMOTHY T.Ken made everything super easy. He's a great problem solver and made the process smooth. Than you
Marcus G.Actual person at uhaul yes Your phone customer service sucks long wait times rude
Cathleen C.Everything was great, no issues!
SCOTT G.this guy was helpful, and communicated well as far as how the equipment worked and the best way we could coordinate our schedules. A plus.
CARL J.Ken was great, he saved us from our moving hassle.
jessica C.Very friendly and available as needed. Thanks for being there for our small town of Danbury and Port Clinton!
JAMES S.NA
ARTHUR E.The app for pick up did not work. No one was available at the office to assist. The same happened for returning the truck. Called the number but no one answered.
RODNEY M.Was met on time by employee who was friendly knowledgeable, and helpful.
ROGER R.very helpful and professional, quick with check out.
Stephen N.Trailer was dirty inside and so I had to sweep out. It still got some of my furniture dirty. We rented the 6 by 12 trailer and there was no jack to lift this hitch. That is too big of a trailer to not have a lift jack. We were lucky that there was an extra person plus the rental manager there to help us because my husband and I would not have been able to lift that trailer to get it on our truck hitch. The manager was very helpful with the check in and it went more smoothly than any I've used in the past.
cheryl B.Everything was perfect.
Edward F.Spotless. Great customer service. Very convenient thank you.
Ronald F.They were great to work with, I did not see anything that i think was needed to make my experience better. The best part was the ease of working with them, they made the whole exchange very pleasant.
DANIEL L.Truck turn signal does not turn off after completing a turn. Warning think gas cap needs attention despite multiple times adjusting it.
DAVID A.Excellent service, very helpful
STEPHEN N.Tremendous experience at pick up and drop off. Very courteous personnel who are knowledgeable and helpful. A+ on everything!
JEFFREY T.Very helpfu. Didn't have any trouble at all.
WILLIAM C.everything went according to plan. truck available when needed in good condition
Greg B.Ken was just excellent and helpful.
MARTIN T.All good , thank you Ken.
Carl S.Excellent service. Friendly and knowledgeable attendant.
LESTER M.Wonderful service from phone call to return!
berni S.I wish I would have understood your roadside assistance on-line request before I needed to use it. I was able to call the rental rep where I picked up the truck and he guided me through the process and everything went very well.
John V.So easy to work with , called , reserved , & picked up the next day
MOLLY B.Unattended but that was ok.
GEORGE R.Things went great. Thanks for your help in getting the truck coordinated for us and giving me a quick overview of it.
Sean L.VERY HELPFUL MADE IT VERY EASY 2 RENT A TRUCK
Kevin S. Y.Put attached better instructions on how to release straps on car tow. I had to watch a video.
KASONDRA F.I received this survey 2 days after renting uhaul. However, I have not received a receipt. I would think the receipt should come first.
Jeff P.A great experience, thanks for making it easy Ken! We will be back!
James S.Excellent
jeff S.Ken was awesome and the rental process was great.
Karen F.Nice people, nice place
Edward D.