Customer did not leave a comment.
EDGARDO S
Customer Reviews for Safe Mini Storage #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I drove to 4 different uhual places because of the wrong information and locations.
Sandria Wnothing, it was perfect. Very helpful/ knowledgeable staff.
KEVIN BThe young lady working behind the desk assisted me with getting my trailer backed up into a space at her lot. Thank you!
GEORGE FFrom start to finish everything went well. Make sure to take pictures of the 4 sides of the truck or trailer you are Renting, just in case. I was treated just like a family member.
MARK GVery helpful and friendly Lady working there. Thank you!
FRED GThe trailer was listed as 6x12, the problem was that opening was only 58-1/2 inches wide. That is less than 5 feet. I expected to be able to load up my 5 foot mower on a 6 foot trailer and could not. I had to remove the mowing deck to get the loaded.
JANUSZ CNo improvement needed. Staff was knowledgeable and made rental quick and easy!
BRADLEY TI rented a trailer at 4:30 Monday, for Tuesday and Wednesday. Counter person said Uhaul closes at 4:30 Wednesday - I said I couldn't quite make that - they said ok, if I had trailer back before opening Thursday morning I would be charged for two days. I returned the trailer at 5:30 on Wednesday but Uhaul person was there, checked in the trailer and charged me for 3 days. I told her that my expectation was that I would be charged for 2 days, but she brushed me off. So, yes, technically I was an hour past the return time, although I was told return before Thursday open would be ok. Result: I won't rent from this location anymore. I'll use the locations with more expansive hours.
MARSHALL HLet the customer know ahead of time what all is required for returning, such as photos and gas. I think it’s ridiculous I was charged $90+ for only putting 25 miles on the usual.
Kelly BNothing. Cassandra was awesome and extremely helpful and knowledgeable. Thanks girly!
JAZMINE SI would like to express my sincere appreciation for the exceptional service provided by the customer service representative during both of my pickups. She demonstrated remarkable patience, attentiveness, and professionalism throughout the interaction. Her thorough approach ensured a seamless experience, and she went above and beyond to exceed my expectations. There is truly nothing more she could have done, as her service was exemplary in every way. I sincerely appreciate her dedication to delivering outstanding customer support. Thank you for maintaining such high standards of service.
LA TExcellent customer service. I can’t say enough about how valued I felt as a customer and helpful the ladies were making sure I had everything I needed. This was my second time receiving outstanding customer service from this place.
DEBRA PThe van we rented had never been cleaned up, has mud all over it, including windshield. I took pictures. Please make sure your representative that was working today gets her coffee or whatever she needs in order to be more friendly. Customer service is everything how business's is profitable when you have friendly - kind staff present at all times.
REGINALD BAttendant was friendly and helpful
JOHN STruck air conditioner didn’t work which was the only issue. Other than that great service, look forward to doing business again
JACKSON WAttendant was very nice and she answered all questions quickly and politely.
Robert HAwesome service
Edward ZThe staff was polite and very helpful. It was my first time using their services. Would highly recommend!
SEAN BKiara was awesome! She was so helpful and got us in a truck and on our way. Could not have gone smoother. Thanks again Kiara, you deserve a raise!
DAVID AI was very pleased. The staff was very pleasant and helpful.
Janice GContinue being patient and explaining things ..Moving is stressful but Uhaul made it much easier..Thank you for your time ❤️
DORIS CClean and organized. The equipment was there and in good, clean condition. The attendant was helpful, and all went as expected.
THOMAS WMelissa B. & Kiara H. at the 7606 Madison Blvd location both went above and beyond in helping with all aspects of this rental. Their help with a utility dolly, and walk-through of return processes relieved much of the stress involved with this move. If the need arises, we will definitely rent from 7606 Madison Blvd again. The facility was straightforward to locate, very clean outside and inside, easy to navigate (parking a uhaul truck), and well lit at night. We returned the truck and other equipment rentals overnight after location hours, using the uhaul app self- return option, and felt safe on the property. A special mention of Lauren at the uhaul 866 check-in number for ensuring the equipment drop-off for this rental was adjusted to the Madison Blvd location.
Kevin VSomewhat unfortunate having to turn right when leaving the parking lot, but otherwise a great experience for me as a first-time Uhaul renter.
ANNA Wproviding air conditioning in the vehicle
chevelle hService was professional and friendly.
Willie JTruck was in good shape and the staff at the center was excellent. Professional and helpful.
Bruce PThe U-haul clerk was professional, helpful and friendly
Roosevelt UThe service was great just keep the same energy.
Edward JQuick service. Easy in and out.
Tom ENothing, it was a very positive experience.
Michael NI have no comment at this time.
Edward SIt was not open had to do a virtual drop. Worked ok.
Mark SMy reservation was switched to another location without me getting a notification. The new location that I was given said my reservation was still showing at the other location. This has to be fixed or the next customer that isn’t patient like me would probably make more of an issue.
Frankie HGreat location and the service reps at Safe Mini Storage 2 were knowledgeable and great to work with.
Christopher SVery helpful and quick!
kevin vGreat staff at Safe Mini Storage #2.
Cameron HThe app was glitchy upon the return. We wanted to return the trailer a day earlier due to there being no space at the new location. It would not allow us the option and the 800 number phone denied the request as well.
Michael MNothing really. It’s a very easy process, especially with the app.
Janet SWasn’t sure where to drop key off. App showed an orange key drop box for return! Never found it! So I just put the key through the door slot! Overall the rental went smoothly and was impressed how simple it was!
daniel fQue sea más fácil enviar las fotos que se toman al entregar el camión
Maria MThe lady at check in was very friendly and professional. Although we picked up near closing time, she took her time to patiently get us checked in, and she stayed long enough to ensure we left with no issues.
Vance TKiara was very professional and helpful. She did a great job getting me on the road.
Keith VKiara was excellent in providing my needs.
Larry GStore was excellent. In and out in 20 minutes.
Luke L