John M.
Customer did not leave a comment.
Customer Reviews for Safe Lock Storage LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Safe Lock Storage LLC
Daniel C.
Excellent customer service
Patricia B.
The truck was ready to go, the person ( dont remember her name) was very curious and did a great job getting me on my way
James W.
Very helpful. They held some items that were accidentally left in rental truck so we could pick them up later.
Robert L.
Improve the U Haul computer payment process. I could make a reservation with a cash gift card. When I went to pick the trailer, it showed a 0 balance, but was told that if I use the gift card; I would have to pay an additional $60.00. I then went to try to pay cash. I was told it would also require a $60.00 deposit. U Haul needs to put a flashing banner stating they only accept debit/credit cards for payments without any additional deposits.
steve H.
Fast service
Ken S.
Rental agent was very friendly and knowledgeable.
joyce D.
Staff very helpful and polite
clyde R.
Explain what the extra dollar was for!
James G.
Somewhat unprofessional
Arnie H.
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Overall Experience
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Rats and roaches all throughout my unit. Rat damage to my items.
Bryan A.
Nothing, the person in charge was very nice and a big help.
Patrick S.
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Overall Experience
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Mrs.Bridgette was very helpful and nice and she helped us alot, thank you for everything.
Freddy J.
The service representative was very knowledgeable and a pleasure to work with. Increase the miscellaneous moving support items offered.
MONTA C.
Brittany was absolutely knowledgeable about the car hauler I needed and was over & beyond helpful on changing my reservations 3 times due to unforeseen delays. She was very professional . You need more distributors like her . Great work Brittany.
GERALD C.
Turned truck in on Christmas Day and no one was there. I left my number and the store manager called and was very pleasant and courteous.
DEBORAH C.
Super friendly staff!
Deborah D.
The staff at this location are friendly and helpful.
LISA B.
Trailer was in good shape but not swept out.
Eva M.
It was a great location for pick up and the experience of renting was great.
BEVERLY K.
No one was at location to return truck
sheronda M.
The reservation process is the worst I've ever seen. I informed the reservation center that I needed the vehicle either that night or the next morning by 7:30am at the latest. I was told that I would be contacted before 6pm with a p/u time/location. By 5:30 I had not received a call so I contacted the center. She told me that she had my reservation info and that I was scheduled to p/u the next morning in waynesboro OVER AN HR AND A HALF AWAY from where I lived. Naturally I was upset since I had CLEARLY GIVEN THE RESERVATION CENTER MY CURRENT LOCATION. When I informed the center of the mix up she said that the best she could do was get me set up in petal for 9am. I asked if she could give me a credit for the mileage diff and she said yes, to which later I learned was only a 3 mile credit after I asked! She then responded with 'well how much do you need?' Although the owner of the facility was very friendly, I highly doubt that I will ever use this company's services in the future nor recommend it unless it is a last resort.
al M.
The owner helped me all he could on the phone,he is not a uhaul store, its a storage unit no one was there.
LYNN H.
Provide free dollies on the larger trucks AND MAKE SURE THAT ALL LIGHTS WORK. NONE OF OUR INTERIOR LIGHTS WORKED SO WE UNLOADED IN THE DARK!!!
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