Customer Reviews for Safe Mini Storage #2
(U-Haul Neighborhood Dealer)

580 reviews

7606 Madison Blvd   Madison, AL 35758

(256) 850-4383

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 850-4383

7606 Madison Blvd
Madison, AL 35758

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8:30 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JULIE P. 
Rating:
5.0

Not sure. My experience was great.

TOSHIYA A. 
Rating:
5.0

Very easy and professional!

John T. 
Rating:
4.0

Customer did not leave a comment.

NICOLE M. 
Rating:
5.0

Fast and easiest uhaul rental ever

Douglass B. 
Rating:
3.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
5.0

Customer did not leave a comment.

Julien L. 
Rating:
5.0

Customer service was excellent when I first purchased the contract to rent my truck until I picked it up and returned it definitely plan on renting from the same location in Madison if I need additional help with moving equipment. Thank you

Joseph Z. 
Rating:
5.0

Super knowledgeable. Sorted out my equipping registration, whether it was equipment on-hand, or at a nearby U-Haul.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

ASHILE P. 
Rating:
5.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTA F. 
Rating:
5.0

Customer did not leave a comment.

Kailyn W. 
Rating:
5.0

The workers at this location were extremely helpful, and definitely went the extra mile to make sure everything was taken care of during a sudden rain shower over the immediate area. I had just finished unloading the trailer, and while I did expect them to wait out the rain shower, they desired for my absolute customer satisfaction, and wanted me to be able to leave their business and get back with my family. This was so appreciated!!!

Vernon B. 
Rating:
5.0

The lady at the desk was very pleasant and cheerful and knew her business thank you I will return in future

ALISON H. 
Rating:
5.0

Customer did not leave a comment.

Joshua G. 
Rating:
5.0

Excellent service! GREAT CUSTOMER SERVICE 👌

JEFFREY S. 
Rating:
2.0

Well I ordered my UHaul at the beginning of last week and was told that I would receive a call about confirming my pickup by Friday of last week by 6pm. I never received a call. I woke up by the grace of God of 8:07 to see that I had a text and missed call from UHaul. Instead of my truck being at my location, about 2.5 miles down the road in Jacksonville AL, there was no truck at all. I had to drive to and from Madison AL. A 4 hour round trip. I was highly irrated because it was my last day to get out of my current lease residence. So instead of starting after 10am on loading the truck, we weren't able to start until about 2:30pm Saturday July 31st. We didn't load the last box into the truck until nearly midnight (11:56pm) to be exact. Also whomever had my truck before did not report that he damaged the moms Attic terribly and I had rain come into the truck and damaged a few pieces of furniture and boxes. To say I'm happy about my experience would be a complete lie. Amber from Customer Service (UHaul telephone number) was incredible, Melissa Bautista at the pickup in Madison was also amazing, as well as Khan from Customer Service number. He assured I'd get my deposit back. Amber helped her me a 30 gift certificate which was very kind and alotted me an additional 100 miles bc of the drive. Everyone that I spoke to was amazing however I should not have received a call or text 2 hours before I picked up my truck. Very poor logistics and very poor service on that. I just wanted to be honest with this comment.

JAMES H. 
Rating:
3.0

Something wrong with the trailer. I've rented these many times from Uhaul and never had trouble loading my motorcycle but this time I had problems every time. I would bottom out.where the gate meets the bed. Only way to load was.to keep moving trailer until.the gate sat higher allowing the bike to go over the transition.

SCOTT R. 
Rating:
4.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
5.0

Customer did not leave a comment.

Dana M. 
Rating:
5.0

The woman who I contacted in phone and the woman there where very polite and helpful. Great customer service

DAVID P. 
Rating:
5.0

I reserved a 10 foot truck and was given a 26 foot truck even though there were 2 10 foot there. The gas cost a lot more when your driving 9 hours. When I called uhaul I was told the other 2 trucks were reserved. Why do they keep there reservations but mine is rejected.

Thomas W. 
Rating:
5.0

Everything was great, thanks!

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

GLEASON A. 
Rating:
5.0

Customer did not leave a comment.

STACY B. 
Rating:
5.0

U-Haul changed my pick-up location and only notified me at the last minute. When I called to speak with someone they were not very helpful and referred me to someone else. The person I was transferred to was in another state and not responsible for my area but helped me anyway. I wish I had her name because she went out of here way to help me. She was actually in Georgia.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Melissa was great and the experience was very easy on a stressful day. Thank you.

KALLIE B. 
Rating:
1.0

1. Explain that you are charging a person for insurance and ask them if they want it. Melissa never mentioned she was tacking on insurance coverage and when I called her back the next day to inquire why I was charged for something I did NOT ask for her response was NOT helpful at all and I was told to call the 1-800 to dispute. Mind you I only used the truck for 4 miles and I put $20 of gas in the truck just to be nice. Won't be going back to this branch ANYMORE! Thanks Melissa ✌🏾

CRAIG W. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Very Friendly

MAYREL R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN J. 
Rating:
5.0

Customer did not leave a comment.

EDUARDO B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Everything went well. I have no complaints.

Lavette G. 
Rating:
5.0

Customer did not leave a comment.

Ned B. 
Rating:
5.0

Melissa was very friendly and helpful.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Barry B. 
Rating:
4.0

Customer did not leave a comment.

