Not very friendly.
TED F
Customer Reviews for Safe Ship
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Only issue had the battery died on us where had to ask a stranger for jumper cables to jump us
Tammy WUnfortunately the U-Haul truck I had reserved was not returned the previous day. Luckily, I was offered a bigger or a smaller truck. I opted for the larger truck and my original price was honored. I appreciated the efficiency of the check in & out process. Would definitely recommend this UHaul location. Thank you!
Shannon MOverall decent! Customer service could have been a bit better & the app wouldn’t let me upload photos when I first picked up. However, it fulfilled everything I needed!
Ashley BAlways a great experience and very professional. Vehicles are always clean and in great working condition. Been here many times and will co time to use them for my moving needs.
Darren DVery accommodating
WARREN Bbigger U-Haul sign outside to find location.
Murl HThe man that works at this location is one of the most unpleasant people I’ve ever had the misfortune of having to interact with. He was incredibly rude and surly. I had questions about the quote, but he didn’t care to explain. He just slapped a piece of paper in front of me and ushered me out the door and threw some keys at me. I suggest you people close down this location and fire that person. I will suggest no one that I know in this area now that I’ve moved here ever go to that location. I’ve done business with U-Haul over the last decade on and off and this was the absolute worst experience I’ve ever had close the location immediately and fire that dummy. Thank you.
Bryan RBesides delivery, just kidding. It was quick and easy. Sir was efficient and so much better than the one in Bunnell.
Lorrie TThe person in charge has a bad actitude with the customer, we went 3 time and always was like that
ERNESTO WThe owner is very nice and very helpful ... we have already rental Uhauls 2x here and will always use this location in the future.
Lauriann DMoving help ordered during the booking process NEVER SHOWED UP. Greatway Movers zero stars. Truck experience was hassle free.
Wesley BHelpful
nora kWas charged for another persons rental, and the person managing Safe Ship did not even have the courtesy to say "sorry". Poor customer service. No issues with the vehicle.
Mary CWith short notice, U-haul was there
Anthony Hn/a
Joshua AReserved truck furniture pads and 2 furniture dolly’s for a move. Went to pick up and there were no furniture dolly’s available. I was annoyed since I had reserved them on line. I was informed that they can not guarantee they are available. So, I don’t feel they should be listed on your website.
Karyn KThe gentleman at this location was awful. I called him to ask about hours. He gave me a one line answer. I got there didn’t say a word he just pointed out back I drove around back. He didn’t say a word. He just took it off my truck and walked away. Very very rude. Very inconsiderate and me being in the customer service business for 33 years. This place sucks
Joseph GDavid is always professional and helpful and we love renting from him. He makes it very easy for us!
Kory GSuper easy and great pricing.
Vince MCab smelled like smoke.
Greg TGreat experience. The only issue was driving the trailer before there was any cargo. I was really worried it was going to be a tough trip. A couple hundred pounds and it was smooth riding. Thanks again!
Richard CThank you for working with me on the drop off. You unhooked my trailer and that was all that was needed to be on my way. Thank you again!
MARK KHave lights behind building for dropping off vehicles.
Tyler PThe drop off place was way better than the pick up. He allowed me to drop off the car trailer so it would be easier to unload the truck. He was very helpful
felix sAbsolutely horrible!! Had terrible service and will be complaining to corporate today!!
Brandon MThe gentleman working in Safe Ship was not very helpful or friendly.
Michael DGood job!
Patrick RFast service, easy in and out! Easy return,
Matthew BEasy drop off. Office was normal and all parking out behind plaza.
JACOB MNothing, he was helpful, I don't do well with backing in the trailer (reversing) and he did it for me with no hesitation. Did it quite well too
SHELLIAN SThanks for allowing me to comment, this is my opinion, you should have more than one guy in the store, customers are standing in line and getting impatient due to the lack of staff. Don’t take it as the gentleman is slacking, he’s working as fast as he could, please get him some help.
Larry JNever Never rent again They told me that I could pick the vehicle up at that location that they don’t happen I had to drive 19 miles away to pick up the vehicle and I had pick the vehicle up there and never happened. They need to revamp.
james sThe truck is in need of maintenance.
Willette NGreat experience, the gentlemen was vary professional
CHRISTOPHERJAMES DOur reservation had issues. The guy seemed short with answers. He still did help us fix the issues but he didn't have the blankets we needed so I had to call around because the online reservation didn't save the 2 orders of dozen blankets or my insurance.
Malik GThe man was very unhappy never smiled and made me climb under the car front and back to take off the chains. HE SAID I WAS RESPONSable !NOT A PLACE FOR A WOMEN!! Then he wanted me to park it and back it in the the spot!! I told him NO I can't back it up Tell him to be more personable to customers and SMILE!! He did not want to be there
PAMELA AThe price is absolutely absurd.
Nicholas GEasy drop off behind the building with a key box. Didn’t have contact with the inside employees. I would get an email the next day confirming the truck drop off so they work quick on their trucks.
KEVIN RGentleman who ran the store was very grouchy.
MICHAEL CTrailer rental went well with absolutely no issues other than a brake light out. Would use u haul again.
William G