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Christopher S
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Our reservation had issues. The guy seemed short with answers. He still did help us fix the issues but he didn't have the blankets we needed so I had to call around because the online reservation didn't save the 2 orders of dozen blankets or my insurance.
Malik GThe man was very unhappy never smiled and made me climb under the car front and back to take off the chains. HE SAID I WAS RESPONSable !NOT A PLACE FOR A WOMEN!! Then he wanted me to park it and back it in the the spot!! I told him NO I can't back it up Tell him to be more personable to customers and SMILE!! He did not want to be there
PAMELA AThe price is absolutely absurd.
Nicholas GEasy drop off behind the building with a key box. Didn’t have contact with the inside employees. I would get an email the next day confirming the truck drop off so they work quick on their trucks.
KEVIN RGentleman who ran the store was very grouchy.
MICHAEL CTrailer rental went well with absolutely no issues other than a brake light out. Would use u haul again.
William GParking is TIGHT and in my case someone had carelessly left a pull-behind trailer in the path of my 20' truck, which was sandwiched between two other 20' trucks with just enough space to open the driver's side door. Getting out was like parallel parking in Brooklyn. Also, it would be nice if there was at least some sort of overhang at the box to get the keys, or anywhere for customers to shelter/wait out of the sun/rain after hours. Provide WiFi in the back lot since cell service is awful in that area and using the app is quite slow/painful. Returning the truck during business hours was a dream compared to using the app.
ANDREW BAlways an easy process at this location
walter mEvery thing was Excellent as always. This was my 3rd rental. And Every thing was Great. My Leasing Agent ( Dave )was very Pleasant as Always . I would Highly Recommend this Location for all your U - Haul Rental Needs.
Mark WSomeone smoked a cigar and the butt was in ash try gross
Robert ESmooth process. Thank you.
Desiree FThere was bugs in the seat, under the seat, in the door they was everywhere I didn’t notice until I got to where I was going, had to got someone else to drop the truck off.
Anthony FOutstanding worker @ Front desk. I can't remember his Name, But very knowledgeable and informative at what Equipment Available. And very reasonable prices 👍 👌 🙄 😀 👏
Mark WEmployees were rude
COLTON BDon't release equipment to paying customers that is defective. (axle/spring - crooked/spring broken). We had to drive a distance to exchange trailer for a fit trailer which was not good to have to do when we were supposed to be loading/packing.
Kerry WGreat job. Quick and efficient though out the rental experience
Jeff WThe only issue we had was the cab and the 26 foot truck melt like marijuana and there was evidence of marijuana use in one of the spaces at the dashboard. There were butts or whatever they’re called.
Donna SEverything was perfect
Nataly SThank you!!
Brian ATruck was ready and clean. Easy check out and in.
ANDREW CTruck had alot of trash in cab of truck.
Ginger EPrompt service. Knowledgeable
David BVery easy process for pickup and return!
John CGreat experience overall!
Scot S1 - Inspect and maintain your vehicles 2 - when a customer calls with a complaint take the initiative to follow up 3 - refund me my money paid for the rental for the hassle and inconvenience 4 - have the rust stain removed from my driveway
John MFriendlier attendants
Alvaro ANothing, very easy drop off. Good experience.
DARREN Kit was a quick pick up and we appreciate that.
Maureen EVery efficient and very courteous staff
Walter HBetter communication for drop off service.
Mark BI replaced the gas and u charged me $20 anyway. Wtf
Tina TTrain rep to be less rude and care for equipment.
Paul CEverything was excellent
Brian SThe gentleman at the counter is very brash and dismissive. I thought that maybe he was having a bad day and I tried to be sympathetic despite his dismissive attitude. Turns out that is just who he is as I had to call to extend my rental and again - same demeanor. He needs an in depth lesson in both customer service and common decency.
Jennifer TThe manager was very efficient!
DAVID KVery professional. They had everything ready and the truck was clean. Excellent place to rent a truck.
Jennifer MVery smooth transaction!
Eric SN/A
EFREN LVery helpful and fast.
GORDON HThe gentleman that helped me was kind of rude very short gave me no details seemed annoyed with me
Karis SIt rained and Uhaul leaked. Wet and ruined belongings.
Virginia SThe representative was not inviting at all I was very uncomfortable talking to him
Renee CThe best location and the staff very friendly
Ethel RI was charged for extra 8 miles. It was a distance from pick up location to my house where I loaded the truck. Although it was the closest location to my house when I picked it. I think this is not fair to charge me for those 8 miles.
LEONORA REasy breezy, good clean truck, all went as promised.
Walter DProblem with key lock box Rude older man working there Dark, no lights and have to return truck behind building Difficult process on the phone pick up app I will not use this location again
KENNETH MVery good service smooth transition from pick8nhmg up to dropping off
KATHLEEN MOwner is not customer friendly. Cold unwelcome manners. I'm retired military so all U Haul locations I've used have gone above and beyond and offered 10% Military Discount he will Not. Didn't appreciate the $ Drop Fee of 7 dollars for nothing. It's a junk fee you should credit me. I payed for the equipment use but that's Ridiculous. Respectfully Johnny Chastain
JOHNNY CWhole process was easy and quick!
Rich H