STUART L. 
Rating:
4.0

Maintenance the trucks more regularly with higher mileage; not just regular minimum oil change maintenance. The truck I drove has some serious transmission issues that will soon become transmission failure issues. I've driven Uhaul trucks in worse condition & better condition. I was surprised no engine or transmission dashboard lights were on; but I wouldn't be surprised if the lights were tampered with to stay off either though.

ZACHARY K. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN P. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Great staff support! Got me hooked up quickly and on my way in no time.

David P. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Customer did not leave a comment.

RON C. 
Rating:
5.0

It would be nice to have an after hours drop off, but we were able to drop off on Mon morning.

Mundy M. 
Rating:
1.0

The air conditioner blew hot air the entire trip it was the most uncomfortable ride I've experienced in a lonnnnnng time. !!!!!

JONATHAN H. 
Rating:
5.0

Great experience! I rented a trailer and pick-up was super easy. The staff was well-prepared and the equipment was in great working order. No complaints$

Linda N. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

They made the process easy.

Sheila P. 
Rating:
5.0

Jason and Susanne (the lady who checked me out) were excellent. If I could give them 5 stars or more I would. I rented 20' for 3days on a Monday and Jason did an excellent job during check in. Suppose to have taken one way but plans changed and Susanne helped take care of the change at check out. Thanks for the premium customer service.

SHARON L. 
Rating:
3.0

Had to upgrade to bigger truck which was more difficult to get into because they didn't have the one available i reserved

MARY M. 
Rating:
5.0

Customer did not leave a comment.

WYKERIA P. 
Rating:
5.0

Mellissa, is very professional in her work.. She is a major asset to this company.. She needs to be recognized amongst her peers for outstanding services.. Thank you Melissa .. I truly appreciate your assistance...

Gloria D. 
Rating:
5.0

Customer did not leave a comment.

Tyler E. 
Rating:
5.0

Great customer service help me out exactly they should have.

JOSEPH Z. 
Rating:
5.0

The office smelled really nice, and the woman who helped me was kind.

LEAH G. 
Rating:
5.0

Nothing, excellent customer service!! Very helpful and understanding. Make Hwy 20/Madison Blvd. your choice when getting a uhaul

PATRICK K. 
Rating:
5.0

It was an absolute enjoyable rental. Melissa went out if her way to explain everything including after hours turn in. The location was perfect and I'm already recommenfing this location to others around the Huntsville/Madison area. Wouldn't think of using anyone else to rent moving trucks from. Thank you so much.

DARREN S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Painless pick up and drop off. Helpful staff.

William W. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
5.0

Great people to work with!

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Maribel R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

ANDREA A. 
Rating:
5.0

Customer did not leave a comment.

Patrick R. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Easy to find and the lady at the counter was very professional and friendly

LESLIE M. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Colleen H. 
Rating:
5.0

My experience was excellent, better than I was expecting. Melissa was very helpful in getting me set up for what I needed.

Malissa M. 
Rating:
1.0

I was told when I rented my truck, I would have a “preferred drop-off location” sent to me in a text. I told them that I would be dropping it off at a location close to my home I was moving into later that day. They said to call that specific location prior to dropping it off to make sure that they weren't full and could accept the truck. I said okay. I was sent a text with a location that was 20 minutes away from my house (not the one I was planning on dropping off to which was roughly 5 minutes away). I called the man that rented it to me, I called the location I was planning on dropping it off to, and the man that called my phone at work and left a rude voicemail saying I would be charged twice INCLUDING reservation guarantees for two other renters because my truck I rented was not dropped off at their “REQUIRED” location. It said in my contract to drop off the truck at the location stated in the contract. It also said if dropping off at a location different than the one listed in the contract (there wasn't one) to call the drop-off number. I did so. There was not one listed BECAUSE I told them I would be dropping it off at a location closer to my home. It is not my fault that your company is incompetent and your communication skills are sub par at best. I will never, EVER be using this company again. And I will never refer you to anyone. Extremely displeased. Do better.

Sophia L. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

I was pleased with the service and the advice on how I could best benefit from my rental. Also, I left my phone in the cargo van and had no issue with getting it back.

BEVERLY O. 
Rating:
5.0

Both of the U-Haul representatives were extremely courteous, accommodating, and professional. Excellent customer service!

STEPHEN H. 
Rating:
5.0

Very satisfied renting experience. No recommendations for improvement.

DENNIS V. 
Rating:
3.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

DEANGELA H. 
Rating:
5.0

Very friendly employees and a very simple rental experience. Thank you and I'll be back.

Jeffery M. 
Rating:
5.0

The workers could be a little more friendly.

Courtney W. 
Rating:
5.0

Customer did not leave a comment.

lowell F. 
Rating:
5.0

This was my first time here and it was an OUTSTANDING experience. Josh was so nice, professional, and helpful. He went above and beyond to accommodate me. I felt very valued and I appreciate that. I will only go to this Uhaul and will also recommend.

Chris D. 
Rating:
5.0

Great customer service!

James W. 
Rating:
5.0

N/A

Shannon B. 
Rating:
5.0

Customer did not leave a comment.

Jason T. 
No reviews have been submitted for this location.

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