Customer Reviews for Safe Harbor Self Storage

Wonderful service from phone call to return!

I wish I would have understood your roadside assistance on-line request before I needed to use it. I was able to call the rental rep where I picked up the truck and he guided me through the process and everything went very well.

So easy to work with , called , reserved , & picked up the next day

Unattended but that was ok.

Things went great. Thanks for your help in getting the truck coordinated for us and giving me a quick overview of it.

VERY HELPFUL MADE IT VERY EASY 2 RENT A TRUCK

Put attached better instructions on how to release straps on car tow. I had to watch a video.

I received this survey 2 days after renting uhaul. However, I have not received a receipt. I would think the receipt should come first.

A great experience, thanks for making it easy Ken! We will be back!

Excellent

Ken was awesome and the rental process was great.

Nice people, nice place

Nothing they stepped up on a Sunday and supplied me with a truck , great place.

Very easy to drop off / no problems with trailer at all

VEHICLE PROVIDED WAS SUPPOSED TO CHARGED AT LOWER RATE, SMALLER VEHICLE WAS NOT AVAILABLE. TRUCK WAS RETURNED PRIOR TO 11:00 A.M., I DEPOSITED KEY & CONTRACT, COULD NOT FIND BUTTON TO ACTIVATE SYSTEM AND CALLED THE AGENT FROM TAXI THAT WAS THERE TO PICK ME UP. DRIVER CAN VERIFY TIME AND MY PHONE RECORDS CAN SUPPORT IT. RETURN AT 1:20 P.M. IS A BLATANT LIE, I AM CONTACTING AMERICAN EXPRESS TO REPORT FRAUDULENT CHARGES.

I wasn't sure how I was charged,,, the bill was not broken down to explain charge's... I believe I over payed... because I should have been given credit for having to drive 50 miles to pick up the truck, which was suppose to be at my home town... not 50 miles away

Ken at Safe Harbor Storage was extremely helpful.

Excellent customer service

Everyone at both locations were very helpful would love to rent from them again. Especially Safe Harbor

Very quick and easy

Friendly and helpful staff! Highly recommended!

The owner loaned me a pad jack so that I could disconnect the trailer overnight. He went above and beyond expectations.

Nothing. Great customer service.

Overall service was horrible, crappy communication in regards thenlocation of the reserved truck. It seemed that the dealer was lazy and did not want to bring the truck that I reserved and paid for in advance to the location I originally reserved it at, instead had me drive with my family an 20 minutes farther than planned.

Easy pass

Ken was kind and helpful. Was disappointed that cab of truck was not or had not been cleaned in awhile. Especially in this Time of the virus!! I thought all vehicles would be wiped down and sanitized before they were sent back out by an employer of your company. Not the case!

Amazing costumer service and UHAUL truck got the job done!!!!

Ken was most helpful in handing this rental. Will use U-Haul in the future.

Kenny went out of his way to get the Trailir I needed and had it ready to go

Outstanding customer service. Facilities are top notch. I will be recommending and using their services in the future.

Vehicle is due for wiper blades.,,

I would suggest that you arrive about 45 minutes early for your pick up if you are using the UHaul App to check in. You will need to take several photos of the truck and your license. They needed 2 contacts. I had to wait while they called the contacts and confirmed with me. I was there approximately 45 minutes before I could get keys and leave.

I really dont know what to say to make it better,i have nothing for you . It was nothing but great.

nothing

Best place to rent a u haul!!!!!

Ken did an eceptioal job thanks

We were not given a truck with the size we requested. Very frustrating. Reserved 2 weeks in advance. Asked for a 26. Guaranteed a 20. Given a 17. Had to make multiple trips and charged for more mileage.

Really nice and helpful!

nothing very nice and helpful employees

Everything was ready as scheduled outstanding experience!

Everything was well done.

I originally ordered a 26' truck from a location 2 miles from my residence. The night before my move I was informed I would have a 17' truck and the pick up location was 16 miles away. All of this added a lot more miles. I had 32 miles just getting the truck back to my residence. A 17' truck meant a lot more trips in return means more miles. I returned the truck after putting another extra 16 miles on it. I had to make the best of it due to scheduling but I originally would have had very low miles. That is a huge extra charge that you are stuck with since you are made aware the evening before pick up.

Don't cancel my first reservation and have me drive to a completely different location. This location is not responsible for what happened. He was awesome. He was able to make me a second reservation. We didn't have an appliance dolly. That made the whole day worse. The gentlemen informed me anytime Sunday we could return it. Well that wasn't the case I then got an email and text message saying our truck was due back by 6 am keep in mind I would have missed this if our pets didn't wake us up at 6am. I called U-Haul and they said it would be ok to return it later in the day around 12 or 1. She failed to tell me that it was going to be another $116 just because I was not properly informed there was going to be additional charges. I really would like to talk to someone about this matter this whole experience has been bad. Especially for renting my first U-Haul. Last but not least the only reason the vehicle had high mileage was it was the only vehicle I had and I had to travel around to find an appliance dolly. Please call me. 419-341-4255

Hitch system had backlash no

Nice people. Honest.

Ken was great. Very helpful

Need to maintain the ratchets. Some lubricant would help